Tru by Hilton
Front Desk Supervisor
– Tru by Hilton
Location:
2520 Veterans Memorial Drive, Cape Girardeau, MO
Shift Time:
3pm - 11pm
Starting Pay:
$18.50 per hour
Responsibilities
Ensure the complete and constant satisfaction of all hotel guests
Resolve guest complaints
Confirm that all aspects of a guest's interaction with the facility concerning the front office operations are complete and accurate
Ensure implementation of programs meet or exceed the goals of the team
Spearhead and direct service culture action plans
Responsible for interviewing, hiring, counseling and evaluating all front office and reservations staff
Train, evaluate and schedule Guest Service Representatives
Implement new programs and policies
Maintain and ensure compliance with all brand and company standards
Supervise reservations, group information and functions
Assist in the budgeting process
Participate in daily and weekly revenue meetings
Ensure GSR behavior abides by employee handbook
Assist in scheduling and facilitating classes for new hotel hires
Responsible for training and supervising
Hold meetings for front desk team members on selling, rate management, customer service, etc.
Skills
Exceptional people/interactive skills
Leadership/Supervisory abilities
Strong communication skills and processes
Capability of utilizing operating systems and computers
Possess high level of energy, creativity and enthusiasm
Excellent oral and written skills and communications
Education / Experience
High school diploma or equivalent
Minimum of 3 years of guest service experience
Minimum of 2 years of management experience
Competent knowledge of all functions of the job with or without reasonable accommodations
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industry
Hospitality
#J-18808-Ljbffr
– Tru by Hilton
Location:
2520 Veterans Memorial Drive, Cape Girardeau, MO
Shift Time:
3pm - 11pm
Starting Pay:
$18.50 per hour
Responsibilities
Ensure the complete and constant satisfaction of all hotel guests
Resolve guest complaints
Confirm that all aspects of a guest's interaction with the facility concerning the front office operations are complete and accurate
Ensure implementation of programs meet or exceed the goals of the team
Spearhead and direct service culture action plans
Responsible for interviewing, hiring, counseling and evaluating all front office and reservations staff
Train, evaluate and schedule Guest Service Representatives
Implement new programs and policies
Maintain and ensure compliance with all brand and company standards
Supervise reservations, group information and functions
Assist in the budgeting process
Participate in daily and weekly revenue meetings
Ensure GSR behavior abides by employee handbook
Assist in scheduling and facilitating classes for new hotel hires
Responsible for training and supervising
Hold meetings for front desk team members on selling, rate management, customer service, etc.
Skills
Exceptional people/interactive skills
Leadership/Supervisory abilities
Strong communication skills and processes
Capability of utilizing operating systems and computers
Possess high level of energy, creativity and enthusiasm
Excellent oral and written skills and communications
Education / Experience
High school diploma or equivalent
Minimum of 3 years of guest service experience
Minimum of 2 years of management experience
Competent knowledge of all functions of the job with or without reasonable accommodations
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industry
Hospitality
#J-18808-Ljbffr