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RL People

Program Manager - Repair

RL People, Indiana, Pennsylvania, us, 15705

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1 day ago Be among the first 25 applicants

This range is provided by RL People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $80,000.00/yr - $90,000.00/yr

Global Recruitment | Reverse Logistics | Aftermarket | Circularity Program Manager | Consumer Electronics Returns

Full-Time | Operations | Bloomington, IN

Are you an experienced operations leader with a passion for managing complex supply chain and returns programs in consumer electronics? We are seeking a

Program Manager

to oversee our consumer electronics returns program, ensuring efficiency, quality, and compliance across inspection, testing, refurbishment, and documentation processes.

What You’ll Do

Lead the

full lifecycle of the consumer electronics returns program , from receipt through testing, cosmetic refurbishment, and outbound processing.

Oversee

warehouse and logistics operations , ensuring accurate inventory management, documentation, and operational compliance.

Serve as the

primary liaison with retailers and internal stakeholders , providing program updates, resolving escalations, and ensuring smooth credit application processing.

Monitor and analyze

key performance indicators (KPIs)

to identify opportunities for process improvement and drive operational excellence.

Collaborate with cross‑functional teams to enhance workflows, improve efficiency, and maintain the highest standards in returns management.

Who You Are

Experienced operations or program management professional with

7+ years in consumer electronics, supply chain, logistics, or warehouse operations .

Strong expertise in

returns programs, inspection/testing, and refurbishment workflows .

Proficient with

WMS/ERP systems

and knowledgeable in quality and returns documentation processes.

Proven ability to

lead cross‑functional teams

and manage programs involving retailer relationships.

Excellent

communication, organizational, and problem‑solving skills , with a hands‑on approach to operational leadership.

Preferred: Bachelor’s degree in Supply Chain, Operations, Business, or Engineering; certifications such as

PMP or Lean Six Sigma ; prior experience with retailer‑driven returns programs.

Why This Role Is Exciting

Lead a

high‑impact global returns program

in a fast‑growing, innovative company in the circular tech market.

Work in a

dynamic, collaborative environment

with talented professionals and sophisticated operational platforms.

Drive operational improvements and

make a tangible impact

on efficiency, customer satisfaction, and program success.

Opportunity to shape processes and

take ownership of a strategic, high‑visibility program .

Be part of a

disruptive and rapidly growing company

with global reach and a commitment to innovation.

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