Watches of Switzerland Group PLC
RSG Spare Parts Specialist
Watches of Switzerland Group PLC, Fort Lauderdale, Florida, us, 33336
Spare Parts Specialist
Ensure excellent client service by coordinating workflow with watchmakers, understanding their needs and expectations, prioritizing service requests based on urgency and impact, communicating clearly and concisely with watchmakers, external vendors, and other members of the Retail Service Group throughout the service process, and following up on service requests to ensure they are completed to manufacturer specifications and client satisfaction. Responsibilities
Spare Parts Inventory Management
Manage inventory flow of product through the shop. Create or maintain clear inventory control process, reporting and monitoring. Develop best practices to maintain inventory control accuracy. Fulfil part orders to watchmakers. Monitor accuracy of requests, cost, and margins. Maintain great vendor relationships through effective communication, purchasing, and planning.
Support Service Production Process
Monitors the service process to ensure that it is running smoothly and meets timelines. Strong focus on the development and implementation of continuous productivity improvements. Helps create an environment of accountability that promotes highly engaged, high-performance work teams in a dynamic culture.
Knowledge And Skills
Read, interpret, and transcribe data to maintain accurate records
Scanning and reading documents quickly and accurately Understanding and interpreting complex data Translating data into clear and concise records
Demonstrate the ability to multi-task
Handling multiple projects simultaneously Prioritizing tasks and managing time effectively Switching gears quickly and adapting to changing priorities
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Communicating clearly and concisely in both verbal and written form Building rapport with vendors and associates Actively listening to feedback and suggestions
Demonstrate above average computer skills with a variety of common and proprietary software
Proficient in using a variety of software programs, intermediate excel and word processing is a must.
Experience
High School diploma required, some College Preferred Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development
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Ensure excellent client service by coordinating workflow with watchmakers, understanding their needs and expectations, prioritizing service requests based on urgency and impact, communicating clearly and concisely with watchmakers, external vendors, and other members of the Retail Service Group throughout the service process, and following up on service requests to ensure they are completed to manufacturer specifications and client satisfaction. Responsibilities
Spare Parts Inventory Management
Manage inventory flow of product through the shop. Create or maintain clear inventory control process, reporting and monitoring. Develop best practices to maintain inventory control accuracy. Fulfil part orders to watchmakers. Monitor accuracy of requests, cost, and margins. Maintain great vendor relationships through effective communication, purchasing, and planning.
Support Service Production Process
Monitors the service process to ensure that it is running smoothly and meets timelines. Strong focus on the development and implementation of continuous productivity improvements. Helps create an environment of accountability that promotes highly engaged, high-performance work teams in a dynamic culture.
Knowledge And Skills
Read, interpret, and transcribe data to maintain accurate records
Scanning and reading documents quickly and accurately Understanding and interpreting complex data Translating data into clear and concise records
Demonstrate the ability to multi-task
Handling multiple projects simultaneously Prioritizing tasks and managing time effectively Switching gears quickly and adapting to changing priorities
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Communicating clearly and concisely in both verbal and written form Building rapport with vendors and associates Actively listening to feedback and suggestions
Demonstrate above average computer skills with a variety of common and proprietary software
Proficient in using a variety of software programs, intermediate excel and word processing is a must.
Experience
High School diploma required, some College Preferred Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development
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