Stella Maris
Summary
Join Our Team at Mercy Medical Center – Now Hiring a Lead Call Center Operator servicing Mercy Family Care, our Adult and Pediatrics Clinic!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities The Lead Call Center Operator answers a multi‑line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols. The Lead Phone Operator also has a supervisory role when the Call Center Operations Manager is not able to attend to the immediate needs of any phone operator.
Requirements
Must possess a high school diploma or GED.
Must have one year of medical office experience (previous pediatric experience preferred).
Previous experience in a call center preferred.
Must be computer literate.
Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customers, patients and the general public.
Must have excellent customer service skills and appropriately respond to all different types of patient needs.
Knowledge of medical terminology is preferred.
Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category.
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Reimbursement for tuition, books and fees
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
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Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities The Lead Call Center Operator answers a multi‑line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols. The Lead Phone Operator also has a supervisory role when the Call Center Operations Manager is not able to attend to the immediate needs of any phone operator.
Requirements
Must possess a high school diploma or GED.
Must have one year of medical office experience (previous pediatric experience preferred).
Previous experience in a call center preferred.
Must be computer literate.
Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customers, patients and the general public.
Must have excellent customer service skills and appropriately respond to all different types of patient needs.
Knowledge of medical terminology is preferred.
Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category.
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Reimbursement for tuition, books and fees
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
#J-18808-Ljbffr