Big Brothers Big Sisters of the Black Hills
Match Support Specialist-Campus Kids Coordinator
Big Brothers Big Sisters of the Black Hills, Rapid City, South Dakota, United States, 57700
Match Support Specialist-Campus Kids Coordinator
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JOB TITLE:
Match Support Specialist‑Campus Kids Coordinator
REPORTS TO:
Executive Director
FLSA STATUS:
Non‑Exempt
LOCATION:
Rapid City, SD (Hybrid Remote & Office)
About Big Brothers Big Sisters of the Black Hills
Big Brothers Big Sisters of the Black Hills (BBBSBH) creates and supports one‑to‑one mentoring relationships that ignite the power and promise of youth. Children and youth enrolled in the program achieve measurable outcomes, including educational success, avoidance of risky behaviors, higher aspirations, greater confidence, and better relationships.
Commitment to Agency Core Values We believe when every young person has access to a positive mentor, it transforms their lives for the better — empowering them with a stronger sense of belonging and the opportunity to achieve their full potential. Through the following core values, we achieve these goals:
Access: We provide access to positive mentorship for every young person who needs us.
Belonging: We create a community that fosters connection.
Opportunity: We empower young people to learn, lead and grow.
Job Summary The
Match Support Specialist – Campus Kids (CK) Coordinator
is a dual‑role position essential to BBBSBH’s success. This role combines two key responsibilities:
Essential to BBBSBH's success, the primary functions of a Match Support Specialist position is to provide match support, prioritize child safety, ensure positive impacts for youth, and build and develop constructive and satisfying relationships between children and youth and volunteers. The successful incumbent will produce positive outcomes in the following areas: match support completion rate, successful match closure, average match length, documentation, quality assurance, match story submission, and survey completion rate.
The Campus Kids Coordinator plays a vital role in fostering strong, safe, and lasting mentoring relationships between college student Bigs and Littles. This position is responsible for providing high-quality match support, ensuring compliance with national standards, and promoting positive youth outcomes. The specialist works closely with campus partners, families, and volunteers to facilitate Campus Kids activities during the academic school year, monitor progress, and address challenges.
Essential Functions Match Support & Relationship Management
Provide consistent match support per our Programs Standards, focusing on child safety, match development, positive youth outcomes, and volunteer satisfaction.
Continually assess match relationships to identify and address potential issues early.
Develop strategic interventions to strengthen match relationships and ensure a positive experience for all parties.
Conduct exit interviews at match closure to assess reasons and re‑match potential; submit any re enrollments to the Enrollment & Engagement Director.
Work collaboratively with the Enrollment & Engagement Director to identify potential matches.
Conduct match meetings to facilitate introductions, review expectations, and establish the foundation for a successful mentoring relationship.
Training & Coaching
Deliver individualized training and coaching to mentors, mentees, and families to support positive youth development.
Collaborate on new training opportunities for Campus Kids (CK) leaders and address recurring topics during semester sessions.
Provide ongoing coaching and feedback to CK leaders, including opportunities to share observations and concerns.
Plan and schedule semester CK activities with CK officers and leaders.
Manage recruitment, onboarding, and paperwork for new and returning CK volunteers.
Maintain contact with past CK leaders to determine volunteer continuity.
Ensure safety training and documentation for CK leaders and parents/guardians.
Data & Documentation
Maintain accurate and timely records for all matches and CK activities using Matchforce and other provided technology.
Document all notes, contact attempts, and activities related to CK leaders, ready to be matched and matched Littles, and families.
Input CK attendance and manage sign‑in sheets, medical/contact info, and media releases.
Complete incident reports as needed.
Evaluation & Reporting
Utilize surveys to assess program impact and gather end‑of‑semester feedback from CK volunteers, Littles, and families.
Provide monthly match stories to leadership for grant reporting and donor stewardship.
Take and share photos from CK activities for internal use.
Promote BBBSBH engagement and training opportunities during match support communications.
Share potential partnership leads with the Development Director based on volunteer and parent affiliations.
Support planning and execution of agency events, including logistics, volunteer coordination, and on‑site support.
Attend staff and team meetings, collaborating across departments as needed.
Perform other duties as assigned.
Job Qualifications
Ability to effectively promote the agency's mission and vision internally and externally.
Must hold a four‑year degree in human services or related fields from an accredited university.
Must have supervisory experience, preferably in the nonprofit sector, including process management and/or quality improvement.
A goal‑driven approach to work with a demonstrated ability to develop a rapport with individuals and organizations from diverse sectors; contribute to a team climate where differences are valued and supported.
Proficiency in Microsoft Office, including Word, Outlook, and Excel, and the ability to quickly learn and accurately use database systems is required.
Sound technical skills, analytical ability, good judgment, and strong operational focus; able to balance quality and service with operational needs.
Demonstrated ability to think strategically and work collaboratively to inspire, motivate, and focus internal and external team members on the agreed‑upon goals.
Excellent written and oral communication skills (including public speaking and presentation) that reflect solid customer service in person, by email, and by telephone.
Ability to collaborate with others.
Must have detail and results‑oriented approaches to management and growth.
Ability to use time effectively and adapt/adjust to shifting priorities.
Required Skills and Abilities
Strong People Skills: Connects well with others, listens actively, builds positive relationships, handles tough situations calmly, and treats everyone with respect.
Results‑Driven: Consistently meets or exceeds goals, stays focused on outcomes, pushes themselves and others to achieve success.
Process‑Oriented Organizer: Understands how to get things done efficiently, organizes tasks and people well, finds ways to improve systems, and makes the most of available resources.
Preferred Training and Experience
Assessment and relationship development experience with child and adult populations; strong preference for case management experience.
Understanding of child development and family dynamics.
A bachelor’s degree is preferred in social services, human resources, or a related field. If no degree, experience in social services, child development, or related work.
Work Environment/Physical Requirements
Must be able to work proficiently with computers and other office equipment.
Must have a reliable source of transportation, a valid driver's license, and meet state‑required automobile insurance minimums.
The employee will frequently talk, hear, stand, and be subject to repetitive wrist, hand, and/or finger movement. The employee will sit, walk, and drive.
This position operates within a hybrid and flexible work environment designed to support both employee well‑being and organizational effectiveness. Employees may work remotely or from the office contingent on meeting role responsibilities, team needs, and scheduled activities.
Equal Opportunity Employer It is the policy of Big Brothers Big Sisters of the Black Hills to provide equal employment opportunities to all candidates and all employees without regard to race, color, religion, national origin, sex, pregnancy, childbirth, or related medical conditions; age; genetic information; disability; citizenship status; military status; veteran status; or any other category protected by law.
Americans with Disabilities Act Applicants and employees who are or become disabled must be able to perform the essential duties and responsibilities unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis following applicable law.
Job Responsibilities The above statements describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands, and required skills. BBBSBH may, at its discretion, add to or change the duties of this position at any time.
Employment with BBBSBH is “at will,” meaning that either the employee of BBBSBH may end the employment relationship at any time, with or without cause.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Education and Training
Non‑profit Organizations
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JOB TITLE:
Match Support Specialist‑Campus Kids Coordinator
REPORTS TO:
Executive Director
FLSA STATUS:
Non‑Exempt
LOCATION:
Rapid City, SD (Hybrid Remote & Office)
About Big Brothers Big Sisters of the Black Hills
Big Brothers Big Sisters of the Black Hills (BBBSBH) creates and supports one‑to‑one mentoring relationships that ignite the power and promise of youth. Children and youth enrolled in the program achieve measurable outcomes, including educational success, avoidance of risky behaviors, higher aspirations, greater confidence, and better relationships.
Commitment to Agency Core Values We believe when every young person has access to a positive mentor, it transforms their lives for the better — empowering them with a stronger sense of belonging and the opportunity to achieve their full potential. Through the following core values, we achieve these goals:
Access: We provide access to positive mentorship for every young person who needs us.
Belonging: We create a community that fosters connection.
Opportunity: We empower young people to learn, lead and grow.
Job Summary The
Match Support Specialist – Campus Kids (CK) Coordinator
is a dual‑role position essential to BBBSBH’s success. This role combines two key responsibilities:
Essential to BBBSBH's success, the primary functions of a Match Support Specialist position is to provide match support, prioritize child safety, ensure positive impacts for youth, and build and develop constructive and satisfying relationships between children and youth and volunteers. The successful incumbent will produce positive outcomes in the following areas: match support completion rate, successful match closure, average match length, documentation, quality assurance, match story submission, and survey completion rate.
The Campus Kids Coordinator plays a vital role in fostering strong, safe, and lasting mentoring relationships between college student Bigs and Littles. This position is responsible for providing high-quality match support, ensuring compliance with national standards, and promoting positive youth outcomes. The specialist works closely with campus partners, families, and volunteers to facilitate Campus Kids activities during the academic school year, monitor progress, and address challenges.
Essential Functions Match Support & Relationship Management
Provide consistent match support per our Programs Standards, focusing on child safety, match development, positive youth outcomes, and volunteer satisfaction.
Continually assess match relationships to identify and address potential issues early.
Develop strategic interventions to strengthen match relationships and ensure a positive experience for all parties.
Conduct exit interviews at match closure to assess reasons and re‑match potential; submit any re enrollments to the Enrollment & Engagement Director.
Work collaboratively with the Enrollment & Engagement Director to identify potential matches.
Conduct match meetings to facilitate introductions, review expectations, and establish the foundation for a successful mentoring relationship.
Training & Coaching
Deliver individualized training and coaching to mentors, mentees, and families to support positive youth development.
Collaborate on new training opportunities for Campus Kids (CK) leaders and address recurring topics during semester sessions.
Provide ongoing coaching and feedback to CK leaders, including opportunities to share observations and concerns.
Plan and schedule semester CK activities with CK officers and leaders.
Manage recruitment, onboarding, and paperwork for new and returning CK volunteers.
Maintain contact with past CK leaders to determine volunteer continuity.
Ensure safety training and documentation for CK leaders and parents/guardians.
Data & Documentation
Maintain accurate and timely records for all matches and CK activities using Matchforce and other provided technology.
Document all notes, contact attempts, and activities related to CK leaders, ready to be matched and matched Littles, and families.
Input CK attendance and manage sign‑in sheets, medical/contact info, and media releases.
Complete incident reports as needed.
Evaluation & Reporting
Utilize surveys to assess program impact and gather end‑of‑semester feedback from CK volunteers, Littles, and families.
Provide monthly match stories to leadership for grant reporting and donor stewardship.
Take and share photos from CK activities for internal use.
Promote BBBSBH engagement and training opportunities during match support communications.
Share potential partnership leads with the Development Director based on volunteer and parent affiliations.
Support planning and execution of agency events, including logistics, volunteer coordination, and on‑site support.
Attend staff and team meetings, collaborating across departments as needed.
Perform other duties as assigned.
Job Qualifications
Ability to effectively promote the agency's mission and vision internally and externally.
Must hold a four‑year degree in human services or related fields from an accredited university.
Must have supervisory experience, preferably in the nonprofit sector, including process management and/or quality improvement.
A goal‑driven approach to work with a demonstrated ability to develop a rapport with individuals and organizations from diverse sectors; contribute to a team climate where differences are valued and supported.
Proficiency in Microsoft Office, including Word, Outlook, and Excel, and the ability to quickly learn and accurately use database systems is required.
Sound technical skills, analytical ability, good judgment, and strong operational focus; able to balance quality and service with operational needs.
Demonstrated ability to think strategically and work collaboratively to inspire, motivate, and focus internal and external team members on the agreed‑upon goals.
Excellent written and oral communication skills (including public speaking and presentation) that reflect solid customer service in person, by email, and by telephone.
Ability to collaborate with others.
Must have detail and results‑oriented approaches to management and growth.
Ability to use time effectively and adapt/adjust to shifting priorities.
Required Skills and Abilities
Strong People Skills: Connects well with others, listens actively, builds positive relationships, handles tough situations calmly, and treats everyone with respect.
Results‑Driven: Consistently meets or exceeds goals, stays focused on outcomes, pushes themselves and others to achieve success.
Process‑Oriented Organizer: Understands how to get things done efficiently, organizes tasks and people well, finds ways to improve systems, and makes the most of available resources.
Preferred Training and Experience
Assessment and relationship development experience with child and adult populations; strong preference for case management experience.
Understanding of child development and family dynamics.
A bachelor’s degree is preferred in social services, human resources, or a related field. If no degree, experience in social services, child development, or related work.
Work Environment/Physical Requirements
Must be able to work proficiently with computers and other office equipment.
Must have a reliable source of transportation, a valid driver's license, and meet state‑required automobile insurance minimums.
The employee will frequently talk, hear, stand, and be subject to repetitive wrist, hand, and/or finger movement. The employee will sit, walk, and drive.
This position operates within a hybrid and flexible work environment designed to support both employee well‑being and organizational effectiveness. Employees may work remotely or from the office contingent on meeting role responsibilities, team needs, and scheduled activities.
Equal Opportunity Employer It is the policy of Big Brothers Big Sisters of the Black Hills to provide equal employment opportunities to all candidates and all employees without regard to race, color, religion, national origin, sex, pregnancy, childbirth, or related medical conditions; age; genetic information; disability; citizenship status; military status; veteran status; or any other category protected by law.
Americans with Disabilities Act Applicants and employees who are or become disabled must be able to perform the essential duties and responsibilities unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis following applicable law.
Job Responsibilities The above statements describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands, and required skills. BBBSBH may, at its discretion, add to or change the duties of this position at any time.
Employment with BBBSBH is “at will,” meaning that either the employee of BBBSBH may end the employment relationship at any time, with or without cause.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Education and Training
Non‑profit Organizations
Referrals increase your chances of interviewing at Big Brothers Big Sisters of the Black Hills by 2x
Get notified about new Campus Coordinator jobs in
Rapid City, SD .
#J-18808-Ljbffr