Humana Inc
Technology Implementation Lead – Pharmacy Growth & Client Integration
Humana Inc, Frankfort, Kentucky, United States
Technology Implementation Lead – Pharmacy Growth & Client Integration page is loaded## Technology Implementation Lead – Pharmacy Growth & Client Integrationlocations:
Remote Kentucky:
Remote Texas:
Remote Ohio:
Remote Florida:
Remote District of Columbiatime type:
Full timeposted on:
Posted Todayjob requisition id:
R-398115# **Become a part of our caring community and help us put health first**The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.**Technology Implementation Lead — Pharmacy Technical Client Integrations****About CenterWell Pharmacy**
CenterWell Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award-winning operations, we are seeking a Technology Implementation Lead—a hands-on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.This is a high-impact role where you will lead from the front—owning technical integrations, driving action, removing roadblocks, and ensuring every implementation delivers measurable value for our clients and patients.**Role Overview**
The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects,
product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.We’re scaling fast and looking for a hands-on leader to drive technical client integrations end-to-end. You’ll be the strategic connector between clients and internal teams—translating needs into action, building technical implementation plans, coordinating solution architects and engineering, and ensuring on-time, high-quality launches.You won’t author technical designs, but you will drive outcomes: API/EDI connectivity, data migrations, testing, and post-go-live optimization. Success looks like faster time-to-launch, high client satisfaction, audit-ready compliance, and repeatable, scalable patterns. What you bring: healthcare/pharmacy integration experience; sales-oriented client leadership; strong technical implementation experience; familiarity with APIs, EDI, HIPAA/NCPDP; and the ability to simplify complexity and get things done. If you’re driven, collaborative, and thrive at the intersection of tech and patient impact, let’s talk.**What You’ll Do*** Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post-go-live optimization* Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals* Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high-quality integrations* Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders* Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end-to-end testing* Ensure delivery against commitments; monitor progress, proactively address risks, and escalate issues with clear options and impacts* Champion best practices in security, compliance, and healthcare data standards* Translate client feedback into product insights to improve repeatability, configurability, and time-to-value* Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client-facing guides**Collaboration and Influence*** Partner closely with solution architects to validate feasibility, scope, and sequencing* Work with technical product owners to align client requirements with current capabilities and roadmap* Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support* Engage compliance and privacy stakeholders early to mitigate regulatory risk* Collaborate with sales and business development on pre-sales technical discussions, RFP responses, and scoping* Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions**Key Success Metrics*** Time-to-launch from signed agreement to first shipment* Integration cycle time (from discovery to production cutover)* Go-live quality index (defect escape rate and post-launch incident volume)* Client satisfaction and adoption metrics (NPS/CSAT, utilization of agreed features, data accuracy)* Delivery predictability (on-time milestones, variance to plan)* Compliance outcomes (audit readiness, zero high-severity compliance findings)* Reusability and scale (percentage of integrations using standard patterns, APIs, and playbooks)* Revenue enablement and cost-to-serve improvement tied to implementations# **Use your skills to make an impact****What We’re Looking For / Requirements*** Proven experience leading technical integrations for healthcare or pharmacy clients, with strong understanding of operational workflows and business drivers* Sales-oriented, client-facing acumen; comfortable engaging senior stakeholders and representing technology in solution discussions and RFPs* Hands-on familiarity with API integrations, EDI, data mapping, and system connectivity across healthcare data standards* Deep understanding of pharmacy operations, PBM models, benefits coordination, prior authorization workflows, and specialty care dynamics* Exceptional project management skills; able to build clear technical implementation plans, manage cross-functional teams, and drive accountability* Ability to thrive in a fast-paced environment; balances strategic thinking with tactical execution and can simplify complexity* Excellent communication and relationship-building skills; creates clarity, earns trust, and drives decisions**Why Join CenterWell Pharmacy**
You’ll work at the forefront of healthcare innovation, enabling partnerships that improve lives nationwide. Our team is advancing new business models, strategic collaborations, and patient experiences backed by operational excellence. If you are hands-on, outcomes-driven, and passionate about client success, we’d love to meet you.**Additional Information****Work-At-Home Requirements*** WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.* A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.* Satellite and Wireless Internet service is NOT allowed for this role.* A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information#LI-RemoteTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting #J-18808-Ljbffr
Remote Kentucky:
Remote Texas:
Remote Ohio:
Remote Florida:
Remote District of Columbiatime type:
Full timeposted on:
Posted Todayjob requisition id:
R-398115# **Become a part of our caring community and help us put health first**The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.**Technology Implementation Lead — Pharmacy Technical Client Integrations****About CenterWell Pharmacy**
CenterWell Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award-winning operations, we are seeking a Technology Implementation Lead—a hands-on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.This is a high-impact role where you will lead from the front—owning technical integrations, driving action, removing roadblocks, and ensuring every implementation delivers measurable value for our clients and patients.**Role Overview**
The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects,
product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.We’re scaling fast and looking for a hands-on leader to drive technical client integrations end-to-end. You’ll be the strategic connector between clients and internal teams—translating needs into action, building technical implementation plans, coordinating solution architects and engineering, and ensuring on-time, high-quality launches.You won’t author technical designs, but you will drive outcomes: API/EDI connectivity, data migrations, testing, and post-go-live optimization. Success looks like faster time-to-launch, high client satisfaction, audit-ready compliance, and repeatable, scalable patterns. What you bring: healthcare/pharmacy integration experience; sales-oriented client leadership; strong technical implementation experience; familiarity with APIs, EDI, HIPAA/NCPDP; and the ability to simplify complexity and get things done. If you’re driven, collaborative, and thrive at the intersection of tech and patient impact, let’s talk.**What You’ll Do*** Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post-go-live optimization* Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals* Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high-quality integrations* Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders* Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end-to-end testing* Ensure delivery against commitments; monitor progress, proactively address risks, and escalate issues with clear options and impacts* Champion best practices in security, compliance, and healthcare data standards* Translate client feedback into product insights to improve repeatability, configurability, and time-to-value* Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client-facing guides**Collaboration and Influence*** Partner closely with solution architects to validate feasibility, scope, and sequencing* Work with technical product owners to align client requirements with current capabilities and roadmap* Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support* Engage compliance and privacy stakeholders early to mitigate regulatory risk* Collaborate with sales and business development on pre-sales technical discussions, RFP responses, and scoping* Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions**Key Success Metrics*** Time-to-launch from signed agreement to first shipment* Integration cycle time (from discovery to production cutover)* Go-live quality index (defect escape rate and post-launch incident volume)* Client satisfaction and adoption metrics (NPS/CSAT, utilization of agreed features, data accuracy)* Delivery predictability (on-time milestones, variance to plan)* Compliance outcomes (audit readiness, zero high-severity compliance findings)* Reusability and scale (percentage of integrations using standard patterns, APIs, and playbooks)* Revenue enablement and cost-to-serve improvement tied to implementations# **Use your skills to make an impact****What We’re Looking For / Requirements*** Proven experience leading technical integrations for healthcare or pharmacy clients, with strong understanding of operational workflows and business drivers* Sales-oriented, client-facing acumen; comfortable engaging senior stakeholders and representing technology in solution discussions and RFPs* Hands-on familiarity with API integrations, EDI, data mapping, and system connectivity across healthcare data standards* Deep understanding of pharmacy operations, PBM models, benefits coordination, prior authorization workflows, and specialty care dynamics* Exceptional project management skills; able to build clear technical implementation plans, manage cross-functional teams, and drive accountability* Ability to thrive in a fast-paced environment; balances strategic thinking with tactical execution and can simplify complexity* Excellent communication and relationship-building skills; creates clarity, earns trust, and drives decisions**Why Join CenterWell Pharmacy**
You’ll work at the forefront of healthcare innovation, enabling partnerships that improve lives nationwide. Our team is advancing new business models, strategic collaborations, and patient experiences backed by operational excellence. If you are hands-on, outcomes-driven, and passionate about client success, we’d love to meet you.**Additional Information****Work-At-Home Requirements*** WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.* A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.* Satellite and Wireless Internet service is NOT allowed for this role.* A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information#LI-RemoteTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting #J-18808-Ljbffr