Baptist Health Boca Raton Regional Hospital
Patient Access Scheduler, Center for Hematology & Oncology, FT, 8:30A-5P
Baptist Health Boca Raton Regional Hospital, Boca Raton, Florida, us, 33481
Patient Access Scheduler, Center for Hematology & Oncology, FT, 8:30A-5P
Join to apply for the
Patient Access Scheduler, Center for Hematology & Oncology, FT, 8:30A-5P
role at
Baptist Health Boca Raton Regional Hospital
Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent‑care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm‑Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
Description The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call‑center type environment and responsible for meeting individual quality metrics. Assist in supporting go‑lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications
High school, Certificate, GED, Training, Experience
For internal staff: a minimum of 1 year Patient Access experience and ability to independently perform all functions within the Level 1 job description
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
Exceeds departmental KPIs
Maintains a positive attitude, is self‑motivated, and encourages others
Identified as a team player and cross‑trained in multiple areas/product lines/practices to substitute all staff positions as needed
For external staff: Associate’s Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
Complete and pass the Patient Access training course
Ability to work in a high‑volume, fast‑paced work environment, and perform basic mathematical calculations
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines
Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
Knowledge of medical terminology
Bilingual English, Spanish/Creole
EOE, including disability/vets
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
Referrals increase your chances of interviewing at Baptist Health Boca Raton Regional Hospital by 2x
#J-18808-Ljbffr
Patient Access Scheduler, Center for Hematology & Oncology, FT, 8:30A-5P
role at
Baptist Health Boca Raton Regional Hospital
Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent‑care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm‑Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
Description The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call‑center type environment and responsible for meeting individual quality metrics. Assist in supporting go‑lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications
High school, Certificate, GED, Training, Experience
For internal staff: a minimum of 1 year Patient Access experience and ability to independently perform all functions within the Level 1 job description
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
Exceeds departmental KPIs
Maintains a positive attitude, is self‑motivated, and encourages others
Identified as a team player and cross‑trained in multiple areas/product lines/practices to substitute all staff positions as needed
For external staff: Associate’s Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
Complete and pass the Patient Access training course
Ability to work in a high‑volume, fast‑paced work environment, and perform basic mathematical calculations
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines
Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
Knowledge of medical terminology
Bilingual English, Spanish/Creole
EOE, including disability/vets
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
Referrals increase your chances of interviewing at Baptist Health Boca Raton Regional Hospital by 2x
#J-18808-Ljbffr