O'Reilly Auto Parts
Retail Service Specialist – O'Reilly Auto Parts
Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts.
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of an Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrival.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members adhere to the posted work schedule, changes/deviations are approved by a member of management, and team members clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s).
All other duties as assigned.
Required Qualifications
Strong communication skills.
Ability to obtain RSS Certification.
Desired Qualifications
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option, and provide your requested accommodation and position details.
Seniority level: Entry level | Employment type: Full-time | Job function: Other (Retail).
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The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of an Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrival.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members adhere to the posted work schedule, changes/deviations are approved by a member of management, and team members clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s).
All other duties as assigned.
Required Qualifications
Strong communication skills.
Ability to obtain RSS Certification.
Desired Qualifications
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option, and provide your requested accommodation and position details.
Seniority level: Entry level | Employment type: Full-time | Job function: Other (Retail).
#J-18808-Ljbffr