Baseline Fitness
Customer Service Representative Evenings and Weekends
Baseline Fitness, Denver, Colorado, United States, 80285
Customer Service Representative Evenings and Weekends
Join to apply for the
Customer Service Representative Evenings and Weekends
role at
Baseline Fitness Benefits Employee discounts Free uniforms Training & development
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: answer phone calls politely, take info calls and tours, assist in member check?ins, sign?ups, cancellations, BCM amenity usage, and update member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listen to customers, empathize, and work together to solve the problem. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic Strong customer service skills Basic computer proficiency
Physical Demands
Standing and walking at least 75 % of the shift Talking in person or on the phone at least 75 % of the shift Must be able to lift up to 50 lbs. less than 30 % of the time
Benefits
Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance
Pet Insurance HSA Advancement Opportunities
Compensation: $14.85 per hour JOIN THE CLUB
Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go?getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr
Join to apply for the
Customer Service Representative Evenings and Weekends
role at
Baseline Fitness Benefits Employee discounts Free uniforms Training & development
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: answer phone calls politely, take info calls and tours, assist in member check?ins, sign?ups, cancellations, BCM amenity usage, and update member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listen to customers, empathize, and work together to solve the problem. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic Strong customer service skills Basic computer proficiency
Physical Demands
Standing and walking at least 75 % of the shift Talking in person or on the phone at least 75 % of the shift Must be able to lift up to 50 lbs. less than 30 % of the time
Benefits
Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance
Pet Insurance HSA Advancement Opportunities
Compensation: $14.85 per hour JOIN THE CLUB
Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go?getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr