Insight Global
Overview
We are seeking a
Service Desk Support Specialist
to provide Tier 1 and Tier 2 technical support for an aviation client based in Orlando. This is a short-term contract with the possibility of extension, ideal for someone who thrives in fast-paced environments and can deliver exceptional customer service and technical assistance. Key Responsibilities
Provide
Tier 1 and Tier 2 support
for end-users, including troubleshooting hardware, software, and network issues. Respond to service desk tickets promptly and ensure timely resolution. Assist with account setup, password resets, and basic system administration tasks. Requirements
Experience:
1–3 years in IT support or service desk roles. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts. Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar). Ability to work onsite in Orlando for the duration of the contract. Duration:
8 weeks with potential for extension. Schedule:
Standard business hours (with flexibility as needed). Compensation
$17–$19/hr Benefits
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. Seniority Level
Associate Employment Type
Contract Job Function
Information Technology Industries: Staffing and Recruiting
#J-18808-Ljbffr
We are seeking a
Service Desk Support Specialist
to provide Tier 1 and Tier 2 technical support for an aviation client based in Orlando. This is a short-term contract with the possibility of extension, ideal for someone who thrives in fast-paced environments and can deliver exceptional customer service and technical assistance. Key Responsibilities
Provide
Tier 1 and Tier 2 support
for end-users, including troubleshooting hardware, software, and network issues. Respond to service desk tickets promptly and ensure timely resolution. Assist with account setup, password resets, and basic system administration tasks. Requirements
Experience:
1–3 years in IT support or service desk roles. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts. Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar). Ability to work onsite in Orlando for the duration of the contract. Duration:
8 weeks with potential for extension. Schedule:
Standard business hours (with flexibility as needed). Compensation
$17–$19/hr Benefits
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. Seniority Level
Associate Employment Type
Contract Job Function
Information Technology Industries: Staffing and Recruiting
#J-18808-Ljbffr