SERVPRO of Saginaw / Bay City
Front Desk Supervisor
SERVPRO of Saginaw / Bay City, Kissimmee, Florida, United States, 34747
Front Desk Supervisor role at SERVPRO of Saginaw / Bay City
Job Description The Front Office Supervisor will be responsible for ensuring the completion of daily tasks related to Front Office Operations and will commit to delivering outstanding guest service. The Supervisor will oversee the check‑in and check‑out process and maintain hotel standards. They will supervise team performance and lead pre‑shift meetings.
ESSENTIAL DUTIES
Supervise the operations of the Front Desk.
Maintain highest productivity, employee morale, and guest service.
Ensure that all hotel policies and procedures are followed.
Assist FOM in training employees.
Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about hotel facilities, policies and procedures.
Provide tourist information to guests.
Handle hotel phone system, transfer calls, and take accurate messages.
Modify and cancel guestroom reservations in all extranets.
Handle inquiries, requests, and complaints from guests.
Coordinate with other departments to fulfill guest special requests.
Perform cashier duties, cash traveler’s checks.
Post phone charges and other miscellaneous charges to guest accounts.
Follow in‑house procedure to ensure the security of guests and employees.
Know hotel emergency procedures.
Maintain cleanliness of Front Office area.
Notify Front Office Manager of any problems or situations.
Attend rooms and management meetings as required.
Process lost and found and secure guest valuables.
Enter all group contracts, monitor blocks, block releases and liaise with sales department.
Complete room assignments on a daily basis.
Monitor unit usage and owner revenue.
Ensure correct entry of timeshare reservations and allocations.
Adhere to all work rules, procedures and hotel policies such as those in the employee handbook.
Any other duties assigned by management.
MINIMUM REQUIREMENTS
Minimum of six months experience working in the hospitality field (hospitality preferred).
Reliable transportation.
Ability to pass pre‑employment testing (drug test, background check, etc.).
Full availability to work days, evenings, nights, weekends, and holidays.
KNOWLEDGE / SKILLS / ABILITIES
Ability to stand for a long period of time.
Ability to work in a fast‑paced environment.
Ability to maintain composure in difficult situations.
Good communication and interpersonal skills.
Proficiency in reading, writing, and speaking English (multilingual a plus).
Ability to understand and follow written and oral instructions.
Ability to handle stressful conflicts.
Ability to plan, organize and conduct a variety of activities.
Knowledge of leadership techniques.
Develop and maintain positive working relationships with others.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Description The Front Office Supervisor will be responsible for ensuring the completion of daily tasks related to Front Office Operations and will commit to delivering outstanding guest service. The Supervisor will oversee the check‑in and check‑out process and maintain hotel standards. They will supervise team performance and lead pre‑shift meetings.
ESSENTIAL DUTIES
Supervise the operations of the Front Desk.
Maintain highest productivity, employee morale, and guest service.
Ensure that all hotel policies and procedures are followed.
Assist FOM in training employees.
Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about hotel facilities, policies and procedures.
Provide tourist information to guests.
Handle hotel phone system, transfer calls, and take accurate messages.
Modify and cancel guestroom reservations in all extranets.
Handle inquiries, requests, and complaints from guests.
Coordinate with other departments to fulfill guest special requests.
Perform cashier duties, cash traveler’s checks.
Post phone charges and other miscellaneous charges to guest accounts.
Follow in‑house procedure to ensure the security of guests and employees.
Know hotel emergency procedures.
Maintain cleanliness of Front Office area.
Notify Front Office Manager of any problems or situations.
Attend rooms and management meetings as required.
Process lost and found and secure guest valuables.
Enter all group contracts, monitor blocks, block releases and liaise with sales department.
Complete room assignments on a daily basis.
Monitor unit usage and owner revenue.
Ensure correct entry of timeshare reservations and allocations.
Adhere to all work rules, procedures and hotel policies such as those in the employee handbook.
Any other duties assigned by management.
MINIMUM REQUIREMENTS
Minimum of six months experience working in the hospitality field (hospitality preferred).
Reliable transportation.
Ability to pass pre‑employment testing (drug test, background check, etc.).
Full availability to work days, evenings, nights, weekends, and holidays.
KNOWLEDGE / SKILLS / ABILITIES
Ability to stand for a long period of time.
Ability to work in a fast‑paced environment.
Ability to maintain composure in difficult situations.
Good communication and interpersonal skills.
Proficiency in reading, writing, and speaking English (multilingual a plus).
Ability to understand and follow written and oral instructions.
Ability to handle stressful conflicts.
Ability to plan, organize and conduct a variety of activities.
Knowledge of leadership techniques.
Develop and maintain positive working relationships with others.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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