Shields Ford
We are seeking a driven and experienced Automotive Service Manager to lead our high-performing service department. In this role, you’ll be responsible for managing day-to-day service operations, mentoring the service team, ensuring customer satisfaction, and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer-first mindset and a solid background in dealership service operations.
Responsibilities:
Oversee all service department operations, including scheduling, customer service, technician performance, and workflow efficiency
Supervise and ensure the success of all warranty processes, maintaining compliance with manufacturer standards and maximizing warranty revenue.
Hire, train, and manage service advisors and technicians
Ensure a high level of customer satisfaction and resolve any escalated issues
Monitor department profitability and manage budgets, labor hours, and parts inventory
Collaborate with parts, sales departments, office, and body shop for optimal dealership performance
Enforce safety protocols and compliance with manufacturer and company policies
Maintain accurate service records, reports, and customer communication
Implement and monitor KPIs to ensure department goals are met or exceeded
Promote a culture of accountability, professionalism, and continuous improvement
Mentor and develop service department staff to promote continuous learning, growth, and overall team performance.
Qualifications:
High school diploma or equivalent required; post-secondary education preferred
Previous experience as a Service Manager or in a senior service role required
Previous Ford and/or Stellantis experiencerequired
Proven track record of success in an automotive dealership environment
Excellent leadership, communication, and organizational skills
Proficient in DMS systems and dealership software (Autosoft, CDK, Reynolds & Reynolds, AutoMate, Xtime, GuestXP)
Strong understanding of automotive repairs, service processes, and warranty procedures
Valid U.S. driver's license with a clean driving record
Benefits:
Health, Medical and Dental available
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Top Tech+ Member
Positive and professional dealership culture
Shields Ford is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
#J-18808-Ljbffr
Responsibilities:
Oversee all service department operations, including scheduling, customer service, technician performance, and workflow efficiency
Supervise and ensure the success of all warranty processes, maintaining compliance with manufacturer standards and maximizing warranty revenue.
Hire, train, and manage service advisors and technicians
Ensure a high level of customer satisfaction and resolve any escalated issues
Monitor department profitability and manage budgets, labor hours, and parts inventory
Collaborate with parts, sales departments, office, and body shop for optimal dealership performance
Enforce safety protocols and compliance with manufacturer and company policies
Maintain accurate service records, reports, and customer communication
Implement and monitor KPIs to ensure department goals are met or exceeded
Promote a culture of accountability, professionalism, and continuous improvement
Mentor and develop service department staff to promote continuous learning, growth, and overall team performance.
Qualifications:
High school diploma or equivalent required; post-secondary education preferred
Previous experience as a Service Manager or in a senior service role required
Previous Ford and/or Stellantis experiencerequired
Proven track record of success in an automotive dealership environment
Excellent leadership, communication, and organizational skills
Proficient in DMS systems and dealership software (Autosoft, CDK, Reynolds & Reynolds, AutoMate, Xtime, GuestXP)
Strong understanding of automotive repairs, service processes, and warranty procedures
Valid U.S. driver's license with a clean driving record
Benefits:
Health, Medical and Dental available
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Top Tech+ Member
Positive and professional dealership culture
Shields Ford is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
#J-18808-Ljbffr