Vcheck
Operations Manager
About Vcheck We started in 2012 when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice: slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.
Where We Are Today
Based in New York City with global operations spanning the US, Romania, India, and soon to be London
25,000+ investigations annually across six continents
Five consecutive appearances on the Inc. 5000 list of fastest-growing companies
Backed by Sunstone Partners, a leading private equity firm supporting our next phase of growth
Trusted by top‑tier financial institutions, private equity firms, and Fortune 500 companies
About The Job At Vcheck, our mission is to help businesses make better decisions about the people and companies they work with. We believe that due diligence should be thorough, transparent, and human‑driven. We empower organizations to understand risk deeply and act decisively, combining investigative expertise with cutting‑edge technology to deliver intelligence that matters.
We’re seeking an Operations Manager to serve as the operational backbone of our growing organization. In this role, you’ll ensure seamless day‑to‑day execution while building the systems, processes, and infrastructure needed to scale. You’ll work cross‑functionally with our Investigations, Customer Success, Sales, and Technology teams to optimize workflows, maintain compliance, and drive continuous improvement across all operational functions.
Operational Strategy & Process Excellence
Partner with the SVP of Operations and Department Heads to implement operational improvements and scale systems across the organization
Build and maintain real‑time capacity monitoring systems to ensure accurate resource allocation and prevent bottlenecks before they impact delivery timelines
Design and implement KPI dashboards providing visibility into team capacity, SLA performance, quality metrics, and cost analysis
Identify operational inefficiencies and implement process enhancements that support scalability
Lead automation initiatives and SOP development to reduce manual touchpoints and improve consistency
Establish and maintain centralized documentation systems with version control and accessibility standards
Workflow & Systems Management
Manage and monitor project workflows in Jira, ensuring timely status updates and accurate completion tracking
Maintain data accuracy and synchronization between Jira, Salesforce, and other operational systems
Manage operations provisioning and deprovisioning for all information services and platforms
Implement secure systems for password management and access control, ensuring proper offboarding protocols when team members depart
Vendor & Compliance Management
Manage full vendor lifecycle: onboarding, contract tracking, renewals, and annual rescreens
Coordinate with international contractors and vendors across multiple time zones to ensure capacity coverage
Own PI licensing compliance across multiple states (NY, CT, CA) with plans to expand to additional jurisdictions
Manage bi‑annual employee background rescreens including authorization forms and report distribution
Respond to client due diligence questionnaires related to security & compliance
Participate in audits and quality assurance reviews to ensure adherence to company policies and industry regulations
Cross‑Functional Coordination
Establish and maintain cross‑functional communication protocols between Sales, CS, and Investigations teams
Coordinate client RFPs received from the sales team, facilitating internal department collaboration to win business
Support client intake processes including RFP/RFI coordination and screening program setup
Serve as an operational point of contact for TAT and capacity questions, ensuring consistent communication standards
How To Be Successful In This Role We’re looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don’t meet every requirement listed.
Experience And Expertise
Bachelor’s degree in Business, Operations Management, or related field
3‑5 years of experience in operations, preferably in financial services, financial technology, GRC, or professional services
Strong proficiency in operational tools including Jira and Salesforce
Demonstrated ability to build dashboards and reporting systems that provide real‑time operational visibility
Experience with vendor management, workflow optimization, and project management
Lean Six Sigma certification (Green Belt or higher), PMP, or other operational excellence certifications preferred
Technical And Analytical Skills
Strong analytical skills with the ability to identify patterns, bottlenecks, and opportunities for improvement
Experience building automation workflows or working with operations/process automation tools
Comfortable with data analysis and using metrics to drive decisions
Leadership and Collaboration
Excellent communication and stakeholder management abilities across all levels of the organization
Proactive problem‑solver who anticipates issues rather than reacting to them
Comfort with ambiguity and ability to create structure in fast‑moving environments
Previous experience managing international vendor relationships and navigating cross‑border operational complexity preferred
Physical Requirements
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
What You Can Expect As a Vchecker
Competitive compensation package, including performance bonus opportunity
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
401(k) with 4% company match
Flexible vacation policy, encouraging you to take the time you need
Annual wellness allowance to support your health and well‑being
Quarterly team events to keep us connected in a hybrid environment
Professional development budget
Hybrid work environment with NYC office access
A fun and collaborative work environment with a team of dedicated colleagues
Vcheck uses AI‑powered note‑taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.
Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.
Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.
The Pay Range For This Role Is 90,000 - 105,000 USD per year (New York, NY)
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
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About Vcheck We started in 2012 when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice: slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.
Where We Are Today
Based in New York City with global operations spanning the US, Romania, India, and soon to be London
25,000+ investigations annually across six continents
Five consecutive appearances on the Inc. 5000 list of fastest-growing companies
Backed by Sunstone Partners, a leading private equity firm supporting our next phase of growth
Trusted by top‑tier financial institutions, private equity firms, and Fortune 500 companies
About The Job At Vcheck, our mission is to help businesses make better decisions about the people and companies they work with. We believe that due diligence should be thorough, transparent, and human‑driven. We empower organizations to understand risk deeply and act decisively, combining investigative expertise with cutting‑edge technology to deliver intelligence that matters.
We’re seeking an Operations Manager to serve as the operational backbone of our growing organization. In this role, you’ll ensure seamless day‑to‑day execution while building the systems, processes, and infrastructure needed to scale. You’ll work cross‑functionally with our Investigations, Customer Success, Sales, and Technology teams to optimize workflows, maintain compliance, and drive continuous improvement across all operational functions.
Operational Strategy & Process Excellence
Partner with the SVP of Operations and Department Heads to implement operational improvements and scale systems across the organization
Build and maintain real‑time capacity monitoring systems to ensure accurate resource allocation and prevent bottlenecks before they impact delivery timelines
Design and implement KPI dashboards providing visibility into team capacity, SLA performance, quality metrics, and cost analysis
Identify operational inefficiencies and implement process enhancements that support scalability
Lead automation initiatives and SOP development to reduce manual touchpoints and improve consistency
Establish and maintain centralized documentation systems with version control and accessibility standards
Workflow & Systems Management
Manage and monitor project workflows in Jira, ensuring timely status updates and accurate completion tracking
Maintain data accuracy and synchronization between Jira, Salesforce, and other operational systems
Manage operations provisioning and deprovisioning for all information services and platforms
Implement secure systems for password management and access control, ensuring proper offboarding protocols when team members depart
Vendor & Compliance Management
Manage full vendor lifecycle: onboarding, contract tracking, renewals, and annual rescreens
Coordinate with international contractors and vendors across multiple time zones to ensure capacity coverage
Own PI licensing compliance across multiple states (NY, CT, CA) with plans to expand to additional jurisdictions
Manage bi‑annual employee background rescreens including authorization forms and report distribution
Respond to client due diligence questionnaires related to security & compliance
Participate in audits and quality assurance reviews to ensure adherence to company policies and industry regulations
Cross‑Functional Coordination
Establish and maintain cross‑functional communication protocols between Sales, CS, and Investigations teams
Coordinate client RFPs received from the sales team, facilitating internal department collaboration to win business
Support client intake processes including RFP/RFI coordination and screening program setup
Serve as an operational point of contact for TAT and capacity questions, ensuring consistent communication standards
How To Be Successful In This Role We’re looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don’t meet every requirement listed.
Experience And Expertise
Bachelor’s degree in Business, Operations Management, or related field
3‑5 years of experience in operations, preferably in financial services, financial technology, GRC, or professional services
Strong proficiency in operational tools including Jira and Salesforce
Demonstrated ability to build dashboards and reporting systems that provide real‑time operational visibility
Experience with vendor management, workflow optimization, and project management
Lean Six Sigma certification (Green Belt or higher), PMP, or other operational excellence certifications preferred
Technical And Analytical Skills
Strong analytical skills with the ability to identify patterns, bottlenecks, and opportunities for improvement
Experience building automation workflows or working with operations/process automation tools
Comfortable with data analysis and using metrics to drive decisions
Leadership and Collaboration
Excellent communication and stakeholder management abilities across all levels of the organization
Proactive problem‑solver who anticipates issues rather than reacting to them
Comfort with ambiguity and ability to create structure in fast‑moving environments
Previous experience managing international vendor relationships and navigating cross‑border operational complexity preferred
Physical Requirements
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
What You Can Expect As a Vchecker
Competitive compensation package, including performance bonus opportunity
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
401(k) with 4% company match
Flexible vacation policy, encouraging you to take the time you need
Annual wellness allowance to support your health and well‑being
Quarterly team events to keep us connected in a hybrid environment
Professional development budget
Hybrid work environment with NYC office access
A fun and collaborative work environment with a team of dedicated colleagues
Vcheck uses AI‑powered note‑taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.
Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.
Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.
The Pay Range For This Role Is 90,000 - 105,000 USD per year (New York, NY)
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
#J-18808-Ljbffr