VetJobs
Service Desk Manager
Attention Military Affiliated Job Seekers:
This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
Morgan Stanley is seeking an experienced manager to lead their established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly.
What You’ll Do In The Role
Oversee the Service Desk site, managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training.
Convey vision, goals, and direction for the team.
Define overall strategy and direction.
Lead decisively and empower the team.
Promote innovation and process improvement.
Oversee recruitment processes and manage employee performance.
Anticipate change impact and implement solutions to reduce its effects.
Identify opportunities for efficiency improvement and automation.
Drive Service Desk KPIs and metrics.
Compile and provide reporting to Senior Management.
What You’ll Bring To The Role
Excellent written and oral communication skills.
Experience with Microsoft Office products, Windows 10, and general office computing tools.
6+ years call‑center management experience or equivalent in a technical or customer service field.
Previous Service Desk experience expected.
College degree or equivalent experience.
Excellent problem‑solving skills.
Experience with financial service firms a plus, but not required.
Location:
Columbus, Ohio
Salary:
$142,600.00 – $261,500.00
Employment type:
Full‑time
Job function:
Information Technology
#J-18808-Ljbffr
This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
Morgan Stanley is seeking an experienced manager to lead their established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly.
What You’ll Do In The Role
Oversee the Service Desk site, managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training.
Convey vision, goals, and direction for the team.
Define overall strategy and direction.
Lead decisively and empower the team.
Promote innovation and process improvement.
Oversee recruitment processes and manage employee performance.
Anticipate change impact and implement solutions to reduce its effects.
Identify opportunities for efficiency improvement and automation.
Drive Service Desk KPIs and metrics.
Compile and provide reporting to Senior Management.
What You’ll Bring To The Role
Excellent written and oral communication skills.
Experience with Microsoft Office products, Windows 10, and general office computing tools.
6+ years call‑center management experience or equivalent in a technical or customer service field.
Previous Service Desk experience expected.
College degree or equivalent experience.
Excellent problem‑solving skills.
Experience with financial service firms a plus, but not required.
Location:
Columbus, Ohio
Salary:
$142,600.00 – $261,500.00
Employment type:
Full‑time
Job function:
Information Technology
#J-18808-Ljbffr