ASM Research, An Accenture Federal Services Company
Performance Manager
ASM Research, An Accenture Federal Services Company, Columbia, South Carolina, us, 29228
Key Responsibilities
Monitor and analyze IT system and service performance metrics using tools such as Splunk and SolarWinds
Identify performance trends, bottlenecks, and opportunities for optimization across multiple systems
Conduct root cause analysis on performance issues and develop evidence-based improvement strategies
Collaborate with IT operations and security teams to ensure performance standards align with program objectives
Develop and maintain performance dashboards and reporting capabilities for leadership and stakeholders
Recommend and implement system improvements to enhance reliability, availability, and user experience
Track and report on Key Performance Indicators (KPIs) and Service Level Indicators (SLIs) to management
Support capacity planning and resource allocation decisions based on performance data analysis
Required Qualifications
Bachelor's degree in IT, Computer Science, Data Analytics, or related field (or equivalent work experience)
8+ years of experience in IT systems performance management, performance engineering, or related role
Deep knowledge of performance analysis principles and methodologies
Proven expertise with performance monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
Strong analytical and problem-solving skills with ability to translate technical findings into business impact
Excellent communication and presentation skills for diverse audiences (technical and non-technical)
Demonstrated ability to manage multiple projects and priorities effectively
Experience developing performance improvement strategies and managing continuous improvement initiatives
Preferred Qualifications
Certified Performance Analyst (CPA) or ITIL Foundation certification
Experience with CASTLE-NET IT environment or similar federal IT infrastructure
Knowledge of cloud-based performance management and monitoring
Experience with enterprise IT system optimization and capacity planning
Familiarity with data analytics tools and techniques (Python, R, or SQL)
Background in federal contracting or government IT operations
Required Skills
Performance Analysis & Optimization
SolarWinds & Splunk
Root Cause Analysis
Performance Metrics & Dashboard Development
Data-Driven Decision Making
Preferred Skills
Advanced Analytics
Capacity Planning
Federal IT Environment Knowledge
ITIL Framework
Cloud Performance Management
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$94,100 - $111,300
#J-18808-Ljbffr
Monitor and analyze IT system and service performance metrics using tools such as Splunk and SolarWinds
Identify performance trends, bottlenecks, and opportunities for optimization across multiple systems
Conduct root cause analysis on performance issues and develop evidence-based improvement strategies
Collaborate with IT operations and security teams to ensure performance standards align with program objectives
Develop and maintain performance dashboards and reporting capabilities for leadership and stakeholders
Recommend and implement system improvements to enhance reliability, availability, and user experience
Track and report on Key Performance Indicators (KPIs) and Service Level Indicators (SLIs) to management
Support capacity planning and resource allocation decisions based on performance data analysis
Required Qualifications
Bachelor's degree in IT, Computer Science, Data Analytics, or related field (or equivalent work experience)
8+ years of experience in IT systems performance management, performance engineering, or related role
Deep knowledge of performance analysis principles and methodologies
Proven expertise with performance monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
Strong analytical and problem-solving skills with ability to translate technical findings into business impact
Excellent communication and presentation skills for diverse audiences (technical and non-technical)
Demonstrated ability to manage multiple projects and priorities effectively
Experience developing performance improvement strategies and managing continuous improvement initiatives
Preferred Qualifications
Certified Performance Analyst (CPA) or ITIL Foundation certification
Experience with CASTLE-NET IT environment or similar federal IT infrastructure
Knowledge of cloud-based performance management and monitoring
Experience with enterprise IT system optimization and capacity planning
Familiarity with data analytics tools and techniques (Python, R, or SQL)
Background in federal contracting or government IT operations
Required Skills
Performance Analysis & Optimization
SolarWinds & Splunk
Root Cause Analysis
Performance Metrics & Dashboard Development
Data-Driven Decision Making
Preferred Skills
Advanced Analytics
Capacity Planning
Federal IT Environment Knowledge
ITIL Framework
Cloud Performance Management
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$94,100 - $111,300
#J-18808-Ljbffr