Concentra
Medical Collections – Concentra
Overview We offer opportunities beyond patient care. As a valued member of our team, you’ll help provide exceptional service to employer clients and their employees. Our values guide us toward welcoming, respectful, and skillful care.
Responsibilities
Resolve escalated problems via communications with employers, insurance companies, TPAs, and labs
Process rebills and compose correspondence to customers
Monitor and review account aging reports to ensure timely collection
Review documents, reconcile discrepancies, and make adjustments
Perform account payment reconciliations with incoming receipts
Prepare and distribute periodic reports on A/R and past‑due accounts for management and clients
Negotiate repayment terms on past‑due accounts
Determine when accounts should be referred for collection or written off
Train new employees and assist peers
Additional duties as assigned
A/R Aging Report
Determine appropriate adjustments and apply them
Resolve employer issues such as misapplied or missing payments
Documentation
Interact with clinics to resolve invoice charges or issues and secure supporting documentation
Rebills
Monitor rebills for open balances and take appropriate action
Schedule and distribute work to meet deadlines and facilitate efficient workflows
Qualifications Education / Credentials
High‑school diploma or GED equivalent
Job‑Related Experience
At least 3 years of demonstrated collection experience in an occupational setting
Skills / Competencies
Concentra core competencies: service mentality, attention to detail, sense of urgency, initiative, flexibility
Strong customer service and professional communication skills
Ability to handle sensitive information (HIPAA and PHI) in accordance with laws and company policies
Familiarity with Microsoft Excel, Outlook, Word
Excellent time‑management, writing, and documentation skills
Independent work and multitasking ability
Benefits
401(k) retirement plan with employer match
Medical, vision, prescription, telehealth, and dental plans
Life & disability insurance
Paid time off and extended illness days
Colleague referral bonus program
Tuition reimbursement
Commuter benefits
Dependent‑care spending account
Employee discounts
Seniority Level
Mid‑senior level
Employment Type
Full‑time
Job Function
Accounting / Auditing and Finance
Industry
Hospitals and Health Care
Location
Atlanta, GA
We will provide reasonable accommodation to individuals with disabilities.
Concentra is an Equal Opportunity Employer, including disability/veterans.
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Overview We offer opportunities beyond patient care. As a valued member of our team, you’ll help provide exceptional service to employer clients and their employees. Our values guide us toward welcoming, respectful, and skillful care.
Responsibilities
Resolve escalated problems via communications with employers, insurance companies, TPAs, and labs
Process rebills and compose correspondence to customers
Monitor and review account aging reports to ensure timely collection
Review documents, reconcile discrepancies, and make adjustments
Perform account payment reconciliations with incoming receipts
Prepare and distribute periodic reports on A/R and past‑due accounts for management and clients
Negotiate repayment terms on past‑due accounts
Determine when accounts should be referred for collection or written off
Train new employees and assist peers
Additional duties as assigned
A/R Aging Report
Determine appropriate adjustments and apply them
Resolve employer issues such as misapplied or missing payments
Documentation
Interact with clinics to resolve invoice charges or issues and secure supporting documentation
Rebills
Monitor rebills for open balances and take appropriate action
Schedule and distribute work to meet deadlines and facilitate efficient workflows
Qualifications Education / Credentials
High‑school diploma or GED equivalent
Job‑Related Experience
At least 3 years of demonstrated collection experience in an occupational setting
Skills / Competencies
Concentra core competencies: service mentality, attention to detail, sense of urgency, initiative, flexibility
Strong customer service and professional communication skills
Ability to handle sensitive information (HIPAA and PHI) in accordance with laws and company policies
Familiarity with Microsoft Excel, Outlook, Word
Excellent time‑management, writing, and documentation skills
Independent work and multitasking ability
Benefits
401(k) retirement plan with employer match
Medical, vision, prescription, telehealth, and dental plans
Life & disability insurance
Paid time off and extended illness days
Colleague referral bonus program
Tuition reimbursement
Commuter benefits
Dependent‑care spending account
Employee discounts
Seniority Level
Mid‑senior level
Employment Type
Full‑time
Job Function
Accounting / Auditing and Finance
Industry
Hospitals and Health Care
Location
Atlanta, GA
We will provide reasonable accommodation to individuals with disabilities.
Concentra is an Equal Opportunity Employer, including disability/veterans.
#J-18808-Ljbffr