RPM
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RPM + PARS
RPM is an international non‑asset‑based logistics and supply chain solutions company. RPM has recently partnered with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.
PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex.
Your Role
The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution; communication through email and telephone with PARS staff, Independent Contractors (ICs) and pickup and delivery contacts; and maintaining accurate data in each order tracked in our CRM. This position must function during core business hours and is located on‑site at the field office.
Day‑to‑Day Responsibilities
Manage execution of customer orders:
Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed
Ensure orders are efficiently executed through “linking” of multiple orders
Oversee accurate and timely completion of additional services including vehicle detailing, titling/registration, and vehicle placement into storage
Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate
Update CRM activities and notes promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents
Create tasks and follow through to maintain accurate time‑sensitive notes
Ensure compliance with PARS policies and procedures
Ensure adherence to applicable DOT regulations and Federal, State and Local laws.
In the manager’s absence or upon manager's direction, calculate and offer flat fees on orders by emailing the bid sheet to all ICs.
Manage Storage Facility (where applicable):
Manage on a daily basis the storage vehicle facility location – numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications
Checking vehicle in and out:
Reviewing vehicles for damage and issues
Taking inventory of any items left in the vehicle
Move vehicle in and out of lot:
Bring vehicles into a secure lot when drivers drop them off
Bring vehicles out of the lot and stage for drivers to pick up
Inventory:
Account for all cars on the lot
Ensure vehicles are starting and communicate issues to our HQ to have them addressed before reactivation
Organizational Competencies:
Adhere to organizational goals and objectives
Demonstrate open, effective communication and teamwork
Customer focus
Act with integrity and professionalism
Work to maintain quality standards
Balance client requirements with company policies and operational procedures
Demonstrate reliable and predictable attendance
Job Competencies:
Ability to learn and utilize all PARS systems and equipment and any updates/upgrades
Provide outstanding customer service and up‑to‑date information to keep customers informed of developments
Monitor and manage the team dashboard and complete tasks to keep orders moving
Demonstrate the ability to manage time effectively and follow through to completion
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements
Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethic
Additional Requirements:
Valid Driver’s License
Clean Driving record
Must be able to park vehicle into tight spot
High School Diploma or equivalent
2+ years of logistics experience focused on the movement of inventory from point of origin to destination or a related discipline
Advanced Microsoft Office and CRM
Comfortable working in a fast‑paced office environment while multi‑tasking, being detail oriented
Sensitive to communicating accurate information (both verbal and written)
Manage several concurrent projects with high attention to detail and accuracy
Enjoy being part of a cooperative and considerate team
NOTE: The above statements are intended to describe the general nature and level of work being performed by the employees assigned to the classification. They are not intended to be construed as an exhaustive list to all responsibilities, duties, and skills required of personnel so classified. Management reserves the right to make changes to the scope of assigned duties and responsibilities without concurrence whenever it deems the Company’s daily business and financial needs make it necessary. Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time. Recruitment Agency Notification RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
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Manage execution of customer orders:
Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed
Ensure orders are efficiently executed through “linking” of multiple orders
Oversee accurate and timely completion of additional services including vehicle detailing, titling/registration, and vehicle placement into storage
Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate
Update CRM activities and notes promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents
Create tasks and follow through to maintain accurate time‑sensitive notes
Ensure compliance with PARS policies and procedures
Ensure adherence to applicable DOT regulations and Federal, State and Local laws.
In the manager’s absence or upon manager's direction, calculate and offer flat fees on orders by emailing the bid sheet to all ICs.
Manage Storage Facility (where applicable):
Manage on a daily basis the storage vehicle facility location – numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications
Checking vehicle in and out:
Reviewing vehicles for damage and issues
Taking inventory of any items left in the vehicle
Move vehicle in and out of lot:
Bring vehicles into a secure lot when drivers drop them off
Bring vehicles out of the lot and stage for drivers to pick up
Inventory:
Account for all cars on the lot
Ensure vehicles are starting and communicate issues to our HQ to have them addressed before reactivation
Organizational Competencies:
Adhere to organizational goals and objectives
Demonstrate open, effective communication and teamwork
Customer focus
Act with integrity and professionalism
Work to maintain quality standards
Balance client requirements with company policies and operational procedures
Demonstrate reliable and predictable attendance
Job Competencies:
Ability to learn and utilize all PARS systems and equipment and any updates/upgrades
Provide outstanding customer service and up‑to‑date information to keep customers informed of developments
Monitor and manage the team dashboard and complete tasks to keep orders moving
Demonstrate the ability to manage time effectively and follow through to completion
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements
Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethic
Additional Requirements:
Valid Driver’s License
Clean Driving record
Must be able to park vehicle into tight spot
High School Diploma or equivalent
2+ years of logistics experience focused on the movement of inventory from point of origin to destination or a related discipline
Advanced Microsoft Office and CRM
Comfortable working in a fast‑paced office environment while multi‑tasking, being detail oriented
Sensitive to communicating accurate information (both verbal and written)
Manage several concurrent projects with high attention to detail and accuracy
Enjoy being part of a cooperative and considerate team
NOTE: The above statements are intended to describe the general nature and level of work being performed by the employees assigned to the classification. They are not intended to be construed as an exhaustive list to all responsibilities, duties, and skills required of personnel so classified. Management reserves the right to make changes to the scope of assigned duties and responsibilities without concurrence whenever it deems the Company’s daily business and financial needs make it necessary. Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time. Recruitment Agency Notification RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
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