Beth Israel Lahey Health
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Lead Medical Assistant
role at
Beth Israel Lahey Health .
Job Description
Serves as a role model and mentor, providing support, training, direction, and sharing of knowledge with other Medical Assistants, student externs, and non-licensed staff within the assigned practice(s). May provide direction and oversight for compliance and regulatory matters, referring issues to the Practice Manager.
Acts as a lead person in daily operations of the office. Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Practice Manager, including sensitive and confidential matters. Works closely with the Manager or their designee to determine the appropriate course of action, referral or response. Serves as liaison with other administrative staff across MAH administrative and clinical departments as requested. Works to effectively improve and maintain patient access.
Collaborates with the Practice Manager(s), physicians, nursing staff and other clinical providers to ensure the effective and efficient flow of patients.
Leads the support of other non-licensed staff with workflow changes, computer systems, and office process changes. Works with the Practice Manager(s) to identify training needs to support team development providing a safe environment for care.
Performs pre-visit planning, including but not limited to reviewing clinical assessments, Health Care Proxy statuses, immunization statuses, ensuring test results and consult reports are received and available, and understanding the patient’s purpose for the appointment.
Receives and prepares patients for exams:
Greets patients warmly and professionally.
Identifies patients using a second identifier at all times.
Determines if there is an acute medical need and responds accordingly.
Records pertinent patient information into Epic per practice protocol, including chief complaint, updated medications, allergies, problem list updates, recent hospitalizations/ER visits, and medical history updates.
Performs medical assisting duties such as vital signs, height and weight, EKGs, phlebotomy, pulse oximetry, spirometry, dressing changes, suture removal, and assistance during other specialized testing or procedures.
Maintains exam rooms, equipment, and inventory levels in clinical areas between patients and at the end of each day.
Ensures equipment, instruments, and diagnostic equipment are sanitized and in good working order. Replenishes stock as needed.
Completes and maintains calibration records and logs.
Follows established policies and OSHA guidelines for cleaning and disposing of hazardous materials, including blood and bodily fluid spills.
Assists the provider with office‑based clinical procedures and exams. Serves as a chaperone as requested. Relies on proper specimen collection, labeling, and lab submission.
Completes point‑of‑care office‑based testing, including IFOB, INR, glucose, A1C, urinalysis, HGC, and others as ordered.
Performs and logs quality control testing on office‑based test kits as recommended by the manufacturer.
Documents results and associated charges and reports results to provider and/or patient according to departmental workflows. Follows up as instructed.
Administers medications and injections (subcutaneous and intramuscular) as ordered by the provider. Documents all activity in the patient’s electronic record.
Reconciles patient care logs periodically to ensure all tests have been completed and results received.
Researches and follows up on incomplete entries.
Reschedules patients as needed and documents follow‑up activities.
Notifies provider of missed appointments and tests.
Coordinates and assists with scheduling and tracking of outside tests, procedures, and referrals to specialists for consultation.
Provides patient education materials and instructions and assists with transportation arrangements.
Ensures referrals and prior authorizations are in place and initiates them when necessary. Logs activities as per protocol.
Follows up with patients and providers if tests, procedures, or consultations are not completed within established time periods or if patients decline or cannot comply with testing.
Facilitates and assists with patient communication, receiving calls and messages on the provider’s behalf, screening and prioritizing calls and portal messages, and providing relevant information.
Returns patient calls on the provider’s behalf as requested to provide information, education, or advice.
Releases results by phone, letter, or portal and coordinates follow‑up.
Reviews daily missed appointments with the provider and ensures patients needing rescheduling are contacted and rescheduled.
Minimum Qualifications
High school graduate or GED with a minimum of 2–3 years of experience demonstrating proficiency in all areas of medical assisting.
Demonstrated MA competencies acquired through a certificate, associate’s degree in medical assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience, or physician assistant program candidate.
Strong customer and interpersonal relationship skills with patients, families, staff, and providers.
Willingness and competency to train, mentor, and guide others within assigned practices.
Experience with computer systems and web‑based applications; EPIC experience is a plus.
Certified in CPR.
Phlebotomy skills are helpful.
Physical Requirements & Environment
Physical stamina is required; many hours per day on the feet.
All staff are expected to cross‑train and help each other when needed.
Must be able to lift up to 10 lbs with some frequency.
Must be able to position patients for specific procedures and exams.
Must adapt readily to change and handle a rapid‑paced environment and associated stresses while continuing to provide high‑quality, efficient service.
Pay Range $23.15 – $31.16 per hour.
As a health care organization, we have a responsibility to protect our patients, colleagues, and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled.
#J-18808-Ljbffr
Lead Medical Assistant
role at
Beth Israel Lahey Health .
Job Description
Serves as a role model and mentor, providing support, training, direction, and sharing of knowledge with other Medical Assistants, student externs, and non-licensed staff within the assigned practice(s). May provide direction and oversight for compliance and regulatory matters, referring issues to the Practice Manager.
Acts as a lead person in daily operations of the office. Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Practice Manager, including sensitive and confidential matters. Works closely with the Manager or their designee to determine the appropriate course of action, referral or response. Serves as liaison with other administrative staff across MAH administrative and clinical departments as requested. Works to effectively improve and maintain patient access.
Collaborates with the Practice Manager(s), physicians, nursing staff and other clinical providers to ensure the effective and efficient flow of patients.
Leads the support of other non-licensed staff with workflow changes, computer systems, and office process changes. Works with the Practice Manager(s) to identify training needs to support team development providing a safe environment for care.
Performs pre-visit planning, including but not limited to reviewing clinical assessments, Health Care Proxy statuses, immunization statuses, ensuring test results and consult reports are received and available, and understanding the patient’s purpose for the appointment.
Receives and prepares patients for exams:
Greets patients warmly and professionally.
Identifies patients using a second identifier at all times.
Determines if there is an acute medical need and responds accordingly.
Records pertinent patient information into Epic per practice protocol, including chief complaint, updated medications, allergies, problem list updates, recent hospitalizations/ER visits, and medical history updates.
Performs medical assisting duties such as vital signs, height and weight, EKGs, phlebotomy, pulse oximetry, spirometry, dressing changes, suture removal, and assistance during other specialized testing or procedures.
Maintains exam rooms, equipment, and inventory levels in clinical areas between patients and at the end of each day.
Ensures equipment, instruments, and diagnostic equipment are sanitized and in good working order. Replenishes stock as needed.
Completes and maintains calibration records and logs.
Follows established policies and OSHA guidelines for cleaning and disposing of hazardous materials, including blood and bodily fluid spills.
Assists the provider with office‑based clinical procedures and exams. Serves as a chaperone as requested. Relies on proper specimen collection, labeling, and lab submission.
Completes point‑of‑care office‑based testing, including IFOB, INR, glucose, A1C, urinalysis, HGC, and others as ordered.
Performs and logs quality control testing on office‑based test kits as recommended by the manufacturer.
Documents results and associated charges and reports results to provider and/or patient according to departmental workflows. Follows up as instructed.
Administers medications and injections (subcutaneous and intramuscular) as ordered by the provider. Documents all activity in the patient’s electronic record.
Reconciles patient care logs periodically to ensure all tests have been completed and results received.
Researches and follows up on incomplete entries.
Reschedules patients as needed and documents follow‑up activities.
Notifies provider of missed appointments and tests.
Coordinates and assists with scheduling and tracking of outside tests, procedures, and referrals to specialists for consultation.
Provides patient education materials and instructions and assists with transportation arrangements.
Ensures referrals and prior authorizations are in place and initiates them when necessary. Logs activities as per protocol.
Follows up with patients and providers if tests, procedures, or consultations are not completed within established time periods or if patients decline or cannot comply with testing.
Facilitates and assists with patient communication, receiving calls and messages on the provider’s behalf, screening and prioritizing calls and portal messages, and providing relevant information.
Returns patient calls on the provider’s behalf as requested to provide information, education, or advice.
Releases results by phone, letter, or portal and coordinates follow‑up.
Reviews daily missed appointments with the provider and ensures patients needing rescheduling are contacted and rescheduled.
Minimum Qualifications
High school graduate or GED with a minimum of 2–3 years of experience demonstrating proficiency in all areas of medical assisting.
Demonstrated MA competencies acquired through a certificate, associate’s degree in medical assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience, or physician assistant program candidate.
Strong customer and interpersonal relationship skills with patients, families, staff, and providers.
Willingness and competency to train, mentor, and guide others within assigned practices.
Experience with computer systems and web‑based applications; EPIC experience is a plus.
Certified in CPR.
Phlebotomy skills are helpful.
Physical Requirements & Environment
Physical stamina is required; many hours per day on the feet.
All staff are expected to cross‑train and help each other when needed.
Must be able to lift up to 10 lbs with some frequency.
Must be able to position patients for specific procedures and exams.
Must adapt readily to change and handle a rapid‑paced environment and associated stresses while continuing to provide high‑quality, efficient service.
Pay Range $23.15 – $31.16 per hour.
As a health care organization, we have a responsibility to protect our patients, colleagues, and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled.
#J-18808-Ljbffr