SPS
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Field Support Specialist
role at
SPS .
Job Overview The
Field Service Representative/Mailroom Specialist
provides exceptional office and mail services in a “floating” capacity, covering roles that are normally performed by regular employees when they are out of office or when projects require additional coverage. The position handles assisting with mail, reception, hospitality, facilities, and copy/print services, traveling to clients as required. Flexibility and adaptability are essential for success.
Duties and Responsibilities
Provide five‑star customer service to all employees in all forms of communication.
Answer all calls and provide an exceptional customer service experience for incoming/outgoing visitors.
Assist with light facilities duties, including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
Receive inbound mail/packages, sort and enter data into chain‑of‑custody software.
Manage outgoing mail/package transactions and shipping/receiving duties.
Notify employees upon receipt of inbound deliveries.
Distribute mail/packages to company personnel.
Assist with office moves, copy/print orders, and monitor copy/print equipment.
Set up and tear down conference rooms for meetings/events as needed.
Seek additional work during downtime and build professional relationships.
Maintain professionalism and composure when interacting with all employees.
Train backup staff and provide guidance on policies and procedures.
Handle sensitive inquiries appropriately and provide exceptional customer service to clients.
Provide front‑of‑office coverage (reception or concierge) as requested.
Competencies
Strong verbal and written communication skills.
Excellent customer service skills.
Proficiency with MS Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Understanding of shipping/receiving procedures.
Capable of working independently on projects.
Ability to determine proper packing materials and validate packing slips.
Availability for flexible schedule and hours.
Qualifications and Education Requirements
High School Diploma or equivalent (required).
6+ months of prior work experience (preferred).
Ability to work assigned hours as determined by the manager.
Excellent organizational and time‑management skills.
Analytical and problem‑solving aptitude.
Superior written and verbal communication skills.
Current knowledge or ability to learn computer‑based systems.
Maintain a professional appearance and attitude.
Adhere to all policies and procedures.
Physical Demands
Approximately 50% of the time involves physical demands.
Fine and/or gross motor skills: grasp, lift, or carry packages on a standard wheeled cart (capacity 60 lbs).
Ability to walk, bend, kneel, stand, or sit for extended periods.
Manual dexterity required for office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs or greater frequently.
Travel None or negligible.
Other Duties This job description is not exhaustive; duties may change at any time with or without notice.
Pay Range $21 – $23 USD
What We Offer
Career Growth: Opportunity to learn new skills and progress in diverse career paths.
Learning & Development: A culture that promotes continuous learning.
Recognition Programs: Variety of programs for all levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit & parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts/Insurance, Group Home & Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) match, Entertainment Discounts, & Paid Time Off.
Note: Regular positions under 30 hours per week may have different benefit offerings.
About SPS SPS is an award‑winning employer offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) across more than 22 countries. In North America, we deliver Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing Services with leading‑edge technology for clients in banking, insurance, legal, higher education, advertising, and other professional services.
SPS is committed to delivering high‑caliber outsourcing experiences, providing employees with challenging career opportunities throughout North America and globally. We invest in professional development through competitive benefits and diverse training programs.
At SPS we embrace diversity and promote a culture of access, inclusion, equity, and diversity. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by law.
Colorado only: Applications accepted for an expected minimum of 5 days from posting; postings may remain open longer as needed.
Applicants are prohibited from using real‑time AI tools, prompts, scripts, or transcription tools during any interview over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance, request an accommodation at any time.
To view our privacy policy, click the link below: Data Privacy Statement.
By submitting an application, you certify that your information is true and complete, and you understand that false information may lead to rejection or termination if employed.
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: Outsourcing and Offshoring Consulting.
Get notified about new Field Support Specialist jobs in Bellevue, WA.
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Field Support Specialist
role at
SPS .
Job Overview The
Field Service Representative/Mailroom Specialist
provides exceptional office and mail services in a “floating” capacity, covering roles that are normally performed by regular employees when they are out of office or when projects require additional coverage. The position handles assisting with mail, reception, hospitality, facilities, and copy/print services, traveling to clients as required. Flexibility and adaptability are essential for success.
Duties and Responsibilities
Provide five‑star customer service to all employees in all forms of communication.
Answer all calls and provide an exceptional customer service experience for incoming/outgoing visitors.
Assist with light facilities duties, including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
Receive inbound mail/packages, sort and enter data into chain‑of‑custody software.
Manage outgoing mail/package transactions and shipping/receiving duties.
Notify employees upon receipt of inbound deliveries.
Distribute mail/packages to company personnel.
Assist with office moves, copy/print orders, and monitor copy/print equipment.
Set up and tear down conference rooms for meetings/events as needed.
Seek additional work during downtime and build professional relationships.
Maintain professionalism and composure when interacting with all employees.
Train backup staff and provide guidance on policies and procedures.
Handle sensitive inquiries appropriately and provide exceptional customer service to clients.
Provide front‑of‑office coverage (reception or concierge) as requested.
Competencies
Strong verbal and written communication skills.
Excellent customer service skills.
Proficiency with MS Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Understanding of shipping/receiving procedures.
Capable of working independently on projects.
Ability to determine proper packing materials and validate packing slips.
Availability for flexible schedule and hours.
Qualifications and Education Requirements
High School Diploma or equivalent (required).
6+ months of prior work experience (preferred).
Ability to work assigned hours as determined by the manager.
Excellent organizational and time‑management skills.
Analytical and problem‑solving aptitude.
Superior written and verbal communication skills.
Current knowledge or ability to learn computer‑based systems.
Maintain a professional appearance and attitude.
Adhere to all policies and procedures.
Physical Demands
Approximately 50% of the time involves physical demands.
Fine and/or gross motor skills: grasp, lift, or carry packages on a standard wheeled cart (capacity 60 lbs).
Ability to walk, bend, kneel, stand, or sit for extended periods.
Manual dexterity required for office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs or greater frequently.
Travel None or negligible.
Other Duties This job description is not exhaustive; duties may change at any time with or without notice.
Pay Range $21 – $23 USD
What We Offer
Career Growth: Opportunity to learn new skills and progress in diverse career paths.
Learning & Development: A culture that promotes continuous learning.
Recognition Programs: Variety of programs for all levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit & parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts/Insurance, Group Home & Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) match, Entertainment Discounts, & Paid Time Off.
Note: Regular positions under 30 hours per week may have different benefit offerings.
About SPS SPS is an award‑winning employer offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) across more than 22 countries. In North America, we deliver Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing Services with leading‑edge technology for clients in banking, insurance, legal, higher education, advertising, and other professional services.
SPS is committed to delivering high‑caliber outsourcing experiences, providing employees with challenging career opportunities throughout North America and globally. We invest in professional development through competitive benefits and diverse training programs.
At SPS we embrace diversity and promote a culture of access, inclusion, equity, and diversity. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by law.
Colorado only: Applications accepted for an expected minimum of 5 days from posting; postings may remain open longer as needed.
Applicants are prohibited from using real‑time AI tools, prompts, scripts, or transcription tools during any interview over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance, request an accommodation at any time.
To view our privacy policy, click the link below: Data Privacy Statement.
By submitting an application, you certify that your information is true and complete, and you understand that false information may lead to rejection or termination if employed.
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: Outsourcing and Offshoring Consulting.
Get notified about new Field Support Specialist jobs in Bellevue, WA.
#J-18808-Ljbffr