Southern Orthopedic Specialists, PA
Technology and Infrastructure Lead
Southern Orthopedic Specialists, PA, Panama City, Florida, us, 32402
Technology & Infrastructure Lead
Role Overview
The Technology & Infrastructure Lead is a hands-on role responsible for the day-to-day reliability, security, and performance of all technology systems supporting an orthopedic surgery practice. This position serves as the primary internal owner of IT operations, working closely with clinical staff, leadership, and external vendors to ensure technology enables efficient, secure, and uninterrupted patient care. This role blends
technical execution, cybersecurity oversight, and operational problem-solving
in a fast-paced clinical environment. Core Responsibilities
Infrastructure & Systems (Hands-On)
Maintain and support servers, networks, firewalls, workstations, printers, imaging devices, and mobile hardware
Administer Microsoft 365, cloud systems, backups, and endpoint management
Ensure strong partnership withpractice management (PM), EHR, and PACS vendors to ensure stable workflows
Troubleshoot and resolve escalated IT issues in real time, including clinic and OR support
Cybersecurity & Compliance
Own HIPAA security controls, access management, MFA, and user permissions
Manage backups, disaster recovery testing, and business continuity planning
Monitor security risks, phishing threats, and system vulnerabilities
Coordinate security audits, vendor risk reviews, and incident response
Clinical & Operational Support
Support orthopedic-specific technologies including imaging systems, dictation, surgical scheduling, and clinical documentation tools
Partner with clinical leaders to improve workflows through technology
Support new provider onboarding, clinic expansions, and equipment rollouts
Vendor & IT Partner Management
Act as the primary liaison with managed service providers, EHR vendors, imaging vendors, and telecom providers
Manage contracts, SLAs, and IT budgets in collaboration with leadership
Coordinate upgrades, patches, and system transitions
Documentation & Process Improvement
Document systems, configurations, policies, and recovery procedures
Establish scalable IT standards as the practice grows
Proactively recommend technology improvements to enhance efficiency and security
Preferred Experience & Skills
Hands-on IT experience in healthcare, surgery centers, or multi-site medical practices
Strong understanding of HIPAA, cybersecurity best practices, and clinical workflows
Experience supporting EHR, PM, PACS, or imaging systems (orthopedic experience a plus)
Comfortable working directly with physicians, clinical staff, and executive leadership
Ability to operate independently while coordinating with external IT vendors
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Role Overview
The Technology & Infrastructure Lead is a hands-on role responsible for the day-to-day reliability, security, and performance of all technology systems supporting an orthopedic surgery practice. This position serves as the primary internal owner of IT operations, working closely with clinical staff, leadership, and external vendors to ensure technology enables efficient, secure, and uninterrupted patient care. This role blends
technical execution, cybersecurity oversight, and operational problem-solving
in a fast-paced clinical environment. Core Responsibilities
Infrastructure & Systems (Hands-On)
Maintain and support servers, networks, firewalls, workstations, printers, imaging devices, and mobile hardware
Administer Microsoft 365, cloud systems, backups, and endpoint management
Ensure strong partnership withpractice management (PM), EHR, and PACS vendors to ensure stable workflows
Troubleshoot and resolve escalated IT issues in real time, including clinic and OR support
Cybersecurity & Compliance
Own HIPAA security controls, access management, MFA, and user permissions
Manage backups, disaster recovery testing, and business continuity planning
Monitor security risks, phishing threats, and system vulnerabilities
Coordinate security audits, vendor risk reviews, and incident response
Clinical & Operational Support
Support orthopedic-specific technologies including imaging systems, dictation, surgical scheduling, and clinical documentation tools
Partner with clinical leaders to improve workflows through technology
Support new provider onboarding, clinic expansions, and equipment rollouts
Vendor & IT Partner Management
Act as the primary liaison with managed service providers, EHR vendors, imaging vendors, and telecom providers
Manage contracts, SLAs, and IT budgets in collaboration with leadership
Coordinate upgrades, patches, and system transitions
Documentation & Process Improvement
Document systems, configurations, policies, and recovery procedures
Establish scalable IT standards as the practice grows
Proactively recommend technology improvements to enhance efficiency and security
Preferred Experience & Skills
Hands-on IT experience in healthcare, surgery centers, or multi-site medical practices
Strong understanding of HIPAA, cybersecurity best practices, and clinical workflows
Experience supporting EHR, PM, PACS, or imaging systems (orthopedic experience a plus)
Comfortable working directly with physicians, clinical staff, and executive leadership
Ability to operate independently while coordinating with external IT vendors
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