University of Miami
Clinical Business Operations Representative 1 page is loaded## Clinical Business Operations Representative 1remote type:
On-Sitelocations:
North Miami, FL:
Miami, FLtime type:
Full timeposted on:
Posted Todayjob requisition id:
R100092475**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this .**CORE JOB SUMMARY**
The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
**CORE JOB FUNCTIONS**
1. Assists the department in managing expectations surrounding pre and post patient care.
2. Obtains or reviews all patient demographic information, insurance information and referral numbers.
3. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
7. Provides coverage for responsibilities of co-workers when assigned or as need arises.
8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
9. Maintains confidentiality of all information.
10. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
**CORE QUALIFICATIONS**
Education:
High School Diploma or equivalent/relevant experience, certification or license
Experience:
No previous experience required
Certification and Licensing:
Refer to department description for applicable certification requirements
**Knowledge, Skills and Abilities:*** Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.* Teamwork: Ability to work collaboratively with others and contribute to a team environment.* Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.* Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.**DEPARTMENT ADDENDUM****Department Specific Functions:**1.Works administratively with the designated providers at the solemia locations to schedule appointments, procedures, and provide support where needed.2.Triages phone calls for designated providers and work with the call center team, Surgery scheduler teams and multispecialty departments to streamline patient care***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.***The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**StaffThe mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit
to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. #J-18808-Ljbffr
On-Sitelocations:
North Miami, FL:
Miami, FLtime type:
Full timeposted on:
Posted Todayjob requisition id:
R100092475**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this .**CORE JOB SUMMARY**
The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
**CORE JOB FUNCTIONS**
1. Assists the department in managing expectations surrounding pre and post patient care.
2. Obtains or reviews all patient demographic information, insurance information and referral numbers.
3. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
7. Provides coverage for responsibilities of co-workers when assigned or as need arises.
8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
9. Maintains confidentiality of all information.
10. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
**CORE QUALIFICATIONS**
Education:
High School Diploma or equivalent/relevant experience, certification or license
Experience:
No previous experience required
Certification and Licensing:
Refer to department description for applicable certification requirements
**Knowledge, Skills and Abilities:*** Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.* Teamwork: Ability to work collaboratively with others and contribute to a team environment.* Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.* Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.**DEPARTMENT ADDENDUM****Department Specific Functions:**1.Works administratively with the designated providers at the solemia locations to schedule appointments, procedures, and provide support where needed.2.Triages phone calls for designated providers and work with the call center team, Surgery scheduler teams and multispecialty departments to streamline patient care***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.***The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**StaffThe mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit
to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. #J-18808-Ljbffr