Info Resume Edge
Customer Solutions Representative (Remote)
Info Resume Edge, Lake Oswego, Oregon, United States, 97034
We are seeking a proactive and customer-focused
Customer Solutions Representative
to join our remote team. In this role, you will be responsible for engaging with customers, understanding their needs, resolving inquiries, and delivering effective solutions that enhance customer satisfaction and retention. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for providing outstanding service. Responsibilities
Serve as the primary point of contact for customers via phone, email, chat, or online platforms Understand customer needs and recommend appropriate products, services, or solutions Resolve customer issues efficiently while maintaining a positive customer experience Document customer interactions accurately in CRM systems Collaborate with internal teams (Sales, Technical Support, Operations) to ensure timely resolution Follow company policies, procedures, and service standards Identify opportunities to improve customer satisfaction and upsell or cross-sell when appropriate Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores Qualifications
High school diploma or equivalent (Bachelor\'s degree preferred) 1-3 years of experience in customer service, customer support, or solutions-based roles Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to work independently in a remote environment Proficiency in CRM tools, email systems, and basic office software Reliable internet connection and a quiet home workspace Preferred Skills
Experience in remote or virtual customer service roles Familiarity with SaaS, technology, or service-based industries Multilingual skills are a plus What We Offer
Fully remote work with flexible scheduling Competitive salary and performance-based incentives Training and professional development opportunities Supportive and collaborative remote work culture Career growth and advancement opportunities Disclaimer InfoResumeEdge (IRE) operates solely (and sometimes hiring for our own client, but it does not mean we provide jobs) as an online job listing and information platform. We provide access to upcoming job opportunities shared by employers for their recruitment purposes. IRE does not guarantee employment, job placement, or hiring outcomes. We are not responsible for verifying or authenticating the job postings submitted by our clients. All job listings are provided directly by employers, and IRE acts only as an intermediary between job seekers and job posters. Job seekers are advised to apply at their own discretion. IRE shall not be held liable for the accuracy, legitimacy, or outcomes of any job opportunity listed on our website. Nationality
Any Iqama
Resident Create a job alert for this search
Customer Representative Remote • Lake Oswego, OR, United States
#J-18808-Ljbffr
Customer Solutions Representative
to join our remote team. In this role, you will be responsible for engaging with customers, understanding their needs, resolving inquiries, and delivering effective solutions that enhance customer satisfaction and retention. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for providing outstanding service. Responsibilities
Serve as the primary point of contact for customers via phone, email, chat, or online platforms Understand customer needs and recommend appropriate products, services, or solutions Resolve customer issues efficiently while maintaining a positive customer experience Document customer interactions accurately in CRM systems Collaborate with internal teams (Sales, Technical Support, Operations) to ensure timely resolution Follow company policies, procedures, and service standards Identify opportunities to improve customer satisfaction and upsell or cross-sell when appropriate Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores Qualifications
High school diploma or equivalent (Bachelor\'s degree preferred) 1-3 years of experience in customer service, customer support, or solutions-based roles Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to work independently in a remote environment Proficiency in CRM tools, email systems, and basic office software Reliable internet connection and a quiet home workspace Preferred Skills
Experience in remote or virtual customer service roles Familiarity with SaaS, technology, or service-based industries Multilingual skills are a plus What We Offer
Fully remote work with flexible scheduling Competitive salary and performance-based incentives Training and professional development opportunities Supportive and collaborative remote work culture Career growth and advancement opportunities Disclaimer InfoResumeEdge (IRE) operates solely (and sometimes hiring for our own client, but it does not mean we provide jobs) as an online job listing and information platform. We provide access to upcoming job opportunities shared by employers for their recruitment purposes. IRE does not guarantee employment, job placement, or hiring outcomes. We are not responsible for verifying or authenticating the job postings submitted by our clients. All job listings are provided directly by employers, and IRE acts only as an intermediary between job seekers and job posters. Job seekers are advised to apply at their own discretion. IRE shall not be held liable for the accuracy, legitimacy, or outcomes of any job opportunity listed on our website. Nationality
Any Iqama
Resident Create a job alert for this search
Customer Representative Remote • Lake Oswego, OR, United States
#J-18808-Ljbffr