DaBella
This is an ON-SITE position in Austin, Texas
Do you have a keen eye for detail? Driven by producing consistently excellent results? DaBella Exteriors is seeking to add a Marketing Quality Assurance Specialist to play a vital part in upholding a high standard of communication quality across our organization. This role offers the opportunity to collaborate with diverse teams, analyze performance data, and support ongoing efforts to drive process enhancements.
DaBella is one of the top industry leaders in home improvement, growing at an unmatched rate across the US. As we continue to expand our territory, we must add more professionals with results-driven mindsets and a passion for improvement to our Marketing QA team! Be part of a team that is committed to quality, cohesion, and innovation.
Schedule:
8-4:30 Monday through Friday or 8-4:30 Tuesday - Saturday
Compensation:
$19.00 - $20.00
Position Overview The Marketing Quality Assurance Specialist will play a key role in ensuring compliance with quality communications standards. This position will support continuous improvement efforts by conducting thorough audits, maintaining documentation, and evaluating specific platforms for calls.
Key Responsibilities
Meet daily call evaluation targets to uphold quality and performance standards
Attend daily team meetings and training sessions to stay updated on organizational standards, ethics, and strategies
Collaborate and work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams.
Maintain clear and effective communications within the team and across departments to ensure alignment on needs and goals
Identify challenges during evaluations and implement solutions to maintain productivity and drive results
Organize and manage resources, schedules, and data to optimize efficiency and workflow
Conduct detailed audits of calls and texts to ensure compliance and accuracy
Assist with resolving sales result corrections, bonus adjustments, and retrieving specific call records
Qualifications
Minimum 1 year of experience in a call center environment
Highly effective organizational skills to manage audits, maintain documentation, and ensure compliance with standards
Proficient in analyzing metrics and data to enhance performance and improve processes
Natural problem-solver with a proactive approach to overcoming challenges and driving results
Exceptional communicator, skilled in delivering clear and detailed responses across teams and departments
Dedicated to upholding organizational policies, best practices, and quality standards
Availability to work during afternoon and evening hours
Benefits Employees and their families are eligible to enroll in:
Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
Additional Perks
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
Each DaBella Employee Receives
80 hours of Paid Time Off annually with incremental increases
#J-18808-Ljbffr
Do you have a keen eye for detail? Driven by producing consistently excellent results? DaBella Exteriors is seeking to add a Marketing Quality Assurance Specialist to play a vital part in upholding a high standard of communication quality across our organization. This role offers the opportunity to collaborate with diverse teams, analyze performance data, and support ongoing efforts to drive process enhancements.
DaBella is one of the top industry leaders in home improvement, growing at an unmatched rate across the US. As we continue to expand our territory, we must add more professionals with results-driven mindsets and a passion for improvement to our Marketing QA team! Be part of a team that is committed to quality, cohesion, and innovation.
Schedule:
8-4:30 Monday through Friday or 8-4:30 Tuesday - Saturday
Compensation:
$19.00 - $20.00
Position Overview The Marketing Quality Assurance Specialist will play a key role in ensuring compliance with quality communications standards. This position will support continuous improvement efforts by conducting thorough audits, maintaining documentation, and evaluating specific platforms for calls.
Key Responsibilities
Meet daily call evaluation targets to uphold quality and performance standards
Attend daily team meetings and training sessions to stay updated on organizational standards, ethics, and strategies
Collaborate and work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams.
Maintain clear and effective communications within the team and across departments to ensure alignment on needs and goals
Identify challenges during evaluations and implement solutions to maintain productivity and drive results
Organize and manage resources, schedules, and data to optimize efficiency and workflow
Conduct detailed audits of calls and texts to ensure compliance and accuracy
Assist with resolving sales result corrections, bonus adjustments, and retrieving specific call records
Qualifications
Minimum 1 year of experience in a call center environment
Highly effective organizational skills to manage audits, maintain documentation, and ensure compliance with standards
Proficient in analyzing metrics and data to enhance performance and improve processes
Natural problem-solver with a proactive approach to overcoming challenges and driving results
Exceptional communicator, skilled in delivering clear and detailed responses across teams and departments
Dedicated to upholding organizational policies, best practices, and quality standards
Availability to work during afternoon and evening hours
Benefits Employees and their families are eligible to enroll in:
Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
Additional Perks
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
Each DaBella Employee Receives
80 hours of Paid Time Off annually with incremental increases
#J-18808-Ljbffr