Kforce Inc
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $22.50/hr - $30.00/hr
Responsibilities Kforce has a client that is seeking a Service Desk Analyst in New York, NY. This person will be responsible for first point of contact IT Helpdesk support for users at a large hospital system in NYC. This role is 100% remote but looking for candidates in the NYC Metro. Summary: Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA.
Resolve password, MS Office, Windows issues at Level 1
Monitor and manage Service Desk queues
Escalate and track tickets per SLA
Use tools like ServiceNow for performance monitoring
Support continuous improvement and special projects
Requirements
Bachelor's degree in a relevant field (or equivalent experience)
3+ years of experience in 1st tier IT help desk support, preferably in Healthcare or Hospital environments
Familiarity with EDP applications and data processing
Strong customer service and communication skills
Ability to work independently and across locations/shifts
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr
Base pay range $22.50/hr - $30.00/hr
Responsibilities Kforce has a client that is seeking a Service Desk Analyst in New York, NY. This person will be responsible for first point of contact IT Helpdesk support for users at a large hospital system in NYC. This role is 100% remote but looking for candidates in the NYC Metro. Summary: Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA.
Resolve password, MS Office, Windows issues at Level 1
Monitor and manage Service Desk queues
Escalate and track tickets per SLA
Use tools like ServiceNow for performance monitoring
Support continuous improvement and special projects
Requirements
Bachelor's degree in a relevant field (or equivalent experience)
3+ years of experience in 1st tier IT help desk support, preferably in Healthcare or Hospital environments
Familiarity with EDP applications and data processing
Strong customer service and communication skills
Ability to work independently and across locations/shifts
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr