Beacon Health System
Overview
Reports to the Director, Patient Access. Manages the daily operations of the registration area of Beacon Health System, representing the Registration Department and promoting understanding of the registration function through communication with team members and outside organizations such as physician offices. Provides staff support and technical assistance to ensure an efficient registration process.
Mission, Values and Service Goals
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust; Respect; Integrity; Compassion.
SERVICE GOALS: Personally connect; Keep everyone informed; Be on their team.
Daily Operational Responsibilities
Managing the day‑to‑day activities of the Registration staff, resolving staffing‑related problems, and ensuring an efficient registration process, high‑quality customer service, and smooth patient flow.
Providing operational support and working with associates to determine patient liability and identify potential financial problems.
Providing technical support by maintaining an advanced understanding of the registration process in the various hospital financial applications, the scheduling system, and the clinical application.
Acting as a resource person and role model for team members.
Providing effective training (and retraining if necessary) using an educational format that improves associates’ work performance and skills.
Communicating regularly with associates to ensure they have the information regarding operational practices and procedures needed for effective job performance.
Working with the Information Systems Department to develop reports that facilitate proactive access to patient accounts and follow‑up processes.
Facilitating the investigation of, and response to, inquiries and/or concerns received.
Developing and maintaining effective working relationships with other departments.
Administering and implementing departmental and BHS policies/procedures and standards as needed.
Maintaining the current policy/procedure manual and communicating procedural and informational changes relative to the functions of the Department.
Assisting the Director with the development of the Department’s annual operating budget and monitoring reports to detect and correct budget variances.
Leadership and Management Functions
Providing professional leadership and managing the Department; performing additional duties and providing staffing support during periods of high‑volume workload.
Managing work schedules and vacation requests to meet Department and staff needs while ensuring a balanced workload.
Carrying a pager and accepting calls from staff during non‑work hours regarding staff absences and work‑related problems.
Conducting monthly staff meetings.
Preparing and conducting periodic performance reviews for associates.
Providing coaching and counseling for associates; collaborating with Human Resources on corrective disciplinary action and recommending discharge of associates when appropriate.
Participating in the maintenance, development, and updating of the Hospital’s information systems, including testing, training, software upgrades, and conversions.
Managing projects to ensure adherence to timelines (and budgets, where applicable) and providing updates to the Director as necessary.
Assisting the Director with the development of operational plans and strategic planning (both short‑term and long‑term).
Assisting with recruiting, interviewing, selecting, and hiring staff, ensuring each new employee receives a comprehensive orientation.
Developing new policies and procedures in coordination with other Beacon departments and facilitating the online policies/procedures for the Department.
Revenue Cycle Understanding and Compliance
Understanding and complying with policies/procedures and practices related to departmental operations.
Identifying, documenting, and reporting errors, discrepancies, and problems (including those with potential organizational risk factors) to the appropriate Risk Management staff.
Attending internal and external meetings and seminars to serve as a technical resource and assisting the Director in providing skill development opportunities for team members.
Participating in ongoing quality improvement activities and ensuring compliance with accreditation and regulatory agency requirements.
Ensuring the Hospital’s policy on confidentiality is strictly followed, especially regarding information acquired through the registration process.
Additional Functions
Interacting in a positive, proactive, and cooperative manner with other management, associates, patients, third‑party payers, and all other customers.
Maintaining records, reports, and files as required; providing reports and statistical information to the Director as requested.
Participating on committees as requested.
Completing other job‑related assignments and special projects as directed.
Leadership Competencies
Drives Results – Consistently achieving results, even under tough circumstances.
Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Organizational Responsibilities
Attending and participating in department meetings and being accountable for all information shared.
Completing mandatory education, annual competencies, and department‑specific education within established timeframes.
Completing annual employee health requirements within established timeframes.
Maintaining license/certification, registration in good standing throughout the fiscal year.
Direct patient care providers maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizing appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adhering to regulatory agency requirements, survey process, and compliance.
Complying with established organization and department policies.
Being available to work overtime and additional or other shifts and schedules when required.
Commitment to Beacon’s Six‑Point Operating System (The Beacon Way)
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education and Experience
Typical education: Bachelor’s or Associate degree with a concentration in management.
Three to four years of successful and increasingly responsible experience in a financially focused environment.
Minimum two years of experience in a hospital or physician practice business office.
Management/supervisory experience in a hospital registration department.
Knowledge and Skills
Solid understanding of all facets of the registration/patient accounts process and Registration Department operations.
Strong understanding of the regulatory environment affecting third‑party payers, workers compensation, liability, and healthcare/consumer collections.
Solid understanding of financing alternatives and assistance sources available to customers, including interpreting documentation during the financial evaluation process.
Demonstrated knowledge of requirements of various regulatory and accreditation agencies.
Proficiency in computer applications, with the ability to assist Registration team members and other hospital staff in utilizing information collected at registration.
Professional and ethical conduct, with management skills necessary to motivate, manage, and train staff effectively.
Strong organizational, planning, analytical, critical‑thinking, decision‑making, negotiation, and problem‑solving skills.
Excellent interpersonal and communication skills (verbal and written) for interacting effectively with patients, physicians, staff at all levels, and external stakeholders.
Working Conditions
Works in an office environment.
May vary days and hours scheduled, including working evenings and/or additional hours, as determined by the Department’s needs.
Frontline staff may carry a pager to accept calls from staff during non‑work hours.
Work is performed in a fast‑paced, quality‑focused, multi‑priority environment that frequently deals with stressful situations and deadlines.
Physical Demands
Requires the physical ability and stamina to perform the essential functions of the position.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
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Mission, Values and Service Goals
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust; Respect; Integrity; Compassion.
SERVICE GOALS: Personally connect; Keep everyone informed; Be on their team.
Daily Operational Responsibilities
Managing the day‑to‑day activities of the Registration staff, resolving staffing‑related problems, and ensuring an efficient registration process, high‑quality customer service, and smooth patient flow.
Providing operational support and working with associates to determine patient liability and identify potential financial problems.
Providing technical support by maintaining an advanced understanding of the registration process in the various hospital financial applications, the scheduling system, and the clinical application.
Acting as a resource person and role model for team members.
Providing effective training (and retraining if necessary) using an educational format that improves associates’ work performance and skills.
Communicating regularly with associates to ensure they have the information regarding operational practices and procedures needed for effective job performance.
Working with the Information Systems Department to develop reports that facilitate proactive access to patient accounts and follow‑up processes.
Facilitating the investigation of, and response to, inquiries and/or concerns received.
Developing and maintaining effective working relationships with other departments.
Administering and implementing departmental and BHS policies/procedures and standards as needed.
Maintaining the current policy/procedure manual and communicating procedural and informational changes relative to the functions of the Department.
Assisting the Director with the development of the Department’s annual operating budget and monitoring reports to detect and correct budget variances.
Leadership and Management Functions
Providing professional leadership and managing the Department; performing additional duties and providing staffing support during periods of high‑volume workload.
Managing work schedules and vacation requests to meet Department and staff needs while ensuring a balanced workload.
Carrying a pager and accepting calls from staff during non‑work hours regarding staff absences and work‑related problems.
Conducting monthly staff meetings.
Preparing and conducting periodic performance reviews for associates.
Providing coaching and counseling for associates; collaborating with Human Resources on corrective disciplinary action and recommending discharge of associates when appropriate.
Participating in the maintenance, development, and updating of the Hospital’s information systems, including testing, training, software upgrades, and conversions.
Managing projects to ensure adherence to timelines (and budgets, where applicable) and providing updates to the Director as necessary.
Assisting the Director with the development of operational plans and strategic planning (both short‑term and long‑term).
Assisting with recruiting, interviewing, selecting, and hiring staff, ensuring each new employee receives a comprehensive orientation.
Developing new policies and procedures in coordination with other Beacon departments and facilitating the online policies/procedures for the Department.
Revenue Cycle Understanding and Compliance
Understanding and complying with policies/procedures and practices related to departmental operations.
Identifying, documenting, and reporting errors, discrepancies, and problems (including those with potential organizational risk factors) to the appropriate Risk Management staff.
Attending internal and external meetings and seminars to serve as a technical resource and assisting the Director in providing skill development opportunities for team members.
Participating in ongoing quality improvement activities and ensuring compliance with accreditation and regulatory agency requirements.
Ensuring the Hospital’s policy on confidentiality is strictly followed, especially regarding information acquired through the registration process.
Additional Functions
Interacting in a positive, proactive, and cooperative manner with other management, associates, patients, third‑party payers, and all other customers.
Maintaining records, reports, and files as required; providing reports and statistical information to the Director as requested.
Participating on committees as requested.
Completing other job‑related assignments and special projects as directed.
Leadership Competencies
Drives Results – Consistently achieving results, even under tough circumstances.
Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Organizational Responsibilities
Attending and participating in department meetings and being accountable for all information shared.
Completing mandatory education, annual competencies, and department‑specific education within established timeframes.
Completing annual employee health requirements within established timeframes.
Maintaining license/certification, registration in good standing throughout the fiscal year.
Direct patient care providers maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizing appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adhering to regulatory agency requirements, survey process, and compliance.
Complying with established organization and department policies.
Being available to work overtime and additional or other shifts and schedules when required.
Commitment to Beacon’s Six‑Point Operating System (The Beacon Way)
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education and Experience
Typical education: Bachelor’s or Associate degree with a concentration in management.
Three to four years of successful and increasingly responsible experience in a financially focused environment.
Minimum two years of experience in a hospital or physician practice business office.
Management/supervisory experience in a hospital registration department.
Knowledge and Skills
Solid understanding of all facets of the registration/patient accounts process and Registration Department operations.
Strong understanding of the regulatory environment affecting third‑party payers, workers compensation, liability, and healthcare/consumer collections.
Solid understanding of financing alternatives and assistance sources available to customers, including interpreting documentation during the financial evaluation process.
Demonstrated knowledge of requirements of various regulatory and accreditation agencies.
Proficiency in computer applications, with the ability to assist Registration team members and other hospital staff in utilizing information collected at registration.
Professional and ethical conduct, with management skills necessary to motivate, manage, and train staff effectively.
Strong organizational, planning, analytical, critical‑thinking, decision‑making, negotiation, and problem‑solving skills.
Excellent interpersonal and communication skills (verbal and written) for interacting effectively with patients, physicians, staff at all levels, and external stakeholders.
Working Conditions
Works in an office environment.
May vary days and hours scheduled, including working evenings and/or additional hours, as determined by the Department’s needs.
Frontline staff may carry a pager to accept calls from staff during non‑work hours.
Work is performed in a fast‑paced, quality‑focused, multi‑priority environment that frequently deals with stressful situations and deadlines.
Physical Demands
Requires the physical ability and stamina to perform the essential functions of the position.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
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