Iron Systems, Inc
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Roles And Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Performing IMAC (Install, Move, Add, Change) services for IT assets, and supporting mobile phone and non‑PC equipment such as scanners and printers.
Offering VIP support with tailored, high‑touch service and managing audio‑visual, conferencing, and related technologies.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Network & sharing printer installation.
Good Knowledge of DHCP, DNS.
Good communication skill.
Maintaining IT inventory, coordinating vendor support, and assisting with procurement.
Strictly adhering to defined Service Level Agreements (SLA’s).
Supporting Mac devices.
Supporting recurring meetings, events, and after‑hours activities as required.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Good To Have Skills
L1 level network troubleshooting and resolution for LAN Connectivity.
Hands & feet support to Backend team for Network/Server/application issue.
Working with vendor support contacts to resolve technical issues.
Labelling Racks & devices.
Server mounting/movement.
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Note
Engineers are expected to bring their own protective eyewear and composite-toed shoes.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Be among the first 25 applicants.
Roles And Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Performing IMAC (Install, Move, Add, Change) services for IT assets, and supporting mobile phone and non‑PC equipment such as scanners and printers.
Offering VIP support with tailored, high‑touch service and managing audio‑visual, conferencing, and related technologies.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Network & sharing printer installation.
Good Knowledge of DHCP, DNS.
Good communication skill.
Maintaining IT inventory, coordinating vendor support, and assisting with procurement.
Strictly adhering to defined Service Level Agreements (SLA’s).
Supporting Mac devices.
Supporting recurring meetings, events, and after‑hours activities as required.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Good To Have Skills
L1 level network troubleshooting and resolution for LAN Connectivity.
Hands & feet support to Backend team for Network/Server/application issue.
Working with vendor support contacts to resolve technical issues.
Labelling Racks & devices.
Server mounting/movement.
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Note
Engineers are expected to bring their own protective eyewear and composite-toed shoes.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Iron Systems, Inc by 2x.
Get notified about new Desktop Support Engineer jobs in Sandusky, MI.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr