MU Health Care
PATIENT SERVICE REPRESENTATIVE, CLINIC - DAYS, M-F! (CLICK TO REVIEW LOCATIONS A
MU Health Care, Columbia, Missouri, United States
Predominantly days (ex: 8AM - 5PM), Monday through Friday, 40 hrs/wk in a Columbia based clinic unless otherwise noted.
Compensation
Base Pay Range: $14.80 - $23.32/HR based on experience
Special Pay: Additional $0.50 per hour until 2/28/2026
Applying for this general vacancy means you will be considered for all current openings. This position may be expected to float to other clinic locations on occasion—these are not a full‑time float positions unless otherwise indicated.
Outpatient Areas
Missouri Orthopaedic Institute
Neurology
Digestive Health Center
Medicine Specialty Center
ENT and Allergy
Diabetes
Thompson Center
Weight Management and Metabolic Center
South Providence Family Medicine
Children's Specialty Center
Keene Family Medicine
Surgery
ELLIS Patient Access
Maternal Fetal Care
Duties
Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit.
Communicate any expected delays to patient and ancillary service departments.
Greet, escort, and answer phone system; handle and/or direct calls to appropriate area and place calls as requested by supervisor.
Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
Validate patient demographics, insurance, pre‑certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD‑9, CPT‑4 coding, and managed care plans; obtain signatures; process hold bills.
Patient check‑in, check‑out, batching, scheduling, bumping, cancelling, and no‑showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
Depending upon the location and assigned area of responsibility, the following duties may apply:
Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
Perform Point‑of‑Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
May complete unit/department specific duties and expectations as outlined in department documents.
Employee Benefits
Health, vision and dental insurance coverage starting day one.
Generous paid leave and paid time off, including nine holidays.
Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
Tuition assistance for employees (75%) and immediate family members (50%).
Discounts on cell phone plans, rental cars, gyms, hotels and more.
See a comprehensive list of benefits here.
Required Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.
Preferred Qualifications
Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
Additional license/certification requirements as determined by the hiring department.
Physical Demands The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
Equal Employment Opportunity Equal Employment Opportunity.
The University of Missouri is an Equal Opportunity Employer.
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Compensation
Base Pay Range: $14.80 - $23.32/HR based on experience
Special Pay: Additional $0.50 per hour until 2/28/2026
Applying for this general vacancy means you will be considered for all current openings. This position may be expected to float to other clinic locations on occasion—these are not a full‑time float positions unless otherwise indicated.
Outpatient Areas
Missouri Orthopaedic Institute
Neurology
Digestive Health Center
Medicine Specialty Center
ENT and Allergy
Diabetes
Thompson Center
Weight Management and Metabolic Center
South Providence Family Medicine
Children's Specialty Center
Keene Family Medicine
Surgery
ELLIS Patient Access
Maternal Fetal Care
Duties
Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit.
Communicate any expected delays to patient and ancillary service departments.
Greet, escort, and answer phone system; handle and/or direct calls to appropriate area and place calls as requested by supervisor.
Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
Validate patient demographics, insurance, pre‑certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD‑9, CPT‑4 coding, and managed care plans; obtain signatures; process hold bills.
Patient check‑in, check‑out, batching, scheduling, bumping, cancelling, and no‑showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
Depending upon the location and assigned area of responsibility, the following duties may apply:
Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
Perform Point‑of‑Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
May complete unit/department specific duties and expectations as outlined in department documents.
Employee Benefits
Health, vision and dental insurance coverage starting day one.
Generous paid leave and paid time off, including nine holidays.
Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
Tuition assistance for employees (75%) and immediate family members (50%).
Discounts on cell phone plans, rental cars, gyms, hotels and more.
See a comprehensive list of benefits here.
Required Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.
Preferred Qualifications
Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
Additional license/certification requirements as determined by the hiring department.
Physical Demands The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
Equal Employment Opportunity Equal Employment Opportunity.
The University of Missouri is an Equal Opportunity Employer.
#J-18808-Ljbffr