DonorConnect
Family Support Coordinator
– Full‑time position at
DonorConnect
DonorConnect is seeking a full‑time Family Support Coordinator. This position will work seven 12‑hour call shifts per pay period, including nights, weekends, and holidays. The Family Support Coordinator will provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating families on the life‑saving gift of donation. The FSC also provides guidance and support to grieving families.
In this role you will assist families in crisis, leveraging strong skills in behavioral assessment, crisis intervention, and emotional support. You will collaborate with team members, physicians, and hospital staff to develop a plan for approaching families about donation and sensitively lead conversation to obtain an accurate medical/social history and authorization for organ, eye, and tissue donation.
Additional responsibilities include supporting hospital staff with questions, promoting DonorConnect, completing case follow‑up tasks, documentation, and time sheets, and maintaining active professional communication with all parties involved. The FSC will also be responsible for completing all on‑call functions and supporting continuous improvement efforts.
At DonorConnect, behavior must be consistent with our I CARE+ values – integrity, collaboration, accountability, respect, and expertise.
Training / Education / Certification
Bachelor’s degree in Behavioral Science or Social Science preferred, and/or an equivalent combination of education and relevant work experience
Medical Terminology or equivalent experience in a medical environment
Completion of the Gift of Life Institute training within 6 months of hire
Grief/bereavement certification, training, and/or education preferred
Minimum Qualifications
Minimum two years of counseling, social work, or bereavement support preferred
Minimum two years of working with families in crisis situations in a hospital setting preferred, especially critical care units
Demonstrated skills in advocacy, communication, and/or sales, especially in environments that require building trust and guiding individuals through complex decisions.
Strong preference for bilingual English and Spanish applicants
Knowledge / Skills / Abilities
Strong behavioral assessment and crisis intervention skills, including experience with de‑escalation techniques preferred
Knowledge of computer hardware and software
Knowledge of organ and tissue donation preferred
Advanced sensitivity in providing emotional support to grieving families in the hospital setting
Ability to assess family dynamics as the basis for a plan for support
Proved ability to communicate with empathy and advocate effectively for mission‑driven outcomes
Excellent oral and written communication skills
Attentive to detail and ability to maintain accurate records
Able to work well with all levels of personnel in hospital settings, and within institutional guidelines
Willingness to train and assist others
Must be able to work flexible and long hours, providing call coverage on nights, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25 pounds with or without reasonable accommodation
Ability to stoop, squat, or bend frequently
Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards of a clinical setting
Ability to reason logically and make sound decisions, consider alternative and diverse perspectives, and communicate effectively both orally and in writing
DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background. Must be able to pass a comprehensive background check and drug screen.
Location: Salt Lake City, UT | Salary: $64,000.00–$70,000.00
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– Full‑time position at
DonorConnect
DonorConnect is seeking a full‑time Family Support Coordinator. This position will work seven 12‑hour call shifts per pay period, including nights, weekends, and holidays. The Family Support Coordinator will provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating families on the life‑saving gift of donation. The FSC also provides guidance and support to grieving families.
In this role you will assist families in crisis, leveraging strong skills in behavioral assessment, crisis intervention, and emotional support. You will collaborate with team members, physicians, and hospital staff to develop a plan for approaching families about donation and sensitively lead conversation to obtain an accurate medical/social history and authorization for organ, eye, and tissue donation.
Additional responsibilities include supporting hospital staff with questions, promoting DonorConnect, completing case follow‑up tasks, documentation, and time sheets, and maintaining active professional communication with all parties involved. The FSC will also be responsible for completing all on‑call functions and supporting continuous improvement efforts.
At DonorConnect, behavior must be consistent with our I CARE+ values – integrity, collaboration, accountability, respect, and expertise.
Training / Education / Certification
Bachelor’s degree in Behavioral Science or Social Science preferred, and/or an equivalent combination of education and relevant work experience
Medical Terminology or equivalent experience in a medical environment
Completion of the Gift of Life Institute training within 6 months of hire
Grief/bereavement certification, training, and/or education preferred
Minimum Qualifications
Minimum two years of counseling, social work, or bereavement support preferred
Minimum two years of working with families in crisis situations in a hospital setting preferred, especially critical care units
Demonstrated skills in advocacy, communication, and/or sales, especially in environments that require building trust and guiding individuals through complex decisions.
Strong preference for bilingual English and Spanish applicants
Knowledge / Skills / Abilities
Strong behavioral assessment and crisis intervention skills, including experience with de‑escalation techniques preferred
Knowledge of computer hardware and software
Knowledge of organ and tissue donation preferred
Advanced sensitivity in providing emotional support to grieving families in the hospital setting
Ability to assess family dynamics as the basis for a plan for support
Proved ability to communicate with empathy and advocate effectively for mission‑driven outcomes
Excellent oral and written communication skills
Attentive to detail and ability to maintain accurate records
Able to work well with all levels of personnel in hospital settings, and within institutional guidelines
Willingness to train and assist others
Must be able to work flexible and long hours, providing call coverage on nights, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25 pounds with or without reasonable accommodation
Ability to stoop, squat, or bend frequently
Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards of a clinical setting
Ability to reason logically and make sound decisions, consider alternative and diverse perspectives, and communicate effectively both orally and in writing
DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background. Must be able to pass a comprehensive background check and drug screen.
Location: Salt Lake City, UT | Salary: $64,000.00–$70,000.00
#J-18808-Ljbffr