Optum
Healthcare Clinic Coordinator WellMed at White Rock - Dallas, TX
Optum, Dallas, Texas, United States, 75215
Healthcare Clinic Coordinator WellMed at White Rock - Dallas, TX
Join to apply for the Healthcare Clinic Coordinator role at Optum. The position is a clinic‑based location in Dallas, TX at White Rock. The Healthcare Clinic Coordinator will support Disease Management/Chronic Care Program requirements for medical group/health plan members, act as an educator, resource, and advocate for members and their families, and collaborate with multidisciplinary care teams.
Primary Responsibilities
Work with PCP and clinic staff to identify high‑risk patients with CHF, IHD, COPD/asthma, and diabetes and ensure clinical guidelines are followed.
Contact and perform initial interviews with patients who need health coaching programs.
Conduct Chronic Care Model visits, review patient support systems, focus on patient improvement goals, and educate them about chronic disease.
Provide coaching to reduce or eliminate high‑risk behaviors.
Identify required patient goals and advise feasible options for achieving those goals.
Ensure patients are aware of health issues, concerns, and ways to manage them.
Raise awareness about exercises, weight loss programs, and dietary requirements for a healthy lifestyle.
Use motivational interviewing techniques to assist patients in completing a self‑management goal/action plan.
Enter timely and accurate data into the electronic medical record to communicate patient needs and document visits and phone calls.
Maintain current knowledge regarding CHF, IHD, COPD/asthma, and diabetes and related treatments and medications.
Assist, initiate referrals, and coordinate transitions for hospitalization follow‑up, palliative care, hospice, etc.
Establish a trusting relationship with identified patients, caregivers, clinic staff members, and physicians.
Attend educational offerings to keep abreast of change, comply with licensing requirements, and maintain up‑to‑date patient educational materials.
Collaborate with the nurse manager to recommend policies, procedures, and standards for high‑risk chronic disease diagnoses.
Perform all other related duties as assigned, including procedures such as IV insertion, wound care, dressing changes, suture removal, and urinary catheter insertion/removal.
Required Qualifications
High school diploma or GED.
Licensed Vocational Nurse with a current license to practice in the state of employment.
2+ years of experience in a physician's office, clinical or hospital setting.
Cardiac, medical‑surgical, and/or critical care experience.
Experience related to patient education and/or motivational interviewing skills and self‑management goal setting.
Proficient knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF, and IHD.
Proficient computer skills, including Microsoft Word, Excel, Access, and Outlook.
Excellent verbal and written communication skills.
Ability to interact productively with multidisciplinary teams.
Excellent organizational and prioritization skills.
Compliance with tuberculosis screening and proof of immunity to required vaccines.
Preferred Qualifications
5+ years of experience in a physician's office, clinical or hospital setting.
Knowledge of managed care, referral processes, claims, and ICD‑9/CPT coding.
Pay ranges from $20.00 to $35.72 per hour for full‑time employment, with benefits including a comprehensive benefits package, equity stock purchase, and 401(k) contribution. The employer complies with all minimum wage laws.
UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Candidates are required to pass a drug test before beginning employment.
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Primary Responsibilities
Work with PCP and clinic staff to identify high‑risk patients with CHF, IHD, COPD/asthma, and diabetes and ensure clinical guidelines are followed.
Contact and perform initial interviews with patients who need health coaching programs.
Conduct Chronic Care Model visits, review patient support systems, focus on patient improvement goals, and educate them about chronic disease.
Provide coaching to reduce or eliminate high‑risk behaviors.
Identify required patient goals and advise feasible options for achieving those goals.
Ensure patients are aware of health issues, concerns, and ways to manage them.
Raise awareness about exercises, weight loss programs, and dietary requirements for a healthy lifestyle.
Use motivational interviewing techniques to assist patients in completing a self‑management goal/action plan.
Enter timely and accurate data into the electronic medical record to communicate patient needs and document visits and phone calls.
Maintain current knowledge regarding CHF, IHD, COPD/asthma, and diabetes and related treatments and medications.
Assist, initiate referrals, and coordinate transitions for hospitalization follow‑up, palliative care, hospice, etc.
Establish a trusting relationship with identified patients, caregivers, clinic staff members, and physicians.
Attend educational offerings to keep abreast of change, comply with licensing requirements, and maintain up‑to‑date patient educational materials.
Collaborate with the nurse manager to recommend policies, procedures, and standards for high‑risk chronic disease diagnoses.
Perform all other related duties as assigned, including procedures such as IV insertion, wound care, dressing changes, suture removal, and urinary catheter insertion/removal.
Required Qualifications
High school diploma or GED.
Licensed Vocational Nurse with a current license to practice in the state of employment.
2+ years of experience in a physician's office, clinical or hospital setting.
Cardiac, medical‑surgical, and/or critical care experience.
Experience related to patient education and/or motivational interviewing skills and self‑management goal setting.
Proficient knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF, and IHD.
Proficient computer skills, including Microsoft Word, Excel, Access, and Outlook.
Excellent verbal and written communication skills.
Ability to interact productively with multidisciplinary teams.
Excellent organizational and prioritization skills.
Compliance with tuberculosis screening and proof of immunity to required vaccines.
Preferred Qualifications
5+ years of experience in a physician's office, clinical or hospital setting.
Knowledge of managed care, referral processes, claims, and ICD‑9/CPT coding.
Pay ranges from $20.00 to $35.72 per hour for full‑time employment, with benefits including a comprehensive benefits package, equity stock purchase, and 401(k) contribution. The employer complies with all minimum wage laws.
UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Candidates are required to pass a drug test before beginning employment.
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