Legends Global
Guest Experience Coordinator
Legends Global
As an on‑call Guest Experience Coordinator, you play a vital role in supporting the success of events by ensuring a safe, welcoming, and memorable experience for all guests. This flexible position is ideal for individuals passionate about hospitality and available to work irregular hours including evenings, weekends, and holidays. You will assist with event operations, guest interactions and logistical support as needed.
Responsibilities
Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.
Serve as a primary point of contact for guests during events, providing courteous and professional assistance.
Support crowd management and guest flow during high‑traffic times.
Assist with ADA accommodations and Sunflower Room services.
Respond promptly to guest inquiries and resolve concerns with professionalism.
Communicate effectively with guests and team members via phone, email, and in‑person.
Maintain readiness to be called in for support during peak event times.
Perform other duties as assigned to ensure smooth event execution.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High School Diploma or GED.
Or equivalent combination of education and experience.
A minimum of 1–3 years of related work experience.
Prior experience working in a fast‑paced environment, demonstrating the ability to work under pressure, multi‑task, recognize problems and find solutions.
Similar experience in convention centers, hotels and F &B facilities is a plus.
Skills and Abilities
Strong verbal and written communication skills.
Excellent organization, customer service and interpersonal skills.
Ability to exercise good judgment, initiative and professionalism.
Collaborative mindset and willingness to learn and take direction.
Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.
Computer Skills
Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
Comfortable using standard office and communication equipment.
Working Conditions Location: On Site, Broward Convention Center.
Physical Demands
Ability to work extended or irregular hours, including nights, weekends and holidays as needed.
Ability to stand and walk for long periods and lift or move items up to 10 lbs.
Comfort working in environments with moderate noise levels.
Regular use of hands and eyes for repetitive tasks and communication devices.
Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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As an on‑call Guest Experience Coordinator, you play a vital role in supporting the success of events by ensuring a safe, welcoming, and memorable experience for all guests. This flexible position is ideal for individuals passionate about hospitality and available to work irregular hours including evenings, weekends, and holidays. You will assist with event operations, guest interactions and logistical support as needed.
Responsibilities
Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.
Serve as a primary point of contact for guests during events, providing courteous and professional assistance.
Support crowd management and guest flow during high‑traffic times.
Assist with ADA accommodations and Sunflower Room services.
Respond promptly to guest inquiries and resolve concerns with professionalism.
Communicate effectively with guests and team members via phone, email, and in‑person.
Maintain readiness to be called in for support during peak event times.
Perform other duties as assigned to ensure smooth event execution.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High School Diploma or GED.
Or equivalent combination of education and experience.
A minimum of 1–3 years of related work experience.
Prior experience working in a fast‑paced environment, demonstrating the ability to work under pressure, multi‑task, recognize problems and find solutions.
Similar experience in convention centers, hotels and F &B facilities is a plus.
Skills and Abilities
Strong verbal and written communication skills.
Excellent organization, customer service and interpersonal skills.
Ability to exercise good judgment, initiative and professionalism.
Collaborative mindset and willingness to learn and take direction.
Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.
Computer Skills
Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
Comfortable using standard office and communication equipment.
Working Conditions Location: On Site, Broward Convention Center.
Physical Demands
Ability to work extended or irregular hours, including nights, weekends and holidays as needed.
Ability to stand and walk for long periods and lift or move items up to 10 lbs.
Comfort working in environments with moderate noise levels.
Regular use of hands and eyes for repetitive tasks and communication devices.
Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
#J-18808-Ljbffr