Nuvance Health
Overview
At Nuvance Health, we enjoy the benefits of a two-state system while cultivating an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of being connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
Our Accolades Include:
The Leapfrog Group - Grade A for quality and patient safety
Healthgrades - America’s 50 Best Hospitals
U.S. News & World Report - high performance in heart failure treatment
At Norwalk Hospital, we prioritize the health and well‑being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work.
Summary: Provides scheduling, insurance verification, billing & maintenance of appropriate files & databases for a variety of rehab programs. Acts as liaison between patient, therapy staff & physicians. Uses professional interpersonal skills when dealing with the 'customer' clients on a daily basis. Process charts according to department guidelines.
Responsibilities
Receives an incoming telephone call in a pleasant, professional manner. Answers phone in a timely manner in accordance with department policy, introduces self and department. Records, responds, and delivers messages to the appropriate personnel in a timely manner. Demonstrates the ability to identify when a situation requires immediate attention or escalation to the proper authority. Demonstrates the ability to follow-up on ongoing or time/date-sensitive materials or issues.
Create new medical records or pre-register a patient using the pathways set up in accordance with department guidelines. Obtain correct and accurate information from new patients for registration and scheduling purposes. Check in patients in a timely and accurate manner in accordance with department guidelines. Create an Occasion of service according to the scheduled appointment needs.
Accurately schedule patients for appointments in accordance with client protocol and Occupational Health department guidelines. Manage and maintain clinical and physical therapy schedules – enter no‑shows & cancellations, make corrections to the schedule throughout the day, updating calendars and schedules in accordance with department guidelines for optimal efficiency and monitoring for potential workflow issues. Demonstrate the ability to schedule executive/specialty appointments requiring fitness assessments, hearing physical demands assessments and diagnostic testing at other departments or facilities such as cardiac stress tests and mammograms. Demonstrate the ability to schedule multiple appointments for client companies that have annual testing requirements according to company protocol.
Demonstrate the ability to prepare paperwork in patient/client according to client protocol. Process patient charts according to protocol or as required by client & WC companies. Ensure adherence to protocols, generate follow‑up, and clinician sign‑off according to department guidelines. Ensure wellness/physical charts are processed accurately including but not limited to documentation, patient communications, diagnostic test results reviewed and hearing conservation reports generated. All wellness, respiratory and diagnostic data entered into OHM according to departmental guidelines. Maintain and update various spreadsheets and annual databases including but not limited to Norwalk Hospital TST compliance and mask fits.
Perform routine office functions: sorting and distributing mail, test results, consult reports, and communications from the fax. Demonstrate ability to verify all outgoing patient medical records for completeness per protocol. Maintain patient/client medical records in accordance with hospital/OHS guidelines. Generate reports for patients, clinicians or clients as needed. Provide general support to office environment as directed and for coverage needs.
Obtain claim numbers for workers’ comp clients and enter into OHM and Eclypsis computer program. Perform payment transaction functions when payment is received via cash, check, or credit card machine.
Requirements
High School graduate or G.E.D. required.
Additional post‑high school courses at college or secretarial school preferred.
3–5 years clerical/administrative experience in a high‑volume, customer‑service‑oriented office environment required.
Must work well under pressure; minimum experience three years desired.
Location Norwalk, CT
#J-18808-Ljbffr
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
Our Accolades Include:
The Leapfrog Group - Grade A for quality and patient safety
Healthgrades - America’s 50 Best Hospitals
U.S. News & World Report - high performance in heart failure treatment
At Norwalk Hospital, we prioritize the health and well‑being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work.
Summary: Provides scheduling, insurance verification, billing & maintenance of appropriate files & databases for a variety of rehab programs. Acts as liaison between patient, therapy staff & physicians. Uses professional interpersonal skills when dealing with the 'customer' clients on a daily basis. Process charts according to department guidelines.
Responsibilities
Receives an incoming telephone call in a pleasant, professional manner. Answers phone in a timely manner in accordance with department policy, introduces self and department. Records, responds, and delivers messages to the appropriate personnel in a timely manner. Demonstrates the ability to identify when a situation requires immediate attention or escalation to the proper authority. Demonstrates the ability to follow-up on ongoing or time/date-sensitive materials or issues.
Create new medical records or pre-register a patient using the pathways set up in accordance with department guidelines. Obtain correct and accurate information from new patients for registration and scheduling purposes. Check in patients in a timely and accurate manner in accordance with department guidelines. Create an Occasion of service according to the scheduled appointment needs.
Accurately schedule patients for appointments in accordance with client protocol and Occupational Health department guidelines. Manage and maintain clinical and physical therapy schedules – enter no‑shows & cancellations, make corrections to the schedule throughout the day, updating calendars and schedules in accordance with department guidelines for optimal efficiency and monitoring for potential workflow issues. Demonstrate the ability to schedule executive/specialty appointments requiring fitness assessments, hearing physical demands assessments and diagnostic testing at other departments or facilities such as cardiac stress tests and mammograms. Demonstrate the ability to schedule multiple appointments for client companies that have annual testing requirements according to company protocol.
Demonstrate the ability to prepare paperwork in patient/client according to client protocol. Process patient charts according to protocol or as required by client & WC companies. Ensure adherence to protocols, generate follow‑up, and clinician sign‑off according to department guidelines. Ensure wellness/physical charts are processed accurately including but not limited to documentation, patient communications, diagnostic test results reviewed and hearing conservation reports generated. All wellness, respiratory and diagnostic data entered into OHM according to departmental guidelines. Maintain and update various spreadsheets and annual databases including but not limited to Norwalk Hospital TST compliance and mask fits.
Perform routine office functions: sorting and distributing mail, test results, consult reports, and communications from the fax. Demonstrate ability to verify all outgoing patient medical records for completeness per protocol. Maintain patient/client medical records in accordance with hospital/OHS guidelines. Generate reports for patients, clinicians or clients as needed. Provide general support to office environment as directed and for coverage needs.
Obtain claim numbers for workers’ comp clients and enter into OHM and Eclypsis computer program. Perform payment transaction functions when payment is received via cash, check, or credit card machine.
Requirements
High School graduate or G.E.D. required.
Additional post‑high school courses at college or secretarial school preferred.
3–5 years clerical/administrative experience in a high‑volume, customer‑service‑oriented office environment required.
Must work well under pressure; minimum experience three years desired.
Location Norwalk, CT
#J-18808-Ljbffr