Orthodontic Experts Ltd
Patient Service Representative II
Orthodontic Experts Ltd, Homewood, Illinois, United States, 60430
All Jobs > Patient Service Representative II
At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.
We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:
Accountability
Inclusion
Integrity
Respect
Teamwork
Transparency
If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.
Job Description As a Patient Service Representative II, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support.
Tasks include but are not limited to
Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk-in patients.
Maintain comm-log up to date with all necessary patient/parent communication information.
Review the daily schedule of the clinic for any changes.
Check the daily schedule in advance and fill in any open spots with bonding's/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
Review for Bonding approvals
Check if all bonding's are Approved and Active with insurance (the day before & day of the appointment).
Understand cancellation policy and reiterate it to patients.
Print end of the day reports.
Assist in preparation of contracts.
Assist the Treatment Coordinator with administrative tasks.
Check collected payments against the report and check all credit card transactions.
Call patients with outstanding balances
Call denied cases and make sure spreadsheet is up to date.
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Participate in Marketing Events
Other tasks as assigned
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Excellent problem solving and de-escalation skills.
Excellent written and verbal communication skills
Travel to Orland Park, Burbank, Willowbrook clinics for coverage
Working Hours/ Location
Thursday - Friday 6:45am – 3:00pm
Work Location 17759 S. Halsted Homewood, IL 60430
Benefits (for our full-time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Medical, Dental, Vision, and Life Insurance
Short-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection - LifeLock
MetLaw
Pet Insurance
Free and discounted Orthodontic Treatment
#J-18808-Ljbffr
At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.
We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:
Accountability
Inclusion
Integrity
Respect
Teamwork
Transparency
If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.
Job Description As a Patient Service Representative II, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support.
Tasks include but are not limited to
Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk-in patients.
Maintain comm-log up to date with all necessary patient/parent communication information.
Review the daily schedule of the clinic for any changes.
Check the daily schedule in advance and fill in any open spots with bonding's/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
Review for Bonding approvals
Check if all bonding's are Approved and Active with insurance (the day before & day of the appointment).
Understand cancellation policy and reiterate it to patients.
Print end of the day reports.
Assist in preparation of contracts.
Assist the Treatment Coordinator with administrative tasks.
Check collected payments against the report and check all credit card transactions.
Call patients with outstanding balances
Call denied cases and make sure spreadsheet is up to date.
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Participate in Marketing Events
Other tasks as assigned
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Excellent problem solving and de-escalation skills.
Excellent written and verbal communication skills
Travel to Orland Park, Burbank, Willowbrook clinics for coverage
Working Hours/ Location
Thursday - Friday 6:45am – 3:00pm
Work Location 17759 S. Halsted Homewood, IL 60430
Benefits (for our full-time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Medical, Dental, Vision, and Life Insurance
Short-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection - LifeLock
MetLaw
Pet Insurance
Free and discounted Orthodontic Treatment
#J-18808-Ljbffr