Hilton Worldwide, Inc.
Front Desk Supervisor - Embassy Suites Savannah Historic
Hilton Worldwide, Inc., Normal, Illinois, United States, 61761
Job Number
Front Desk Supervisor - Embassy Suites Savannah Historic (HOT0C6C9)
Work Locations Embassy Suites Savannah – 605 Oglethorpe Avenue, Savannah 31401
About the role A Front Office Supervisor with Embassy SuitesHotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations, thereby delivering outstanding guest service and financial profitability.
What will you be doing?
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
What we’re looking for We look for demonstration of Hilton’s core values:
H
Hospitality – Passion for delivering exceptional guest experiences.
I
Integrity – Doing the right thing, all the time.
L
Leadership – Leading in industry and community.
T
Teamwork – Collaborating with all team members.
O
Ownership – Taking responsibility for actions and decisions.
N
Now – Acting with urgency and discipline.
In addition, we value:
Living the Values
Quality
Productivity
Customer Focus
Teamwork
Benefits Your benefits will include a competitive starting salary and, depending on eligibility, vacation or Paid Time Off (PTO).
You will also gain immediate access to our unique benefits such as the Team Member and Family Travel Program, the Hilton Health & Welfare plans (after 90 days), a 401(k) Savings Plan, and Employee Assistance and Educational Assistance Programs.
Detailed benefit information for this location will be provided to you during the hiring process.
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Work Locations Embassy Suites Savannah – 605 Oglethorpe Avenue, Savannah 31401
About the role A Front Office Supervisor with Embassy SuitesHotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations, thereby delivering outstanding guest service and financial profitability.
What will you be doing?
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
What we’re looking for We look for demonstration of Hilton’s core values:
H
Hospitality – Passion for delivering exceptional guest experiences.
I
Integrity – Doing the right thing, all the time.
L
Leadership – Leading in industry and community.
T
Teamwork – Collaborating with all team members.
O
Ownership – Taking responsibility for actions and decisions.
N
Now – Acting with urgency and discipline.
In addition, we value:
Living the Values
Quality
Productivity
Customer Focus
Teamwork
Benefits Your benefits will include a competitive starting salary and, depending on eligibility, vacation or Paid Time Off (PTO).
You will also gain immediate access to our unique benefits such as the Team Member and Family Travel Program, the Hilton Health & Welfare plans (after 90 days), a 401(k) Savings Plan, and Employee Assistance and Educational Assistance Programs.
Detailed benefit information for this location will be provided to you during the hiring process.
#J-18808-Ljbffr