City of Modesto
Revenue Collections and Compliance Supervisor
City of Modesto, Modesto, California, United States, 95351
Are you a detail-oriented leader with a passion for public service and financial operations? The City of Modesto is seeking a dynamic and experienced Revenue Collections and Compliance Supervisor to oversee critical financial functions that support our community.
Upcoming Salary Increases and Incentives
3% COLA effective July 1, 2026
2.5% Education Incentive - Bachelor's Degree
5% Education Incentive - Master's Degree
Application Process Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is the most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Do not substitute any part of the application with the words "SEE RESUME." Applicants considered to be the most qualified will be invited to continue in the testing process. The Human Resources Department reserves the right to revise the testing process to best meet the needs of the City.
Tentative Testing Schedule
Online Testing: January 13, 2026 through January 19, 2026 at 5 PM
The City of Modesto is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. A City application is required, including Supplemental Questionnaire.
Essential Functions
Recommend and assist in the implementation of goals and objectives; establish schedules and methods related to the Revenue Collections and Compliance division; implement policies and procedures.
Plan, prioritize, assign, supervise and review the work of staff in the Revenue Collections and Compliance Division.
Prepare and coordinate completed staff work in assigned area.
Manage a variety of software systems including conversions in assigned area.
Manage assigned financial software systems for Utility Billing, Business License, Cashiering or Citation Processing, including complex troubleshooting, process improvement; provide oversight with upgrades and patches on all systems and employee training.
Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
Conduct regular internal audits and reviews to ensure accuracy and compliance with fiscal compliance related to fiscal policy/regulations for these divisions and ensure policies are being updated based on rules and regulation changes.
Facilitate all cannabis tax audits annually and transient occupancy tax audits every five years in coordination with the tax and cannabis consultant to evaluate fiscal compliance and monitoring as defined in the City’s Municipal Code and State regulations.
Conduct surprise cash audit evaluations on internal cash handling site to ensure compliance with GAAP and provide recommendations to department management to address any compliance issues, to test the effectiveness of internal controls and procedures audits previously conducted, to evaluate real-time processes, to reveal any weaknesses, gaps, or non-compliance.
Participate in the selection of staff; provide and coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
Lead all interim and year-end audit requests and potential audit findings; on any audit findings provide recommendation to address findings and implement recommendations.
Lead the budget preparation for the four cost centers in the Revenue Collection and Compliance division and calculate the forecasting revenues for this division as part of the budget process.
Participate in intergovernmental meetings for the purpose of developing cooperative methods and practices.
Legislation reviews and impact to Finance including Assembly and State Bills and as impacts are identified define a strategy plan for implementation.
Prepare all Committee and Council agenda packets for fee changes, MMC updates, and contractual agreements and amendments for the Revenue Collection and Compliance Division.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related duties as assigned.
Knowledge, Ability, and Experience Knowledge of:
Principles and practices of customer relations; principles and practices of organization and public administration; principles and practices of supervision, training, and performance evaluations; laws regulating public utilities, collections, cashiering, revenue recovery or business license activities; pertinent Federal, State, and local law, codes and regulations; business correspondence writing, report preparation, and presentation; budget procedures and techniques; modern office procedures, methods and computer equipment including personal computer applications; methods and techniques of effective technical report preparation and presentation.
Ability to:
Analyze problems, identify options, project consequences of proposed actions, and recommend changes in policies and procedures; interpret and apply complex rules, regulations, and policies; prepare and analyze technical and administrative reports, statements, and correspondence; work with and control sensitive, confidential information; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Four years of increasingly responsible financial experience with emphasis in professional utility, collections, cashiering, or business license work; including two years of supervisory or lead responsibility. Experience working in a public or utility agency is highly desirable.
Equivalent to a bachelor’s degree from an accredited college in business administration, accounting, or a related field.
Possession of, or ability to obtain, an appropriate and valid California driver's license.
Mobility, Lifting, Vision, Dexterity, Hearing/Talking, Emotional/Psychological, Environmental Frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. Frequent up to 10 pounds; occasionally up to 25 pounds. Constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Frequent hearing and talking, in person and on the phone. Frequent decision making and concentration; frequent public and/or coworker contact; occasional working alone. Frequent exposure to noise.
Working Conditions Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Positions may require occasional overtime or weekend work and travel is rare.
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Upcoming Salary Increases and Incentives
3% COLA effective July 1, 2026
2.5% Education Incentive - Bachelor's Degree
5% Education Incentive - Master's Degree
Application Process Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is the most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Do not substitute any part of the application with the words "SEE RESUME." Applicants considered to be the most qualified will be invited to continue in the testing process. The Human Resources Department reserves the right to revise the testing process to best meet the needs of the City.
Tentative Testing Schedule
Online Testing: January 13, 2026 through January 19, 2026 at 5 PM
The City of Modesto is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. A City application is required, including Supplemental Questionnaire.
Essential Functions
Recommend and assist in the implementation of goals and objectives; establish schedules and methods related to the Revenue Collections and Compliance division; implement policies and procedures.
Plan, prioritize, assign, supervise and review the work of staff in the Revenue Collections and Compliance Division.
Prepare and coordinate completed staff work in assigned area.
Manage a variety of software systems including conversions in assigned area.
Manage assigned financial software systems for Utility Billing, Business License, Cashiering or Citation Processing, including complex troubleshooting, process improvement; provide oversight with upgrades and patches on all systems and employee training.
Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
Conduct regular internal audits and reviews to ensure accuracy and compliance with fiscal compliance related to fiscal policy/regulations for these divisions and ensure policies are being updated based on rules and regulation changes.
Facilitate all cannabis tax audits annually and transient occupancy tax audits every five years in coordination with the tax and cannabis consultant to evaluate fiscal compliance and monitoring as defined in the City’s Municipal Code and State regulations.
Conduct surprise cash audit evaluations on internal cash handling site to ensure compliance with GAAP and provide recommendations to department management to address any compliance issues, to test the effectiveness of internal controls and procedures audits previously conducted, to evaluate real-time processes, to reveal any weaknesses, gaps, or non-compliance.
Participate in the selection of staff; provide and coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
Lead all interim and year-end audit requests and potential audit findings; on any audit findings provide recommendation to address findings and implement recommendations.
Lead the budget preparation for the four cost centers in the Revenue Collection and Compliance division and calculate the forecasting revenues for this division as part of the budget process.
Participate in intergovernmental meetings for the purpose of developing cooperative methods and practices.
Legislation reviews and impact to Finance including Assembly and State Bills and as impacts are identified define a strategy plan for implementation.
Prepare all Committee and Council agenda packets for fee changes, MMC updates, and contractual agreements and amendments for the Revenue Collection and Compliance Division.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related duties as assigned.
Knowledge, Ability, and Experience Knowledge of:
Principles and practices of customer relations; principles and practices of organization and public administration; principles and practices of supervision, training, and performance evaluations; laws regulating public utilities, collections, cashiering, revenue recovery or business license activities; pertinent Federal, State, and local law, codes and regulations; business correspondence writing, report preparation, and presentation; budget procedures and techniques; modern office procedures, methods and computer equipment including personal computer applications; methods and techniques of effective technical report preparation and presentation.
Ability to:
Analyze problems, identify options, project consequences of proposed actions, and recommend changes in policies and procedures; interpret and apply complex rules, regulations, and policies; prepare and analyze technical and administrative reports, statements, and correspondence; work with and control sensitive, confidential information; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines
Four years of increasingly responsible financial experience with emphasis in professional utility, collections, cashiering, or business license work; including two years of supervisory or lead responsibility. Experience working in a public or utility agency is highly desirable.
Equivalent to a bachelor’s degree from an accredited college in business administration, accounting, or a related field.
Possession of, or ability to obtain, an appropriate and valid California driver's license.
Mobility, Lifting, Vision, Dexterity, Hearing/Talking, Emotional/Psychological, Environmental Frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. Frequent up to 10 pounds; occasionally up to 25 pounds. Constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Frequent hearing and talking, in person and on the phone. Frequent decision making and concentration; frequent public and/or coworker contact; occasional working alone. Frequent exposure to noise.
Working Conditions Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Positions may require occasional overtime or weekend work and travel is rare.
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