Wellstar Health System
Front Office Specialist-Northwest Women's Care OB/GYN @ Marietta
Wellstar Health System, Marietta, Georgia, United States, 30064
Front Office Specialist – Northwest Women’s Care
Shift: Full-Time Day (United States)
Customer Service
Greet patients and guests warmly, following AIDET principles.
Answer incoming calls, direct them appropriately, take messages, handle non-clinical processes, and schedule appointments.
Communicate quickly with patients regarding delays or wait times.
Collaborate with clinical staff and providers in a team approach.
Manage patient call wait times, monitor queues, respond to voicemails, and offer callbacks for patients on hold too long.
Operations / Revenue Cycle
Register and schedule patients, verify insurance eligibility via Experion, scan insurance cards and IDs into the EHR, and ensure completion of necessary paperwork.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance, account for change and collections, and balance superbills/posting report with bank bag each daily close.
Check patients out, collect deductibles or self-pay balances, set up payment arrangements, and schedule subsequent visits.
Contact patients for appointment reminders.
Administrative
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned.
Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education
High School Diploma or Equivalent.
Required Minimum Experience
1–2 years of administrative front office experience in a physician practice or health care setting – Preferred.
Previous customer service experience – Required.
Required Minimum Skills
Essential computer skills.
Medical terminology including coding (CPT‑4, ICD‑9, HCPCS) – Preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Proficiency in English with a positive attitude, teamwork orientation.
Join us and discover support to do more meaningful work—and enjoy a rewarding life. Connect with Georgia’s integrated health system and build a future that offers more.
#J-18808-Ljbffr
Customer Service
Greet patients and guests warmly, following AIDET principles.
Answer incoming calls, direct them appropriately, take messages, handle non-clinical processes, and schedule appointments.
Communicate quickly with patients regarding delays or wait times.
Collaborate with clinical staff and providers in a team approach.
Manage patient call wait times, monitor queues, respond to voicemails, and offer callbacks for patients on hold too long.
Operations / Revenue Cycle
Register and schedule patients, verify insurance eligibility via Experion, scan insurance cards and IDs into the EHR, and ensure completion of necessary paperwork.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance, account for change and collections, and balance superbills/posting report with bank bag each daily close.
Check patients out, collect deductibles or self-pay balances, set up payment arrangements, and schedule subsequent visits.
Contact patients for appointment reminders.
Administrative
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned.
Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education
High School Diploma or Equivalent.
Required Minimum Experience
1–2 years of administrative front office experience in a physician practice or health care setting – Preferred.
Previous customer service experience – Required.
Required Minimum Skills
Essential computer skills.
Medical terminology including coding (CPT‑4, ICD‑9, HCPCS) – Preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Proficiency in English with a positive attitude, teamwork orientation.
Join us and discover support to do more meaningful work—and enjoy a rewarding life. Connect with Georgia’s integrated health system and build a future that offers more.
#J-18808-Ljbffr