Parks Coffee
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Parks Coffee, White Plains, Virginia, United States, 23893
CUSTOMER SERVICE REPRESENTATIVE (CSR) – Prostar Services – White Plains, VA
Prostar Services is growing fast and we're looking for an energetic, detail‑oriented, customer‑focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job – this is a high‑impact, fast‑moving, customer‑experience role inside one of the top service companies in Eastern NC.
What You Get
Competitive hourly pay + performance bonuses
Full‑time, year‑round work
Paid holidays & vacation
Growth path: CSR → Dispatcher → Call‑By‑Call → Office Lead
In‑house training
Supportive, drama‑free team
A company that actually appreciates you
What You'll Do Your job is simple:
Turn inbound calls into booked appointments – fast, friendly, and accurately.
Day‑to‑day Responsibilities
Answer inbound calls with energy & professionalism
Book jobs using our proven call‑flow scripts
Enter customer info accurately into ServiceTitan
Follow up with customers to confirm appointments
Provide 5‑star communication on every interaction
Support techs, dispatch, and the operations team
Keep the schedule tight, full, and organized
Who We're Looking For We want a CSR who brings energy, accuracy, and personality. You will be the first impression of our company – and we treat the role with respect.
Must Be
Friendly & positive
Organized & detail‑oriented
Fast on the computer
Great on the phone
Able to multitask under pressure
Coachable and eager to learn
Team‑first mindset
Reliable and dependable
Experience in HVAC/plumbing/dispatch/call center is a plus, but not required – we will train the right person.
About Prostar Services
A‑Team only
No drama
No laziness
Everyone grows
Everyone wins
We invest heavily in our people because employees are the heart of our company.
#J-18808-Ljbffr
What You Get
Competitive hourly pay + performance bonuses
Full‑time, year‑round work
Paid holidays & vacation
Growth path: CSR → Dispatcher → Call‑By‑Call → Office Lead
In‑house training
Supportive, drama‑free team
A company that actually appreciates you
What You'll Do Your job is simple:
Turn inbound calls into booked appointments – fast, friendly, and accurately.
Day‑to‑day Responsibilities
Answer inbound calls with energy & professionalism
Book jobs using our proven call‑flow scripts
Enter customer info accurately into ServiceTitan
Follow up with customers to confirm appointments
Provide 5‑star communication on every interaction
Support techs, dispatch, and the operations team
Keep the schedule tight, full, and organized
Who We're Looking For We want a CSR who brings energy, accuracy, and personality. You will be the first impression of our company – and we treat the role with respect.
Must Be
Friendly & positive
Organized & detail‑oriented
Fast on the computer
Great on the phone
Able to multitask under pressure
Coachable and eager to learn
Team‑first mindset
Reliable and dependable
Experience in HVAC/plumbing/dispatch/call center is a plus, but not required – we will train the right person.
About Prostar Services
A‑Team only
No drama
No laziness
Everyone grows
Everyone wins
We invest heavily in our people because employees are the heart of our company.
#J-18808-Ljbffr