B2X Care Solutions GmbH
Regional Service Manager – Germany (m/f/d)
B2X Care Solutions GmbH, New Bremen, Ohio, United States
Regional Service Manager (Germany) - m/f/d
The Role
As a Regional Service Manager Germany, you will play a vital role for the operational management and continuous high performance of our service partners in Germany. You act as the primary point of contact for our customers and service providers in the region, ensuring smooth operations, high service quality, and adherence to agreed KPIs and SLAs.
You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance, and handle escalations – always with a strong focus on quality, efficiency, and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.
Your Responsibilities
Manage and support our service partners in Germany and across Europe
Support, maintain, and manage service contracts
Monitor and analyze KPIs and SLA performance
Manage escalations and continuously optimize processes and interfaces
Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
Serve as the main point of contact for customers and service providers in day-to-day operations
Your Profile
Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
Professional experience in managing service providers, service operations, or partner management is an advantage
Hands‑on mentality with initiative and a strong sense of responsibility
Structured and solution‑oriented working style with excellent organizational skills
Strong communication and negotiation skills
MUST Have: Fluent in German and English; another European language is an advantage
Willingness to travel within Germany and Europe on a regular basis
What We Offer
A responsible role with significant scope for ownership and impact
A dynamic, international environment in a growing market
Home‑office base with flexible working arrangements
Collaboration with leading companies and service partners across Europe
Personal development opportunities and long‑term career prospects
Short decision‑making paths and a motivating, collegial team
About B2X B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic. Established in 2007 and head‑quartered in Munich, our solutions and services span the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.
Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end‑users and partners in our clients' network.
We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.
Together with top‑tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.
The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.
How to apply: Submit your CV in English outlining how your skills align with this role.
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You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance, and handle escalations – always with a strong focus on quality, efficiency, and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.
Your Responsibilities
Manage and support our service partners in Germany and across Europe
Support, maintain, and manage service contracts
Monitor and analyze KPIs and SLA performance
Manage escalations and continuously optimize processes and interfaces
Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
Serve as the main point of contact for customers and service providers in day-to-day operations
Your Profile
Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
Professional experience in managing service providers, service operations, or partner management is an advantage
Hands‑on mentality with initiative and a strong sense of responsibility
Structured and solution‑oriented working style with excellent organizational skills
Strong communication and negotiation skills
MUST Have: Fluent in German and English; another European language is an advantage
Willingness to travel within Germany and Europe on a regular basis
What We Offer
A responsible role with significant scope for ownership and impact
A dynamic, international environment in a growing market
Home‑office base with flexible working arrangements
Collaboration with leading companies and service partners across Europe
Personal development opportunities and long‑term career prospects
Short decision‑making paths and a motivating, collegial team
About B2X B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic. Established in 2007 and head‑quartered in Munich, our solutions and services span the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.
Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end‑users and partners in our clients' network.
We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.
Together with top‑tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.
The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.
How to apply: Submit your CV in English outlining how your skills align with this role.
#J-18808-Ljbffr