Beth Israel Lahey Health
Medical Assistant I – Chelmsford, OBGYN – 32 hours per week
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the general supervision of the designated supervisor and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. They will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.
The MA I organizes work to enhance patient satisfaction and provider efficiency. They collaborate with providers for daily needs and schedule coordination, review provider schedules, anticipate patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same‑day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I follows and sustains all workflows, standard work, policies and procedures. This demonstrates a direct impact on overall patient satisfaction.
Essential Duties & Responsibilities I. Clinical Considerations and Decision Making
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
Delivers care that is specific to the age of the patient.
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
Contributes information provided by the patient or family for the assessment of health status.
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship
Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
Participates in and supports the educational plan for patient and family.
III. Clinical Guidance
Demonstrates appropriate behavior by adhering to unit policies, procedures and practice guidelines specific to the setting.
Demonstrates the ability to provide and maintain patient safety in the environment of care.
Demonstrates skills as a responsive and supportive team member.
Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct Patient Care
Greets, identifies, transports and/or escorts patients to exam room.
Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR). Reports findings as needed to provider. Uses the Pended Order workflow, pends orders as needed for provider signature.
Prepares patient for examination: asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR; obtains history and reviews medication list; asks patient if they need any medication refills and queues refills in EHR; documents all drug and other allergies; documents smoking history; takes vital signs; observes patient, documents and reports findings to provider; alerts provider when patient is ready and communicates pertinent clinical information; notifies provider of abnormal vital signs, elevated pain scores or safety concerns.
Assists the provider with the patient visit and care as required: prepares special equipment, instruments and supplies; provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider; prepares and labels specimens and tests them according to proper procedure; assists with throat cultures, PAP smears, wound cultures, biopsies and joint injections.
Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards; assists with wound care; assists with other testing per medical assistance training; assists provider with minor procedures; documents testing/results per practice protocol; administers immunizations and injections based on written provider orders; follows department procedures related to non‑controlled medications; performs phlebotomy procedures (drawing of blood, spinning of bloods).
Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided; is alert to Quality Improvement and CQI issues and unsafe working conditions; notifies manager of concerns; participates in unit based QI activities and is familiar with unit measurement data.
Non‑Clinical/Indirect Patient Care
Pre‑visit planning: organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently; participates in huddles; reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps; prepares supportive documentation for scheduled appointments/procedures.
Reviews record for completeness before appointment and updates as appropriate; inserts required forms per procedure and department protocol; follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.
Post visit work: enters charges and reviews patient record for billing accuracy performing quality checks on ICD‑10 and CPT codes and other related information to streamline the billing process per practice protocols; assists providers with work outside the visit related to managing a panel of patients; partners with patient and family in supporting patients’ short and long term goals; supports care coordination for identified patients across the continuum in collaboration with provider and community agencies; performs designated tasks related to tracking test results and may communicate normal lab and imaging test results as directed by provider.
Provides and reviews instructions to patient regarding any diagnostic test and procedures; provides patient with written education materials and diagnostic prep as needed; serves as a liaison with patients and families to physicians, case managers, 3rd party payers and others; reviews, manages and enters registry health data for identified patient populations; monitors patient progress by utilization of disease specific registries; assists in maintenance of the EMR; scans miscellaneous loose reports into the EMR; ensures exam rooms, supplies and equipment are maintained/stocked; prepares equipment and packages for sterilization; maintains appropriate supplies and linen; prepares orders for routine medical supplies; monitors expiration dates and rotates inventory; cleans and prepares the exam room and other patient areas between patients; manages provider InBasket folders; reviews faxes, letters, forms and completes necessary information; receives patient messages and reviews with provider.
Administrative Support: answers provider phone calls, routes to appropriate person, takes and documents clear messages; provides front desk coverage; greets patients, registers patients verifying health insurance information, collects copayments; schedules patient appointments and verifies insurance eligibility; provides checkout desk coverage; schedules follow‑up appointments and/or provides information about recommended specialists; schedules diagnostic and specialty appointments as ordered by provider; completes referrals and pre‑authorizations per healthcare payer and practice protocols.
Education Minimum Qualifications: High School Diploma or equivalent required. Preferred: Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).
Licensure, Certification, Registration Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.
Skills, Knowledge & Abilities Strong interpersonal and customer service skills; knowledge of medical terminology; problem‑solving and analytical skills; basic computer skills for clinical information, patient registration and appointment information; critical thinking and good judgement; organizational skills and the ability to multitask and prioritize daily assignments.
Experience None.
Pay Range $21.00 – $28.26 per hour. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled.
Job Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industries: Hospitals and Health Care
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Under the general supervision of the designated supervisor and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. They will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.
The MA I organizes work to enhance patient satisfaction and provider efficiency. They collaborate with providers for daily needs and schedule coordination, review provider schedules, anticipate patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same‑day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I follows and sustains all workflows, standard work, policies and procedures. This demonstrates a direct impact on overall patient satisfaction.
Essential Duties & Responsibilities I. Clinical Considerations and Decision Making
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
Delivers care that is specific to the age of the patient.
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
Contributes information provided by the patient or family for the assessment of health status.
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship
Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
Participates in and supports the educational plan for patient and family.
III. Clinical Guidance
Demonstrates appropriate behavior by adhering to unit policies, procedures and practice guidelines specific to the setting.
Demonstrates the ability to provide and maintain patient safety in the environment of care.
Demonstrates skills as a responsive and supportive team member.
Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct Patient Care
Greets, identifies, transports and/or escorts patients to exam room.
Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR). Reports findings as needed to provider. Uses the Pended Order workflow, pends orders as needed for provider signature.
Prepares patient for examination: asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR; obtains history and reviews medication list; asks patient if they need any medication refills and queues refills in EHR; documents all drug and other allergies; documents smoking history; takes vital signs; observes patient, documents and reports findings to provider; alerts provider when patient is ready and communicates pertinent clinical information; notifies provider of abnormal vital signs, elevated pain scores or safety concerns.
Assists the provider with the patient visit and care as required: prepares special equipment, instruments and supplies; provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider; prepares and labels specimens and tests them according to proper procedure; assists with throat cultures, PAP smears, wound cultures, biopsies and joint injections.
Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards; assists with wound care; assists with other testing per medical assistance training; assists provider with minor procedures; documents testing/results per practice protocol; administers immunizations and injections based on written provider orders; follows department procedures related to non‑controlled medications; performs phlebotomy procedures (drawing of blood, spinning of bloods).
Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided; is alert to Quality Improvement and CQI issues and unsafe working conditions; notifies manager of concerns; participates in unit based QI activities and is familiar with unit measurement data.
Non‑Clinical/Indirect Patient Care
Pre‑visit planning: organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently; participates in huddles; reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps; prepares supportive documentation for scheduled appointments/procedures.
Reviews record for completeness before appointment and updates as appropriate; inserts required forms per procedure and department protocol; follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.
Post visit work: enters charges and reviews patient record for billing accuracy performing quality checks on ICD‑10 and CPT codes and other related information to streamline the billing process per practice protocols; assists providers with work outside the visit related to managing a panel of patients; partners with patient and family in supporting patients’ short and long term goals; supports care coordination for identified patients across the continuum in collaboration with provider and community agencies; performs designated tasks related to tracking test results and may communicate normal lab and imaging test results as directed by provider.
Provides and reviews instructions to patient regarding any diagnostic test and procedures; provides patient with written education materials and diagnostic prep as needed; serves as a liaison with patients and families to physicians, case managers, 3rd party payers and others; reviews, manages and enters registry health data for identified patient populations; monitors patient progress by utilization of disease specific registries; assists in maintenance of the EMR; scans miscellaneous loose reports into the EMR; ensures exam rooms, supplies and equipment are maintained/stocked; prepares equipment and packages for sterilization; maintains appropriate supplies and linen; prepares orders for routine medical supplies; monitors expiration dates and rotates inventory; cleans and prepares the exam room and other patient areas between patients; manages provider InBasket folders; reviews faxes, letters, forms and completes necessary information; receives patient messages and reviews with provider.
Administrative Support: answers provider phone calls, routes to appropriate person, takes and documents clear messages; provides front desk coverage; greets patients, registers patients verifying health insurance information, collects copayments; schedules patient appointments and verifies insurance eligibility; provides checkout desk coverage; schedules follow‑up appointments and/or provides information about recommended specialists; schedules diagnostic and specialty appointments as ordered by provider; completes referrals and pre‑authorizations per healthcare payer and practice protocols.
Education Minimum Qualifications: High School Diploma or equivalent required. Preferred: Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).
Licensure, Certification, Registration Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.
Skills, Knowledge & Abilities Strong interpersonal and customer service skills; knowledge of medical terminology; problem‑solving and analytical skills; basic computer skills for clinical information, patient registration and appointment information; critical thinking and good judgement; organizational skills and the ability to multitask and prioritize daily assignments.
Experience None.
Pay Range $21.00 – $28.26 per hour. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled.
Job Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industries: Hospitals and Health Care
#J-18808-Ljbffr