Navitus Health Solutions
Overview
Navitus Health Solutions is seeking a
Sr. Client Services Executive II
to join our team! The Sr. Client Services Executive II (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing PBM clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying "up sell" and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interfacing with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities How do I make an impact on my team?
Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Conduct Client training (Client Portal Site, Navi-Claim, etc.)
Assist with escalated member/Client issues requests
Identify and present Client opportunities to improve costs, service and health
Contract maintenance and performance
Lead or support internal department and corporate projects
Travel to Client sites
Provide mentoring to the coordinator levels and CSEs
Other duties as assigned
Qualifications What our team expects from you?
Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry required
At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
Ability to work independently and prioritize work to meet client needs
Strong team orientation, commitment to sales and client service and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Ability to manage coordinator level resources
Valid State Driver's License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program - up to $750!
#LI-Remote
Location Remote US
#J-18808-Ljbffr
Sr. Client Services Executive II
to join our team! The Sr. Client Services Executive II (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing PBM clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying "up sell" and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interfacing with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities How do I make an impact on my team?
Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Conduct Client training (Client Portal Site, Navi-Claim, etc.)
Assist with escalated member/Client issues requests
Identify and present Client opportunities to improve costs, service and health
Contract maintenance and performance
Lead or support internal department and corporate projects
Travel to Client sites
Provide mentoring to the coordinator levels and CSEs
Other duties as assigned
Qualifications What our team expects from you?
Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry required
At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
Ability to work independently and prioritize work to meet client needs
Strong team orientation, commitment to sales and client service and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Ability to manage coordinator level resources
Valid State Driver's License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program - up to $750!
#LI-Remote
Location Remote US
#J-18808-Ljbffr