KSA Integration
CSR Supervisor - Caregiver Support Program
KSA Integration, Stafford, Virginia, United States, 22554
CSR Supervisor – Caregiver Support Program
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CSR Supervisor - Caregiver Support Program
role at
KSA Integration
Position Overview The Customer Service Supervisor will lead a team of Customer Service Representatives, ensuring service quality, SLA compliance, and continuous improvement.
Benefits
Medical, Dental, Vision (82% of employee premium paid by company, 25% towards dependents)
HSA / FSA Medical Plans
PTO
Flexible Work Environment and Encourage Work/Life Balance
401K with Company Match
es all federal holidays
Professional Development/Tuition Reimbursement Program
Annual Career Development Process
Job Type Full-time/Exempt
Location Hybrid – Stafford, VA Office
Anticipated Start Date March 2026
Position Responsibilities
Supervise daily operations of the customer service team.
Monitor performance metrics and implement corrective actions.
Provide coaching, training, and support to team members.
Handle escalated issues and ensure compliance with policies.
Maintain accurate records and adhere to privacy/security protocols.
Requirements
Bachelor’s degree or equivalent experience.
5+ years in customer service with 2+ years in a supervisory role.
Experience managing call center operations.
Ability to pass Tier-1 background investigation.
Preferred Skills/Experience
Experience with government contracts or healthcare programs.
Knowledge of HIPAA and accessibility compliance.
Strong leadership and team-building skills.
KSA Integration is an equal opportunity employer.
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CSR Supervisor - Caregiver Support Program
role at
KSA Integration
Position Overview The Customer Service Supervisor will lead a team of Customer Service Representatives, ensuring service quality, SLA compliance, and continuous improvement.
Benefits
Medical, Dental, Vision (82% of employee premium paid by company, 25% towards dependents)
HSA / FSA Medical Plans
PTO
Flexible Work Environment and Encourage Work/Life Balance
401K with Company Match
es all federal holidays
Professional Development/Tuition Reimbursement Program
Annual Career Development Process
Job Type Full-time/Exempt
Location Hybrid – Stafford, VA Office
Anticipated Start Date March 2026
Position Responsibilities
Supervise daily operations of the customer service team.
Monitor performance metrics and implement corrective actions.
Provide coaching, training, and support to team members.
Handle escalated issues and ensure compliance with policies.
Maintain accurate records and adhere to privacy/security protocols.
Requirements
Bachelor’s degree or equivalent experience.
5+ years in customer service with 2+ years in a supervisory role.
Experience managing call center operations.
Ability to pass Tier-1 background investigation.
Preferred Skills/Experience
Experience with government contracts or healthcare programs.
Knowledge of HIPAA and accessibility compliance.
Strong leadership and team-building skills.
KSA Integration is an equal opportunity employer.
#J-18808-Ljbffr