American Medical Response
Job Reporting Location: Beaverton, OR
SUMMARY:
The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, working shifts on an ambulance, as well as other operational support functions as assigned by the Operations Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct, monitor, communicate with, and evaluate all field employees in his/her assigned area.
Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
May prepare employee evaluations and field crew contact reports.
Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
Ensure 100% of operational response exceptions are brought to closure with appropriate action.
Provide staff counseling, guidance, and information regarding AMR operations.
Promptly investigate incidents involving assigned units or personnel, including filing of internal and external reports, and counseling staff.
Ensure maintenance of adequate levels of staffing, equipment, and medical supplies for field units.
Implement and enforce company policies and standards.
Perform direct ALS patient care activities.
Maintain communication with other agencies and departments.
Serve on committees with other departments to set policies and generate ideas.
Perform other related duties as required.
Prepare reports and manage projects as assigned by Operations Manager or Director of Operations.
Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
Attend scheduled meetings as required by the Operations Manager.
Responsible for complying with all local, state, and federal employment laws and company policies.
Responsible for supervising, directing, and developing subordinates, including completing performance reviews, counseling sessions, etc.
Responsible for developing and maintaining department budgets.
Responsible for adhering to all company policies and procedures.
Direct AMR resources during mass casualty/disaster operations.
Adherence to and compliance with information systems security is everyone’s responsibility.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and facilitate individual and team development that drives positive results.
Champion affirmative action efforts in all aspects of employment.
Perform ambulance duties as necessary.
MINIMUM QUALIFICATIONS
Education/Licensing/Certifications:
High school diploma or GED. Current Oregon State Paramedic Certification, BLS, PALS, and ACLS certification, or equivalent credentials. Some advanced education preferred.
Experience:
Three years EMS experience required; Paramedic field experience preferred.
Knowledge and Skills:
Must be able to function as a field paramedic performing direct ALS patient care activities. Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft Office experience. Thorough knowledge of system status management. Effective oral and written and interpersonal communication skills.
EEO STATEMENT Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
R0049230
#J-18808-Ljbffr
SUMMARY:
The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, working shifts on an ambulance, as well as other operational support functions as assigned by the Operations Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct, monitor, communicate with, and evaluate all field employees in his/her assigned area.
Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
May prepare employee evaluations and field crew contact reports.
Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
Ensure 100% of operational response exceptions are brought to closure with appropriate action.
Provide staff counseling, guidance, and information regarding AMR operations.
Promptly investigate incidents involving assigned units or personnel, including filing of internal and external reports, and counseling staff.
Ensure maintenance of adequate levels of staffing, equipment, and medical supplies for field units.
Implement and enforce company policies and standards.
Perform direct ALS patient care activities.
Maintain communication with other agencies and departments.
Serve on committees with other departments to set policies and generate ideas.
Perform other related duties as required.
Prepare reports and manage projects as assigned by Operations Manager or Director of Operations.
Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
Attend scheduled meetings as required by the Operations Manager.
Responsible for complying with all local, state, and federal employment laws and company policies.
Responsible for supervising, directing, and developing subordinates, including completing performance reviews, counseling sessions, etc.
Responsible for developing and maintaining department budgets.
Responsible for adhering to all company policies and procedures.
Direct AMR resources during mass casualty/disaster operations.
Adherence to and compliance with information systems security is everyone’s responsibility.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and facilitate individual and team development that drives positive results.
Champion affirmative action efforts in all aspects of employment.
Perform ambulance duties as necessary.
MINIMUM QUALIFICATIONS
Education/Licensing/Certifications:
High school diploma or GED. Current Oregon State Paramedic Certification, BLS, PALS, and ACLS certification, or equivalent credentials. Some advanced education preferred.
Experience:
Three years EMS experience required; Paramedic field experience preferred.
Knowledge and Skills:
Must be able to function as a field paramedic performing direct ALS patient care activities. Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft Office experience. Thorough knowledge of system status management. Effective oral and written and interpersonal communication skills.
EEO STATEMENT Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
R0049230
#J-18808-Ljbffr