La Familia Health Santa Fe
Position Function Summary
Under the direction of the Front Office Manager, and in cooperation with the Chief Administrative Officer (CAO), the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides clerical services which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Schedules, reschedules, and cancels appointments and return appointments for patients over the phone and in person per provider scheduling protocol. Perform duties in a manner that is supportive and responsive to patients and visitors.
Essential Responsibilities
Greetings new and returning patients and clients
Check patients in for their appointments
Greets visitors/vendors to the health center and directs them appropriately
Provides general information to patients concerning the functions of LFMC
Collects required personal, health and insurance information from all patients
Determines insurance eligibility using various portals
Ensures accuracy of insurance and billing information
Accepts cash, checks, or bank cards for payment of fees or cost of goods/services rendered according to established procedures
Gives change and issues receipts for funds received
Balances cash drawer against receipts at the end of the day
Schedules/reschedules/cancels/N/Sās appointments per provider scheduling protocol
Schedules appointments with Case Workers, Health Education, GH or other departments within the Clinic
Prints appointment card when discharging patient
Prints schedule for the following day
Proficient in use of company telephone system including answering phones, transferring calls and use of paging system
Demonstrates computer literacy and capable of operating all office machinery efficiently and accurately
Education, Experience and Skills
High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
CPR Certification, required.
Fluent in both English and Spanish, required.
Leave Benefits
Four (4) weeks of annual leave
Up to two (2) weeks of sick leave
Up to one (1) week of continuing education leave
Eight (8) paid holidays and four (2) days for personal leave
Accruals and holidays are prorated for part-time employees.
Insurance Benefits
Medical
Dental
Vision
Paid term life insurance
Paid Short Term Disability
Optional Life
Critical Care
Medical and Dependent care expense accounts
Health Savings Account
403(b) retirement savings plan (eligible for company match after 12 months of employment)
Union Non-Union: X
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
We are an equal opportunity employer.
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Essential Responsibilities
Greetings new and returning patients and clients
Check patients in for their appointments
Greets visitors/vendors to the health center and directs them appropriately
Provides general information to patients concerning the functions of LFMC
Collects required personal, health and insurance information from all patients
Determines insurance eligibility using various portals
Ensures accuracy of insurance and billing information
Accepts cash, checks, or bank cards for payment of fees or cost of goods/services rendered according to established procedures
Gives change and issues receipts for funds received
Balances cash drawer against receipts at the end of the day
Schedules/reschedules/cancels/N/Sās appointments per provider scheduling protocol
Schedules appointments with Case Workers, Health Education, GH or other departments within the Clinic
Prints appointment card when discharging patient
Prints schedule for the following day
Proficient in use of company telephone system including answering phones, transferring calls and use of paging system
Demonstrates computer literacy and capable of operating all office machinery efficiently and accurately
Education, Experience and Skills
High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
CPR Certification, required.
Fluent in both English and Spanish, required.
Leave Benefits
Four (4) weeks of annual leave
Up to two (2) weeks of sick leave
Up to one (1) week of continuing education leave
Eight (8) paid holidays and four (2) days for personal leave
Accruals and holidays are prorated for part-time employees.
Insurance Benefits
Medical
Dental
Vision
Paid term life insurance
Paid Short Term Disability
Optional Life
Critical Care
Medical and Dependent care expense accounts
Health Savings Account
403(b) retirement savings plan (eligible for company match after 12 months of employment)
Union Non-Union: X
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
We are an equal opportunity employer.
#J-18808-Ljbffr