La Familia Health Santa Fe
Position Summary
Under the direction of the Lead PSR/Front Office Manager, the Switchboard Operator ensures the provision of quality service to La Familia Medical Center’s (LFMC) patients by providing first telephone contact with patients and outside groups or individuals with a professional, positive, and helpful attitude. The operator operates the telephone switchboard to route, receive, and place calls to all LFMC locations, and disseminates information to callers as necessary.
Essential Responsibilities
Provides customer service by answering phones, directing calls to staff or taking phone messages, communicating in both English and Spanish, and informing patients about schedules and policies such as the cancellation policy, sliding fee scale, and payment arrangements.
Assists in scheduling by making appointments, entering new patient information, and correcting/updating information for established patients (e.g., name, address, phone number), scheduling new and established patients, and confirming appointments.
Operates switchboard equipment to answer incoming calls, determines intent of caller, and makes appropriate connection.
Receives and routes a variety of calls for general LFMC information including complaints, emergencies, bomb threats, and security calls.
Assists in coordinating patient information, billing and collections efforts by printing schedules and running reports as requested.
Assists in reporting telephone equipment or service complaints and problems.
Maintains logs of calls placed and any additional information required for various reports or special projects.
Trains new telephone operators in performance of job duties.
Education, Experience and Skills
High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
CPR Certification required.
Fluent in both English and Spanish.
Leave Benefits
Four (4) weeks of annual leave.
Up to two (2) weeks of sick leave.
Up to one (1) week of continuing education leave.
Eight (8) paid holidays and four (2) days for personal leave.
Accruals and holidays are prorated for part‑time employees.
Insurance Benefits
Medical, Dental, Vision.
Paid term life insurance, Paid Short Term Disability, Optional Life, Critical Care.
Medical and Dependent care expense accounts, Health Savings Account.
403(b) retirement savings plan (eligible for company match after 12 months of employment).
Union Status Union: Non‑Union (X)
Equal Opportunity La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Administrative
Industry
Hospitals and Health Care
#J-18808-Ljbffr
Essential Responsibilities
Provides customer service by answering phones, directing calls to staff or taking phone messages, communicating in both English and Spanish, and informing patients about schedules and policies such as the cancellation policy, sliding fee scale, and payment arrangements.
Assists in scheduling by making appointments, entering new patient information, and correcting/updating information for established patients (e.g., name, address, phone number), scheduling new and established patients, and confirming appointments.
Operates switchboard equipment to answer incoming calls, determines intent of caller, and makes appropriate connection.
Receives and routes a variety of calls for general LFMC information including complaints, emergencies, bomb threats, and security calls.
Assists in coordinating patient information, billing and collections efforts by printing schedules and running reports as requested.
Assists in reporting telephone equipment or service complaints and problems.
Maintains logs of calls placed and any additional information required for various reports or special projects.
Trains new telephone operators in performance of job duties.
Education, Experience and Skills
High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
CPR Certification required.
Fluent in both English and Spanish.
Leave Benefits
Four (4) weeks of annual leave.
Up to two (2) weeks of sick leave.
Up to one (1) week of continuing education leave.
Eight (8) paid holidays and four (2) days for personal leave.
Accruals and holidays are prorated for part‑time employees.
Insurance Benefits
Medical, Dental, Vision.
Paid term life insurance, Paid Short Term Disability, Optional Life, Critical Care.
Medical and Dependent care expense accounts, Health Savings Account.
403(b) retirement savings plan (eligible for company match after 12 months of employment).
Union Status Union: Non‑Union (X)
Equal Opportunity La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Administrative
Industry
Hospitals and Health Care
#J-18808-Ljbffr