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About Can-Dan Rehatec Ltd.
Can-Dan Rehatec Ltd. is a forward-thinking organization delivering high-quality rehabilitation and technology-enabled solutions. We operate in a fully remote environment and value clear communication, efficiency, and excellent customer service.
Job Summary The Online Chat Representative is responsible for providing real-time support to customers through online chat platforms. This role involves answering inquiries, resolving issues, and guiding customers with professionalism and accuracy while maintaining a positive customer experience.
Key Responsibilities
Respond promptly to customer inquiries via live chat and messaging platforms
Provide accurate information about company services, products, and processes
Assist customers with troubleshooting, order support, and general inquiries
Maintain a friendly, professional, and helpful tone in all interactions
Escalate complex issues to the appropriate department when necessary
Document chat interactions and update customer records accurately
Meet response time, resolution, and customer satisfaction targets
Follow company policies, procedures, and data security standards
Collaborate with remote team members and supervisors as needed
Required Qualifications
Previous experience in customer service, chat support, or online communication (preferred)
Excellent written communication and typing skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage multiple chat conversations
Comfortable working independently in a remote environment
Reliable internet connection and suitable remote workspace
Preferred Qualifications
Experience with live chat software or CRM systems
Background in healthcare, rehabilitation, or technology-related services
Familiarity with customer support KPIs and performance metrics
Key Performance Indicators (KPIs)
Average response and resolution time
Customer satisfaction and feedback scores
Accuracy and quality of responses
Chat volume handled per shift
Adherence to schedules and company guidelines
What We Offer
Fully remote work environment
Competitive compensation (based on experience)
Flexible working hours
Supportive and collaborative team culture
Training and growth opportunities
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Job Summary The Online Chat Representative is responsible for providing real-time support to customers through online chat platforms. This role involves answering inquiries, resolving issues, and guiding customers with professionalism and accuracy while maintaining a positive customer experience.
Key Responsibilities
Respond promptly to customer inquiries via live chat and messaging platforms
Provide accurate information about company services, products, and processes
Assist customers with troubleshooting, order support, and general inquiries
Maintain a friendly, professional, and helpful tone in all interactions
Escalate complex issues to the appropriate department when necessary
Document chat interactions and update customer records accurately
Meet response time, resolution, and customer satisfaction targets
Follow company policies, procedures, and data security standards
Collaborate with remote team members and supervisors as needed
Required Qualifications
Previous experience in customer service, chat support, or online communication (preferred)
Excellent written communication and typing skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage multiple chat conversations
Comfortable working independently in a remote environment
Reliable internet connection and suitable remote workspace
Preferred Qualifications
Experience with live chat software or CRM systems
Background in healthcare, rehabilitation, or technology-related services
Familiarity with customer support KPIs and performance metrics
Key Performance Indicators (KPIs)
Average response and resolution time
Customer satisfaction and feedback scores
Accuracy and quality of responses
Chat volume handled per shift
Adherence to schedules and company guidelines
What We Offer
Fully remote work environment
Competitive compensation (based on experience)
Flexible working hours
Supportive and collaborative team culture
Training and growth opportunities
#J-18808-Ljbffr