Astrana Health
DME Operations Coordinator (Cantonese or Mandarin Speaking)
Astrana Health, Monterey Park, California, us, 91756
DME Operations Coordinator (Cantonese or Mandarin Speaking)
Compensation:
$23.00 - $26.00 / hour
Department:
Ops - DME
Location:
568 W. Garvey Ave, Monterey Park, CA 91754
About the Role We are currently seeking a highly motivated DME Operations Coordinator reporting to the Director of DME Operations. This role assists customers empathetically and processes DME supplies orders while supporting the department with incoming calls, new orders, refills, compliance, setting in‑person appointments, assembling DME supplies, unloading new DME supplies from pallets, inventory management, and bedside delivery to hospitals and skilled nursing facilities.
What You’ll Do
Respond to incoming telephone calls and assist members with empathy and professionalism
Confirm new orders via telephone, schedule in‑person appointments or gather information for shipping
Process and track supply orders through DME software (e.g. Brightree)
Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
Lift, move, and unload DME supplies (up to 50 lbs.)
Perform inventory counts and track inventory levels
Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
Conduct in‑person service appointments including dispensing supplies, performing measurements and providing other product‑related support
Contact patients to retrieve DME supplies
Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
Complete compliance surveys for dispensed supplies
Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (e.g. supplies inventory tracking)
Maintain a clean and organized workspace
Perform other administrative tasks as assigned to balance departmental workload
Qualifications
High School Diploma or equivalent (Associate’s degree preferred)
Bilingual in Cantonese or Mandarin
Experience in healthcare operations/logistics or customer service role
Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
Ability to type at least 60 wpm
Ability to lift up to 50 lbs
Clean driving record
Strong attention to detail, time management, and communications skills
Highly motivated and able to work with multiple tasks simultaneously
Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
Ability to follow company policies, compliance standards, and HIPAA guidelines
May be required to work overtime to meet departmental objectives/goals
You Are Great for This Role If
Highly organized and detail oriented with an ability to multi‑task in a fast‑paced setting
Prior experience with durable medical equipment (DME) preferred
Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
Knowledge of Brightree software
Excellent oral, writing, and typing skills
Understanding of Health Plan compliance and Federal regulations and standards
Environmental Job Requirements and Working Conditions
This position is full‑time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
The national target pay range for this role is: $23.00 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job‑related factors.
Astrana Health is proud to be an Equal Employment Opportunity and Aff… (EOE statement)
If you require assistance in applying for open positions due to a disability, please email us at
humanresourcesdept@astranahealth.com
to request an accommodation.
#J-18808-Ljbffr
$23.00 - $26.00 / hour
Department:
Ops - DME
Location:
568 W. Garvey Ave, Monterey Park, CA 91754
About the Role We are currently seeking a highly motivated DME Operations Coordinator reporting to the Director of DME Operations. This role assists customers empathetically and processes DME supplies orders while supporting the department with incoming calls, new orders, refills, compliance, setting in‑person appointments, assembling DME supplies, unloading new DME supplies from pallets, inventory management, and bedside delivery to hospitals and skilled nursing facilities.
What You’ll Do
Respond to incoming telephone calls and assist members with empathy and professionalism
Confirm new orders via telephone, schedule in‑person appointments or gather information for shipping
Process and track supply orders through DME software (e.g. Brightree)
Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
Lift, move, and unload DME supplies (up to 50 lbs.)
Perform inventory counts and track inventory levels
Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
Conduct in‑person service appointments including dispensing supplies, performing measurements and providing other product‑related support
Contact patients to retrieve DME supplies
Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
Complete compliance surveys for dispensed supplies
Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (e.g. supplies inventory tracking)
Maintain a clean and organized workspace
Perform other administrative tasks as assigned to balance departmental workload
Qualifications
High School Diploma or equivalent (Associate’s degree preferred)
Bilingual in Cantonese or Mandarin
Experience in healthcare operations/logistics or customer service role
Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
Ability to type at least 60 wpm
Ability to lift up to 50 lbs
Clean driving record
Strong attention to detail, time management, and communications skills
Highly motivated and able to work with multiple tasks simultaneously
Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
Ability to follow company policies, compliance standards, and HIPAA guidelines
May be required to work overtime to meet departmental objectives/goals
You Are Great for This Role If
Highly organized and detail oriented with an ability to multi‑task in a fast‑paced setting
Prior experience with durable medical equipment (DME) preferred
Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
Knowledge of Brightree software
Excellent oral, writing, and typing skills
Understanding of Health Plan compliance and Federal regulations and standards
Environmental Job Requirements and Working Conditions
This position is full‑time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
The national target pay range for this role is: $23.00 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job‑related factors.
Astrana Health is proud to be an Equal Employment Opportunity and Aff… (EOE statement)
If you require assistance in applying for open positions due to a disability, please email us at
humanresourcesdept@astranahealth.com
to request an accommodation.
#J-18808-Ljbffr