Akkodis
This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $20.00/hr - $21.00/hr
Direct message the job poster from Akkodis
Satender,
and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries.
Akkodis
is seeking
Help Desk Support
for a Remote location.
Title Helpdesk Support
Location Remote
Duration 12 months
Pay Rate $20-$21/hr on W2 (rate negotiable based on experience, education, geographic location, and other factors).
Job Description Our client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.
Responsibilities
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the client Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize ServiceNow as the ticketing tool to track and elevate tickets for end users
Assist with onboarding of new Agents by training and allowing others to shadow
Perform other tasks as needed by the Service Desk Managers
Basic Qualifications
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Mac Integration Basics Certificate or 1+ year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
Preferred Qualifications
Associates Degree in Computer Science, Information Systems,and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday). Shift schedules will be set due to the call volume and needs of client.
Equal Opportunity Employer / Veterans / Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Seniority level Associate
Employment type Contract
Job function Customer Service and Information Technology
Industries Banking and Financial Services
Referrals increase your chances of interviewing at Akkodis by 2x
Get notified about new Help Desk Support Specialist jobs in
Richmond, VA .
#J-18808-Ljbffr
Base pay range $20.00/hr - $21.00/hr
Direct message the job poster from Akkodis
Satender,
and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries.
Akkodis
is seeking
Help Desk Support
for a Remote location.
Title Helpdesk Support
Location Remote
Duration 12 months
Pay Rate $20-$21/hr on W2 (rate negotiable based on experience, education, geographic location, and other factors).
Job Description Our client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.
Responsibilities
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the client Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize ServiceNow as the ticketing tool to track and elevate tickets for end users
Assist with onboarding of new Agents by training and allowing others to shadow
Perform other tasks as needed by the Service Desk Managers
Basic Qualifications
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Mac Integration Basics Certificate or 1+ year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
Preferred Qualifications
Associates Degree in Computer Science, Information Systems,and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday). Shift schedules will be set due to the call volume and needs of client.
Equal Opportunity Employer / Veterans / Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Seniority level Associate
Employment type Contract
Job function Customer Service and Information Technology
Industries Banking and Financial Services
Referrals increase your chances of interviewing at Akkodis by 2x
Get notified about new Help Desk Support Specialist jobs in
Richmond, VA .
#J-18808-Ljbffr