JPS Health Network
Patient Access Rep PRN - Community Health
JPS Health Network, Fort Worth, Texas, United States, 76102
Patient Access Rep PRN - Community Health
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas, licensed for 582 beds, with over 25 locations across Tarrant County. Holding a Level I Trauma Center, the only psychiatric emergency center in Tarrant County, and the nation’s largest hospital-based family medical residency program, the network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The group is built around incentives and expectations supporting operational, financial, and clinical performance outcomes.
Why JPS? We are more than a hospital. We are a team of over 7,200 dedicated individuals committed to ensuring the community receives the care they need and deserve. We uphold three Rules of the Road: Own it, Seek joy, and Don’t be a jerk—guiding our daily interactions with patients and colleagues.
Job Summary The Patient Access Representative (PAR) PRN greets patients and performs access functions to expedite patient flow and enhance the experience. The PAR PRN registers all patients accessing services, verifies insurance and demographic information, and collects point-of-service charges while maintaining confidentiality, professionalism, and ethics.
Essential Job Functions & Accountabilities
Greets and directs patients and visitors in person and over the phone utilizing AIDET principles, providing service and location information as needed.
Accurately identifies patients and registers JPS patients, maintaining regulatory knowledge of registration requirements to ensure timely and accurate billing.
Explains and secures consent for all registration forms, including general consent forms, MSPQ, privacy notice, patient rights, responsibilities, and MyChart enrollment.
Distributes patient materials and obtains signatures on insurance waivers and other financial forms such as Estimate Letters.
Collects patient cost‑sharing amounts (copays, deductibles, coinsurance, non‑covered self‑pay) per SOP and refers patients to Enrollment and Eligibility when necessary; reconciles cash drawer at shift end.
Obtains precertification status for applicable services (in‑office procedures, inpatient/outpatient surgeries, outpatient radiology & cardiology tests, physician services, pharmacy services).
Uses insurance verification tools to confirm coverage and maintains error rates per SOP.
Coordinates and schedules appointments, selecting appropriate referral, provider, visit type, and location to expedite access, reduce no‑shows, and maximize reimbursement.
Maintains daily Epic queue, quality assurance, and productivity targets with minimal errors (in‑basket review, phone encounters, reporting, cash balancing).
Provides highest quality care by complying with attendance and punctuality procedures; may be required to work beyond scheduled shifts.
Attends all mandatory educational, compliance, and safety program sessions.
Assists in training peers, colleagues, and management as requested.
Demonstrates commitment to patient/customer satisfaction through friendly, caring interactions, attentive listening, and proactive communication.
Recognizes that this description is not all‑inclusive; may be subject to change with or without notice, and additional duties may be assigned.
Must complete all duties with or without assistive/adaptive devices, and/or reasonable accommodations.
Work environment may differ by location, and schedules or hours may vary.
Job Details Requisition Number: 43009 Employment Type: PRN Division: COMMUNITY HEALTH Compensation Type: Hourly Job Category: Support Services Location: JPOC 1400 Shift Worked: TBD – to be determined
Qualifications Required Qualifications
High School Diploma, GED, or equivalent.
1+ years of relevant work experience.
1+ year experience using Microsoft Office Suite (Word, Excel, Outlook).
Completion of Patient Access – General Consent Orientation and Patient Financial Experience Training within 30 days of hire, if assigned to ED, Urgent Care, Specialty, Business Services JSCA, Main Admissions & Auths., or Women’s Health.
Alternate Qualification Path
3–5 years of relevant experience.
1+ year experience using Microsoft Office Suite (Word, Excel, Outlook).
Completion of Patient Access – General Consent Orientation and Patient Financial Experience Training within 30 days of hire, if assigned as above.
Preferred Qualifications
1+ year experience in a Patient Access/Patient Accounting role.
Certified Healthcare Access Associate (CHAA).
Bilingual in Spanish, Vietnamese, Arabic, or another language.
Location Address: 1400 S. Main Street Fort Worth, Texas, 76104 United States
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Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The group is built around incentives and expectations supporting operational, financial, and clinical performance outcomes.
Why JPS? We are more than a hospital. We are a team of over 7,200 dedicated individuals committed to ensuring the community receives the care they need and deserve. We uphold three Rules of the Road: Own it, Seek joy, and Don’t be a jerk—guiding our daily interactions with patients and colleagues.
Job Summary The Patient Access Representative (PAR) PRN greets patients and performs access functions to expedite patient flow and enhance the experience. The PAR PRN registers all patients accessing services, verifies insurance and demographic information, and collects point-of-service charges while maintaining confidentiality, professionalism, and ethics.
Essential Job Functions & Accountabilities
Greets and directs patients and visitors in person and over the phone utilizing AIDET principles, providing service and location information as needed.
Accurately identifies patients and registers JPS patients, maintaining regulatory knowledge of registration requirements to ensure timely and accurate billing.
Explains and secures consent for all registration forms, including general consent forms, MSPQ, privacy notice, patient rights, responsibilities, and MyChart enrollment.
Distributes patient materials and obtains signatures on insurance waivers and other financial forms such as Estimate Letters.
Collects patient cost‑sharing amounts (copays, deductibles, coinsurance, non‑covered self‑pay) per SOP and refers patients to Enrollment and Eligibility when necessary; reconciles cash drawer at shift end.
Obtains precertification status for applicable services (in‑office procedures, inpatient/outpatient surgeries, outpatient radiology & cardiology tests, physician services, pharmacy services).
Uses insurance verification tools to confirm coverage and maintains error rates per SOP.
Coordinates and schedules appointments, selecting appropriate referral, provider, visit type, and location to expedite access, reduce no‑shows, and maximize reimbursement.
Maintains daily Epic queue, quality assurance, and productivity targets with minimal errors (in‑basket review, phone encounters, reporting, cash balancing).
Provides highest quality care by complying with attendance and punctuality procedures; may be required to work beyond scheduled shifts.
Attends all mandatory educational, compliance, and safety program sessions.
Assists in training peers, colleagues, and management as requested.
Demonstrates commitment to patient/customer satisfaction through friendly, caring interactions, attentive listening, and proactive communication.
Recognizes that this description is not all‑inclusive; may be subject to change with or without notice, and additional duties may be assigned.
Must complete all duties with or without assistive/adaptive devices, and/or reasonable accommodations.
Work environment may differ by location, and schedules or hours may vary.
Job Details Requisition Number: 43009 Employment Type: PRN Division: COMMUNITY HEALTH Compensation Type: Hourly Job Category: Support Services Location: JPOC 1400 Shift Worked: TBD – to be determined
Qualifications Required Qualifications
High School Diploma, GED, or equivalent.
1+ years of relevant work experience.
1+ year experience using Microsoft Office Suite (Word, Excel, Outlook).
Completion of Patient Access – General Consent Orientation and Patient Financial Experience Training within 30 days of hire, if assigned to ED, Urgent Care, Specialty, Business Services JSCA, Main Admissions & Auths., or Women’s Health.
Alternate Qualification Path
3–5 years of relevant experience.
1+ year experience using Microsoft Office Suite (Word, Excel, Outlook).
Completion of Patient Access – General Consent Orientation and Patient Financial Experience Training within 30 days of hire, if assigned as above.
Preferred Qualifications
1+ year experience in a Patient Access/Patient Accounting role.
Certified Healthcare Access Associate (CHAA).
Bilingual in Spanish, Vietnamese, Arabic, or another language.
Location Address: 1400 S. Main Street Fort Worth, Texas, 76104 United States
#J-18808-Ljbffr