Astrana Health, Inc.
DME Operations Agent (Cantonese or Mandarin Speaking)
Astrana Health, Inc., Monterey Park, California, us, 91756
DME Operations Agent (Bilingual)
Department:
Ops – DME
Employment Type:
Full Time
Location:
568 W. Garvey Ave, Monterey Park, CA 91754
Reporting To:
Peter Wong
Compensation:
$20.00 – $26.00 / hour
Description We are currently seeking an Operations Agent to join our growing DME Operations team. The Operations Agent is responsible for drop shipping DME supplies to members via DME software, ensuring order accuracy, coordinating customer support including setting in-person appointments, arranging deliveries, and maintaining compliance documentation for dispensed DME supplies. This position is primarily office-based and administrative in nature, focusing on customer communication, order processing, and data entry to ensure smooth operational workflow.
Reporting to the Director of DME Operations, the Operations Agent will collaborate with DME Operations Supervisors and the DME Operations team. The Operations Agent will be responsible for managing inbound calls, confirming, and processing drop shipping DME supply orders, setting in-person appointments, maintaining documentation accuracy and ensuring compliance standards are met.
What You'll Do
Respond to incoming telephone calls and assist members with empathy and professionalism
Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
Process and track supply orders through DME software (e.g. Brightree)
Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
Prepare invoices and support accounting functions as needed
Update and maintain claims (EOB) log
Complete compliance surveys for dispensed supplies
Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (e.g. supplies inventory tracking)
Maintain a clean and organized workspace
Perform other administrative tasks as assigned to balance departmental workload
Qualifications
High School Diploma or equivalent (associate’s degree preferred)
Bilingual in Chinese, Vietnamese or Spanish highly preferred
Experience in administrative, customer service, or operations roles
Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
Ability to type at least 60 wpm
Strong attention to detail, time management, and communication skills
Highly motivated and able to work with multiple tasks simultaneously
Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
Ability to follow company policies, compliance standards, and HIPAA guidelines
May be required to work overtime to meet departmental objectives/goals
You are great for this role if
Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
Prior experience with durable medical equipment (DME) preferred
Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
Knowledge of Brightree software
Excellent oral, writing, and typing skills
Understanding of Health Plan compliance and Federal regulations and standards.
Environmental Job Requirements and Working Conditions
This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
The total compensation target pay range for this role is: $20.00 - $26.00/hr. The salary range represents our national target range for this role.
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Ops – DME
Employment Type:
Full Time
Location:
568 W. Garvey Ave, Monterey Park, CA 91754
Reporting To:
Peter Wong
Compensation:
$20.00 – $26.00 / hour
Description We are currently seeking an Operations Agent to join our growing DME Operations team. The Operations Agent is responsible for drop shipping DME supplies to members via DME software, ensuring order accuracy, coordinating customer support including setting in-person appointments, arranging deliveries, and maintaining compliance documentation for dispensed DME supplies. This position is primarily office-based and administrative in nature, focusing on customer communication, order processing, and data entry to ensure smooth operational workflow.
Reporting to the Director of DME Operations, the Operations Agent will collaborate with DME Operations Supervisors and the DME Operations team. The Operations Agent will be responsible for managing inbound calls, confirming, and processing drop shipping DME supply orders, setting in-person appointments, maintaining documentation accuracy and ensuring compliance standards are met.
What You'll Do
Respond to incoming telephone calls and assist members with empathy and professionalism
Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
Process and track supply orders through DME software (e.g. Brightree)
Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
Prepare invoices and support accounting functions as needed
Update and maintain claims (EOB) log
Complete compliance surveys for dispensed supplies
Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (e.g. supplies inventory tracking)
Maintain a clean and organized workspace
Perform other administrative tasks as assigned to balance departmental workload
Qualifications
High School Diploma or equivalent (associate’s degree preferred)
Bilingual in Chinese, Vietnamese or Spanish highly preferred
Experience in administrative, customer service, or operations roles
Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
Ability to type at least 60 wpm
Strong attention to detail, time management, and communication skills
Highly motivated and able to work with multiple tasks simultaneously
Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
Ability to follow company policies, compliance standards, and HIPAA guidelines
May be required to work overtime to meet departmental objectives/goals
You are great for this role if
Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
Prior experience with durable medical equipment (DME) preferred
Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
Knowledge of Brightree software
Excellent oral, writing, and typing skills
Understanding of Health Plan compliance and Federal regulations and standards.
Environmental Job Requirements and Working Conditions
This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
The total compensation target pay range for this role is: $20.00 - $26.00/hr. The salary range represents our national target range for this role.
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