The Blackburn Inn and Conference Center
Front Desk Supervisor
The Blackburn Inn and Conference Center, Danville, Virginia, United States, 24540
Evening Front Desk Supervisor
Danville Hotel Collection (Bee Hotel · Holbrook Hotel · Laurel Hotel) – Location: One of the above hotels in Danville, VA – Reports to: Guest Services Manager – Status: Full-Time
Position Summary The Evening Front Desk Supervisor supports the daily operation of the front desk and guest-facing functions at one hotel within the Danville Hotel Collection. This role helps ensure excellent guest experiences, smooth daily operations, and consistent service standards while providing hands‑on leadership to front desk team members.
The Front Desk Supervisor serves as a working leader on shift—covering front desk shifts, primarily in the 3pm-11pm role, while supporting the team, assisting with problem‑solving, training, and guest recovery, and helping uphold brand standards and operational expectations. This role is ideal for a hospitality professional interested in remaining closely involved in day‑to‑day operations.
Key Responsibilities Guest Experience & Service Standards
Model exceptional guest service and professionalism at all times
Ensure consistent delivery of hotel standards and service expectations
Assist with handling guest concerns, service recovery, and escalations as needed
Support leadership in monitoring guest feedback and identifying improvement opportunities
Help ensure VIPs, repeat guests, and special reservations are properly noted and executed
Participate in property walks and room inspections as assigned, communicating issues to leadership and appropriate departments
Front Desk Operations
Supervise daily front desk operations including arrivals, departures, billing, and guest requests
Ensure accuracy in reservations, room assignments, rate codes, and payment methods
Assist with maintaining proper handling of deposits, refunds, and folios
Support audit readiness and communication with night audit as needed
Ensure compliance with SOPs, brand standards, and internal controls
Cover desk shifts during the 3pm-11pm timeframe and other shifts if needed
Complete monthly inventory and create online order sheet
Team Leadership & Scheduling Support
Provide day‑to‑day supervision and support for front desk team members
Assist with onboarding and training new hires
Help reinforce schedules and ensure proper shift coverage
Monitor attendance, punctuality, and professionalism; elevate concerns to management
Provide coaching, feedback, and on‑the‑spot guidance to support performance
Support a positive, accountable, guest‑focused team culture
Assist with cross‑training efforts across departments or properties as assigned
Training & Development
Support onboarding and ongoing training for guest services staff
Assist in maintaining training materials, SOPs, and reference guides
Reinforce training on:
PMS and related systems
Reservation and billing procedures
Rate plans and packages
Guest communication standards
Service recovery and escalation steps
Safety, security, and emergency procedures
Help identify high‑potential team members and relay development opportunities to leadership
Systems & PMS Support
Support accurate daily use of the PMS and related systems
Assist with:
Maintaining guest profiles and reservation accuracy
Verifying rate and room setup as directed
User access requests or changes (as approved by leadership)
Help ensure team compliance with system workflows and documentation
Assist in troubleshooting basic system issues and escalating when needed
Communication & Collaboration
Act as a key communication link between front desk, housekeeping, maintenance, and leadership
Share daily updates related to staffing, guest issues, and priorities
Support coordination with Sales and Revenue teams for group blocks and special reservations
Assist with on‑property events, VIP arrivals, and activations
Maintain clear, professional internal communication standards
Qualifications
Minimum 1 year of hotel front desk or supervisory experience required
Prior experience leading shifts or mentoring team members preferred
Working knowledge of hotel PMS systems
Strong communication, organization, and problem‑solving skills
High attention to detail and reliability
Ability to lead with professionalism, empathy, and accountability
Flexible availability including weekends, holidays, and varied shifts
Comfortable working in a fast‑paced, service‑focused environment
Source: Retro Hospitality
#J-18808-Ljbffr
Danville Hotel Collection (Bee Hotel · Holbrook Hotel · Laurel Hotel) – Location: One of the above hotels in Danville, VA – Reports to: Guest Services Manager – Status: Full-Time
Position Summary The Evening Front Desk Supervisor supports the daily operation of the front desk and guest-facing functions at one hotel within the Danville Hotel Collection. This role helps ensure excellent guest experiences, smooth daily operations, and consistent service standards while providing hands‑on leadership to front desk team members.
The Front Desk Supervisor serves as a working leader on shift—covering front desk shifts, primarily in the 3pm-11pm role, while supporting the team, assisting with problem‑solving, training, and guest recovery, and helping uphold brand standards and operational expectations. This role is ideal for a hospitality professional interested in remaining closely involved in day‑to‑day operations.
Key Responsibilities Guest Experience & Service Standards
Model exceptional guest service and professionalism at all times
Ensure consistent delivery of hotel standards and service expectations
Assist with handling guest concerns, service recovery, and escalations as needed
Support leadership in monitoring guest feedback and identifying improvement opportunities
Help ensure VIPs, repeat guests, and special reservations are properly noted and executed
Participate in property walks and room inspections as assigned, communicating issues to leadership and appropriate departments
Front Desk Operations
Supervise daily front desk operations including arrivals, departures, billing, and guest requests
Ensure accuracy in reservations, room assignments, rate codes, and payment methods
Assist with maintaining proper handling of deposits, refunds, and folios
Support audit readiness and communication with night audit as needed
Ensure compliance with SOPs, brand standards, and internal controls
Cover desk shifts during the 3pm-11pm timeframe and other shifts if needed
Complete monthly inventory and create online order sheet
Team Leadership & Scheduling Support
Provide day‑to‑day supervision and support for front desk team members
Assist with onboarding and training new hires
Help reinforce schedules and ensure proper shift coverage
Monitor attendance, punctuality, and professionalism; elevate concerns to management
Provide coaching, feedback, and on‑the‑spot guidance to support performance
Support a positive, accountable, guest‑focused team culture
Assist with cross‑training efforts across departments or properties as assigned
Training & Development
Support onboarding and ongoing training for guest services staff
Assist in maintaining training materials, SOPs, and reference guides
Reinforce training on:
PMS and related systems
Reservation and billing procedures
Rate plans and packages
Guest communication standards
Service recovery and escalation steps
Safety, security, and emergency procedures
Help identify high‑potential team members and relay development opportunities to leadership
Systems & PMS Support
Support accurate daily use of the PMS and related systems
Assist with:
Maintaining guest profiles and reservation accuracy
Verifying rate and room setup as directed
User access requests or changes (as approved by leadership)
Help ensure team compliance with system workflows and documentation
Assist in troubleshooting basic system issues and escalating when needed
Communication & Collaboration
Act as a key communication link between front desk, housekeeping, maintenance, and leadership
Share daily updates related to staffing, guest issues, and priorities
Support coordination with Sales and Revenue teams for group blocks and special reservations
Assist with on‑property events, VIP arrivals, and activations
Maintain clear, professional internal communication standards
Qualifications
Minimum 1 year of hotel front desk or supervisory experience required
Prior experience leading shifts or mentoring team members preferred
Working knowledge of hotel PMS systems
Strong communication, organization, and problem‑solving skills
High attention to detail and reliability
Ability to lead with professionalism, empathy, and accountability
Flexible availability including weekends, holidays, and varied shifts
Comfortable working in a fast‑paced, service‑focused environment
Source: Retro Hospitality
#J-18808-Ljbffr