Chicanos Por La Causa, Inc. (CPLC)
Intake Supervisor
Chicanos Por La Causa, Inc. (CPLC), Albuquerque, New Mexico, United States, 87101
Join to apply for the
Intake Supervisor
role at
Chicanos Por La Causa, Inc. (CPLC) . Be among the first 25 applicants. Are you a housing and intake guru ready to lead? The Gateway Shelter team wants to meet you! We are searching for an Intake Supervisor to jump into the action. Schedule
5 days, full-time, includes weekends. Supervisors are expected to remain flexible when possible to meet the needs of the 24/7 shelter, including holiday coverage. Location
7440 Jim McDowell Rd About Gateway
Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. The shelter provides overnight beds, easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support. How will you make an impact?
Lead and Empower Your Team: Supervise and mentor intake staff, ensuring they’re trained to conduct guest assessments like VI-SPDAT and maintain accurate records in HMIS and other systems. Equip your team to handle crisis, navigate resources, and work through stressful periods together. Connect Guests to Vital Resources: Play a key role in linking guests to housing, healthcare, mental health support, employment opportunities, and coordinate pet care agreements with external agencies. Champion Safety and Compliance: Uphold shelter policies, foster a trauma-informed environment, and step in during crises with effective de‑escalation and conflict resolution techniques. Drive Operational Excellence: Monitor shelter operations, assist with meal distribution and transportation scheduling, and continuously improve intake processes for efficiency and guest satisfaction. Manage Data and Reporting: Ensure timely and accurate data entry in HMIS, Citywide Emergency Bed Tracker daily, track census and occupancy reports, and generate reports for internal and external stakeholders to keep operations running smoothly. Stay Flexible and Community‑Focused: Work a schedule that may include evenings, weekends, and on‑call availability for emergencies, with occasional driving for community‑based coordination and resource engagement. What makes you a great Intake Supervisor?
You’ve been here before! You know what it means to work with people experiencing housing instability, mental health struggles, and trauma. Your experience allows you to lead by example, instilling confidence in your team to handle any situation and work together. You have the skills! You can easily navigate HMIS or similar systems, work with tools like VI-SPDAT. Connecting guests to housing, healthcare, mental health services, employment, and pet care resources is what you’re all about. You are trauma‑informed, creating a safe, respectful environment while supporting guests through challenging circumstances. You understand the effects of trauma on an individual's behavior and mental health. You thrive in crisis situations, using strong de‑escalation and conflict resolution skills to maintain safety and stability for guests, staff, and pets. You’re flexible and proactive, bringing supervisory experience, excellent communication skills, and the ability to work evenings, weekends, and on‑call shifts—with a valid driver’s license for local travel. Minimum Qualifications
High school diploma, equivalent, or experience in lieu of education; additional education in social work, human services, or a related field preferred. Previous experience working with individuals experiencing homelessness or in a supportive housing setting highly desirable. Proficiency in using HMIS or similar client management systems for data entry and reporting. Valid driver’s license and ability to travel locally as needed. Other Requirements
Strong understanding of trauma‑informed care principles. Ability to work effectively with diverse populations and demonstrate cultural competency. Excellent communication, organizational, and problem‑solving skills. Ability to maintain professionalism and confidentiality in a fast‑paced, high‑stress environment. Benefits
Generous Paid Holiday Employee Recognition Program Paid Time Off & Paid Sick Days Free Preventative Services & Wellness Rewards Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26 Health Savings Account & Flexible Spending Account Life + Disability options Employee Assistance Program Telemedicine & Concierge Services 401(k) Retirement Plan Pet Care, Life Mart Purchase Discounts Tuition Reimbursement for qualifying degrees Identity Theft Protection & Voluntary Benefits We go all out for our community 24/7 - Are you in?? Apply today Chicanos Por La Causa, Inc. is an Equal Opportunity Employer CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster California Residents: Chicanos Por La Causa, Inc. and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Health Care Provider Industries: Non‑profit Organizations
#J-18808-Ljbffr
Intake Supervisor
role at
Chicanos Por La Causa, Inc. (CPLC) . Be among the first 25 applicants. Are you a housing and intake guru ready to lead? The Gateway Shelter team wants to meet you! We are searching for an Intake Supervisor to jump into the action. Schedule
5 days, full-time, includes weekends. Supervisors are expected to remain flexible when possible to meet the needs of the 24/7 shelter, including holiday coverage. Location
7440 Jim McDowell Rd About Gateway
Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. The shelter provides overnight beds, easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support. How will you make an impact?
Lead and Empower Your Team: Supervise and mentor intake staff, ensuring they’re trained to conduct guest assessments like VI-SPDAT and maintain accurate records in HMIS and other systems. Equip your team to handle crisis, navigate resources, and work through stressful periods together. Connect Guests to Vital Resources: Play a key role in linking guests to housing, healthcare, mental health support, employment opportunities, and coordinate pet care agreements with external agencies. Champion Safety and Compliance: Uphold shelter policies, foster a trauma-informed environment, and step in during crises with effective de‑escalation and conflict resolution techniques. Drive Operational Excellence: Monitor shelter operations, assist with meal distribution and transportation scheduling, and continuously improve intake processes for efficiency and guest satisfaction. Manage Data and Reporting: Ensure timely and accurate data entry in HMIS, Citywide Emergency Bed Tracker daily, track census and occupancy reports, and generate reports for internal and external stakeholders to keep operations running smoothly. Stay Flexible and Community‑Focused: Work a schedule that may include evenings, weekends, and on‑call availability for emergencies, with occasional driving for community‑based coordination and resource engagement. What makes you a great Intake Supervisor?
You’ve been here before! You know what it means to work with people experiencing housing instability, mental health struggles, and trauma. Your experience allows you to lead by example, instilling confidence in your team to handle any situation and work together. You have the skills! You can easily navigate HMIS or similar systems, work with tools like VI-SPDAT. Connecting guests to housing, healthcare, mental health services, employment, and pet care resources is what you’re all about. You are trauma‑informed, creating a safe, respectful environment while supporting guests through challenging circumstances. You understand the effects of trauma on an individual's behavior and mental health. You thrive in crisis situations, using strong de‑escalation and conflict resolution skills to maintain safety and stability for guests, staff, and pets. You’re flexible and proactive, bringing supervisory experience, excellent communication skills, and the ability to work evenings, weekends, and on‑call shifts—with a valid driver’s license for local travel. Minimum Qualifications
High school diploma, equivalent, or experience in lieu of education; additional education in social work, human services, or a related field preferred. Previous experience working with individuals experiencing homelessness or in a supportive housing setting highly desirable. Proficiency in using HMIS or similar client management systems for data entry and reporting. Valid driver’s license and ability to travel locally as needed. Other Requirements
Strong understanding of trauma‑informed care principles. Ability to work effectively with diverse populations and demonstrate cultural competency. Excellent communication, organizational, and problem‑solving skills. Ability to maintain professionalism and confidentiality in a fast‑paced, high‑stress environment. Benefits
Generous Paid Holiday Employee Recognition Program Paid Time Off & Paid Sick Days Free Preventative Services & Wellness Rewards Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26 Health Savings Account & Flexible Spending Account Life + Disability options Employee Assistance Program Telemedicine & Concierge Services 401(k) Retirement Plan Pet Care, Life Mart Purchase Discounts Tuition Reimbursement for qualifying degrees Identity Theft Protection & Voluntary Benefits We go all out for our community 24/7 - Are you in?? Apply today Chicanos Por La Causa, Inc. is an Equal Opportunity Employer CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster California Residents: Chicanos Por La Causa, Inc. and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Health Care Provider Industries: Non‑profit Organizations
#J-18808-Ljbffr